Mohawk Honda - Service Center

Excellent Customer Service John Higgins - Service Writer was professional and a pleasure to deal with during my recent service visit at Mohawk Honda. He was straightforward in o John Higgins - Service Writer was professional and a pleasure to deal with during my recent service visit at Mohawk Honda. He was straightforward in our interaction about the service needed to be done on my vehicle. More

Service Par Excelkence I had to my tire serviced at Mohawk Honda. Lisa Valentino greeted me right away with a smile and "I'll be right with you" . In a few minutes she was a I had to my tire serviced at Mohawk Honda. Lisa Valentino greeted me right away with a smile and "I'll be right with you" . In a few minutes she was asking what I want done that day, gave me an estimate on what may have to be done, how much. Provided good info. Showed me to the lounge where I can wait. Estimate was an hour, they finished in 45 mins. Called me back in by the beeper. They took out the nail in my tire, checked all 4 tires too! And since no patch done, Lisa double checked that, no payment needed to be made. Things went so smoothly, they knew what to do, got it done, in good time, drive in, drive out - done. Lisa was just so on top of things!!! Took care of my visit well! Plus I got a call later to check if things, tires were doing okay. More

Nicole Kearbey was excellent Nicole started off the service visit with a smile and explained every step along the way. She was very personable and sweet to my daughter. She was ab Nicole started off the service visit with a smile and explained every step along the way. She was very personable and sweet to my daughter. She was able to get us in and out of service in less than an hour including the check in process. It’s really nice to work with a woman and feel that the information she is providing is trustworthy. Will definitively be contacting her in the future wit my service needs! More

Best service I’ve ever experienced. I just had the best customer service experience ever. Nick, in the service department, was absolutely amazing. He took the time to explain the situat I just had the best customer service experience ever. Nick, in the service department, was absolutely amazing. He took the time to explain the situation, my options, differences in parts, and in a way I easily understood. As a person who has had bad experiences at past dealerships, that was an incradible aspect for he. Nick went above and beyond, and I will never go to another place again. Lifetime customer, and that’s the least I can do. Everyone needs a trust worthy place to bring their vehicle, and I’m so thankful that Mohawk Honda is mine. Thank you to Nick, and the whole MH team. Also, I almost forgot to mention. My car literally sounds brand new. It’s a 2007, and drives like it’s fresh off the lot. I honestly never thought I’d be this satisfied. More

Excellent customer service The service at Mohawk is consistently excellent. I wish to specifically commend Nicole Kearney, Service Advisor, whose outgoing personality and smile The service at Mohawk is consistently excellent. I wish to specifically commend Nicole Kearney, Service Advisor, whose outgoing personality and smile brightens an already well-lIt vehicle reception area. This is the second time in a period of a month the Nicole has advised me on my Odyssey and each time was a pleasure. This time, on 4/9, I was at Mohawk for a safety recall. As it turned out, there were two recalls on my car but the notice I received covered only one. Nicole checked on the other one and got both recalls completed, saving me a second trip back to Mohawk, a round trip of over 40 miles. Service like Nicole’s, and the quality of the service repairs that my cars have gotten over the years, is the main reason that my last 4 or 5 cars have all come from Mohawk. Sincerely Donald Clifford More

Great service with a smile From the date I purchased my new Honda Accord in April 2017(My second Accord as I still own my 2009 which runs like a top) , to this visit a year late From the date I purchased my new Honda Accord in April 2017(My second Accord as I still own my 2009 which runs like a top) , to this visit a year later for my first service visit since I bought my car, I have had nothing but a wonderful and positive experience. John was great as my salesperson, and I was ecstatic to learn is now in service. He was great about scheduling my appointment, and getting me in a very timely manner. When I arrived he greeted me with a big smile, and got me through my paperwork quickly. John is really an asset to the service department. I would highly recommend Mohawk Honda and their great service department to anyone!! More

Service Staff Customer service is par to no other. Everyone is friendly even if they are not helping you directly. Service staff if very informative and updates y Customer service is par to no other. Everyone is friendly even if they are not helping you directly. Service staff if very informative and updates you during your service. More

Above & Beyond We were visiting relatives when we had problems with our Honda. We're out of state and didn't know where to go, but our relatives highly recommended M We were visiting relatives when we had problems with our Honda. We're out of state and didn't know where to go, but our relatives highly recommended Mohawk Honda. We got there about 2 hours before they closed on Saturday, so they weren't able to look at it until Monday. We were surprised when we got a call from John Higgins early Monday morning informing us the cause of our problem was the alternator. He also told us the cause of the alternator failure was an oil leak....which our local service department hadn't noticed even though they had changed the oil several weeks before. We gave John the go ahead to replace the alternator and then went out for brunch. We had just finished when we got another call from him saying the car was ready! We were able to pick the car up and still get home before dark! Dealing with John was a pleasure..he told us what he was going to do, did it, and kept us up to date throughout. He and the technician, Mike Healey, worked to get our car fixed as soon as possible so we could be on our way home. If we lived in the area, we would definitely be Mohawk Honda customers. THANK YOU! More

Great service Routine visit. Everything was done in about an hour. All went very well! Jenny was very helpful! Very comfortable experience . . . will go again w Routine visit. Everything was done in about an hour. All went very well! Jenny was very helpful! Very comfortable experience . . . will go again when necessary. More

My first time at Mohawk Honda Nick was great. He went out and brought my car in for service, and noticed I was new. He showed me and my Great Dane around, and made us feel welcome. Nick was great. He went out and brought my car in for service, and noticed I was new. He showed me and my Great Dane around, and made us feel welcome. He then answered all my question about upcoming needed repairs. Only neg is Saratoga Honda gives you a car wash with service. Nick did have my car washed. More