Mohawk Honda - Service Center

Above & Beyond We were visiting relatives when we had problems with our Honda. We're out of state and didn't know where to go, but our relatives highly recommended M We were visiting relatives when we had problems with our Honda. We're out of state and didn't know where to go, but our relatives highly recommended Mohawk Honda. We got there about 2 hours before they closed on Saturday, so they weren't able to look at it until Monday. We were surprised when we got a call from John Higgins early Monday morning informing us the cause of our problem was the alternator. He also told us the cause of the alternator failure was an oil leak....which our local service department hadn't noticed even though they had changed the oil several weeks before. We gave John the go ahead to replace the alternator and then went out for brunch. We had just finished when we got another call from him saying the car was ready! We were able to pick the car up and still get home before dark! Dealing with John was a pleasure..he told us what he was going to do, did it, and kept us up to date throughout. He and the technician, Mike Healey, worked to get our car fixed as soon as possible so we could be on our way home. If we lived in the area, we would definitely be Mohawk Honda customers. THANK YOU! More

Great service Routine visit. Everything was done in about an hour. All went very well! Jenny was very helpful! Very comfortable experience . . . will go again w Routine visit. Everything was done in about an hour. All went very well! Jenny was very helpful! Very comfortable experience . . . will go again when necessary. More

My first time at Mohawk Honda Nick was great. He went out and brought my car in for service, and noticed I was new. He showed me and my Great Dane around, and made us feel welcome. Nick was great. He went out and brought my car in for service, and noticed I was new. He showed me and my Great Dane around, and made us feel welcome. He then answered all my question about upcoming needed repairs. Only neg is Saratoga Honda gives you a car wash with service. Nick did have my car washed. More

Customer Service ~ John Higgins ~ Top Notch Stopped in with my sons car as warning lights were on and I had no idea why. I was greeted at the door by John Higgins. From the moment he shook my Stopped in with my sons car as warning lights were on and I had no idea why. I was greeted at the door by John Higgins. From the moment he shook my hand I experienced an abundance of kindness, care, professionalism which immediately brought me trust and peace. I have already begun recommending Mohawk Honda. Thank You John for calming this Moms fears and doing it in a very respectful caring way. You are an asset to the dealership! Nancy Nuding More

Great resolution to an unfortunate issue I love my 2012 Honda Pilot and my plan was to hang on to it for as long as possible, I have 90,000+ miles on my Pilot and have had no significant pr I love my 2012 Honda Pilot and my plan was to hang on to it for as long as possible, I have 90,000+ miles on my Pilot and have had no significant problems. The car is comfortable and I always drive to Florida for our winter retreat. While there this year my Pilot displayed check engine light and several other warning lights came on. Brought the car to a Honda dealer in Sarasota, FL and I was told that there was oil fouling the # 1 sparkplug and the issue was covered by a warranty extension campaign. They were unable to do a complete repair but made a temporary repair so that I could get back home to Schenectady NY. I went to Mohawk Honda to have the necessary repairs completed. I spoke with the service manager, Lisa Valentino about the issue and Lisa was very knowledgeable about the issue and very helpful. Lisa set up an appointment for me to have the repairs made and arranged to have me use a courtesy vehicle at no cost. I was impressed! When I brought the car in for the work I spoke to service advisor Brian Peters. Brian was very accomodating and explained the repairs that were to be performed in detail. Brian was great at communicating information about the repairs and made helpful suggestions that allowed me to make informed decisons on a few addtional repairs that he offered. (timing belt/water pump/serpentine belt) They were all scheduled in the foreseeable future and Brian suggested that I may want to consider the repairs now to save on labor costs. I had the extra work completed and was happy to have been presented with the option. Brian and Lisa were very accommodating, great communicators and a pleasure to work with. More

Oil change Nick Franzese Is always very helpful and professional. He knows that my time is important and limited and gets my car serviced quick and efficiently Nick Franzese Is always very helpful and professional. He knows that my time is important and limited and gets my car serviced quick and efficiently and usually last minute. Thank you Nick! More

I will always take my vehicle to Mohawk Honda for Service. They have great customer service and I have never felt taken advantage of, they provide the service I need that kept my car running smoo for Service. They have great customer service and I have never felt taken advantage of, they provide the service I need that kept my car running smooth for over a hundred thousand miles and for the next hundred thousand miles. More

Awesome customer service We bought our 2006 Ford from Mohawk Honda and have never had any issues. One Saturday morning we noticed a low tire on the car called and spoke with J We bought our 2006 Ford from Mohawk Honda and have never had any issues. One Saturday morning we noticed a low tire on the car called and spoke with John Higgins in service and said come right down and he would have the car looked at for us. Then he noticed that the inspection was due and the wipers were warm. So we told him to go ahead and with in an hour the car was ready to go. So happy and we wouldn’t go anywhere else. Thanks John. More

great service experience! My service on my car was great! This is something new and different for me because Nicole Kearbey was awesome!!! Nicole explained the inspections an My service on my car was great! This is something new and different for me because Nicole Kearbey was awesome!!! Nicole explained the inspections and the recommendations for my car so well I can plan ahead for upcoming maintenance and even make appointments for them. Thank you for all your help Nicole. More

Service for recall issues (oil consumption/air bag) My wife and I had to visit Mohawk Honda four times( required as part of the recall not the dealer) for a recall issue on my daughters Honda Accord(oil My wife and I had to visit Mohawk Honda four times( required as part of the recall not the dealer) for a recall issue on my daughters Honda Accord(oil consumption). I had the fortunate opportunity of getting Lisa Valentino for Service assistance to address the recall issues. Lisa professionally explained the the steps/protocols needed to suffice the recall issues which enabled us to have the oil consumption issue resolved. When our car was being serviced for the recall she also addressed some brake issues needed and had the repairs taken care of in a timely manner. At the same time she had the brake issues resolved she had recommended we take care of the Air bag recall issue as well. Awesome communication through out all our visits. Time spent in the waiting room was well spent, thank you Mohawk Honda for the customer service you provide to your customers and it was greatly appreciated. Thanks again to both Lisa Valentino and Mohawk Honda for all you did!! More