Mohawk Chevrolet - Service Center

I made an appointment for our 2011 Equinox at 9:00 am on Monday. The check engine light had been coming on an off, and the car didn't have much power. I called to check at noon, and it hadn't even been lo Monday. The check engine light had been coming on an off, and the car didn't have much power. I called to check at noon, and it hadn't even been looked at yet. Finally, at 6:00, they called to say it was the oxygen sensor. They fixed it Tuesday morning. They had my car for 24 hours, even though I had an appointment. More

2 years ago i had an issue with my 4WD. I took it to Northstar and they replaced a part for about $130 and told me i was all set. I even checked the receipt from that service date before i wrote this. I Northstar and they replaced a part for about $130 and told me i was all set. I even checked the receipt from that service date before i wrote this. It said "4WD OK". We have had a few light winters so i hadnt even used 4 wheel drive since then. Well i got stuck going up a driveway a few days ago, slapped it in 4 wheel drive, and still went nowhere. I just put some Discoverer AT3's on my truck so it seemed a bit suspect that i was getting stuck in two inches of snow with the 4WD on. So i called Northstar Chevrolet. I was told "get here in 10 minutes" and they will look at my truck that evening. Well i sat in the waiting room for about two hours before i decided to ask what was going on with the truck. "They haven't gotten to it yet". So i gave them my phone number and went home. Next morning, phone call "Your front differential doesn't work". So what are my options? "None, we cant find that part ANYWHERE IN THE COUNTRY" Yes that is what they actually said. A GM dealer that couldn't source a part, amazing. Well i had told the tech when i dropped the truck off that i suspected the gear assembly wasn't engaging the front axle (apparently that's called a front differential) but when i went to pick up the vehicle they charged my $100 to 'Diagnose' the problem. I asked them if the mechanic actually needed an hour to figure out what i had already told them. Then the dog and pony show started. I wont get into too many details but the manager of the service department told me $100 was a flat fee "no matter if your door handle is broken or they have to take your whole engine out". I have two issues with that statement. One; Who would charge someone $100 to figure out a door handle is broken, and two; how come it says on my receipt "Would require further dissasembly to diagnose"? Wait, isn't that part of the flat fee? Door handle or engine disasssembly? How did i fall outside of that margin? Disgruntled, i called around until i found my old mechanic working at the Midas on Central Avenue. Long story short, i took my vehicle there at 11am this morning. It is about 8pm now and my truck is sitting outside in my parking lot with a new to me (used) front differential. There is one other thing Northstar falls short on. Stapled to my receipt was a checklist with a bunch of boxes checked off that needed 'attention', primarily fluid levels. No one mentioned this when they called me to come pick up my truck. No one mentioned it at the dealership either. I found out when i got in my truck and started reading the receipt after i had paid. Here's my issue; my time is worth money, and having to leave work two days in a row to drop off and pick up my truck is not convenient. If a bunch of fluids needed to be added to my vehicle, then call me and ask me if i want them serviced so i don't have to waste more time making another appointment. In contrast, i gave the Chevy receipt to my mechanic at Midas so he could read the tech notes, and he went ahead and topped off all the fluids for me without me even asking (and no i was not charged). I am very disappointed in the service department at Northstar Chevrolet. Chevy is supposed to be a great american company, and with corporate backing you would think they could provide better service then the little guys. Unfortunately it seems their general attitude toward getting every penny they can out of their customers leaves them a little short sighted when it comes to customers needs, and convenience. Luckily for me i never have to step foot in their establishment again. More

This is the only dealer i have ever been to that is so very pleasant and professional. They are more than willing to help you and go the extra mile. I purchased my last 2 vehicles from Chris Cass, and wil very pleasant and professional. They are more than willing to help you and go the extra mile. I purchased my last 2 vehicles from Chris Cass, and will continue to refer my friends and family to Northstar for sales and service. They are by far the MOST accommodating and professional dealer in the Saratoga area. Sincerely Chrissy Cataldo More

I get my vehicle serviced at Northstar Chevrolet consistently for the past several years. I have everything from oil changes, to larger work done and feel they did an excellent job of informing me consistently for the past several years. I have everything from oil changes, to larger work done and feel they did an excellent job of informing me of the problem and solution in verbage that I would understand and the quality of the work done was great! I feel completely safe to drive my 3 year old daughter knowing that Northstar Chevrolet does the service. More

Sales staff and service staff were incredibly friendly and performed the service work within the tight timeframe I required. The whole process went smoothly and the price was the lowest around. I wo and performed the service work within the tight timeframe I required. The whole process went smoothly and the price was the lowest around. I would recommend Northstar Chevrolet to anyone looking for a new car or that needs repairs done. More

Dan was very helpful in meeting my needs. THANKS DAN Dan was very helpful in meeting my needs. THANKS DAN Dan was very helpful in meeting my needs. THANKS DAN More