Mohawk Chevrolet - Service Center

The only thing I could say is that when you have a scheduled appointment the wait time should not be so long. scheduled appointment the wait time should not be so long. More

Had an urgent problem. Craig and all star team took us right away! The Best! right away! The Best! More

Great service no problem getting an appointment new facility is nice I was able to wait in comfort facility is nice I was able to wait in comfort More

Everyone was very helpful at Mohawk, and Don was great! The waiting area is very comfortable, and very clean. Great job to all! The waiting area is very comfortable, and very clean. Great job to all! More

The new dealership facility is very nice and has a large comfortable waiting area for service. Greg was very nice and professional. I was very pleased with the wait time for my service. I was however surpri comfortable waiting area for service. Greg was very nice and professional. I was very pleased with the wait time for my service. I was however surprised to see all mask-less employees, event if they were vaccinated. More

Awesome new building. Very clean and inviting. I traveled 40 minutes to get to this location to give them a try. Bottom line is things got fixed one way or another, but ended up being labor. The ca traveled 40 minutes to get to this location to give them a try. Bottom line is things got fixed one way or another, but ended up being labor. The car wasn't put back together when I got it however. I have a dash-cam that was unplugged and not plugged back in. The back of the car has multiple covers that were just undone and not put back as it was when I dropped it off. For $300 in labor, I'd think that I'd at least have the curtesy of them spending an extra 2 minutes to make it look like it was when I dropped it off. Seems to be a far way off to drive for the service. Would I recommend the dealership... I can't say yes or no. Service guy up front was nice. Was not told of any sanitization of the vehicle, but was obvious no one gave the vehicle a second look before I took delivery back. More

Service team was courteous and explained the work required in detail. Extremely satisfied with their professionalism. required in detail. Extremely satisfied with their professionalism. More

My experience with the service department shows an utter lack of care for their customer's time. I made an appointment for Monday 10/4 at 7:30 AM (the first appointment of the day) for an old change. Whe lack of care for their customer's time. I made an appointment for Monday 10/4 at 7:30 AM (the first appointment of the day) for an old change. When I made the appointment I asked how long the service should take and was told about 45 minutes. I arrived at 7:15 to ensure that I would be first in line. At 7:30 I met with the service writer and I went to the waiting room. At 8:30 I asked how much longer only to be told that a meeting was called and my car had not even entered the service bay yet. I was very annoyed and asked for a manager. The manager's response was I'm sorry about the miscommunication. I replied that this was not about miscomminaction, this was about a total lack of communication or care about their customer's time. I will admit that after expressing my displeasure the service manager did provide me with a loaner car so that I could get to work, and they did the service without charging me. This service department needs to recognize that their customers also have places to be and cannot be expected to sit at the dealership indefinitely. More

It was good. They were friendly and helpful . They kept me informed about my repairs. me informed about my repairs. More

I was told the part that I needed to be replaced was going to cost me $600 it should have been warranted.. They told me it was a 3 hour job when in all reality it was a 30 minute job. I have been down t going to cost me $600 it should have been warranted.. They told me it was a 3 hour job when in all reality it was a 30 minute job. I have been down there 3 times for the same tire has not been fixed. The employees have all been nice but I feel like I'm being screwed. They told me I needed brakes wich I do not. More