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Mohawk Chevrolet - Service Center
Ballston Spa, NY
1,284 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,284 Reviews of Mohawk Chevrolet - Service Center
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December 09, 2019
Great service! The new Mohawk Chevrolet has a great team that made sure that both me and my vehicle were taken care of. Thank you! Craig and Jamie were a pleasure to The new Mohawk Chevrolet has a great team that made sure that both me and my vehicle were taken care of. Thank you! Craig and Jamie were a pleasure to work with! More
by Dave
December 07, 2019
Great first experience as Mohawk Chevrolet My 2018 Traverse was down to 10% oil life and I knew I had several trips planned for the week. Even during a major snow, your staff managed to get my My 2018 Traverse was down to 10% oil life and I knew I had several trips planned for the week. Even during a major snow, your staff managed to get my oil changed in less than an hour! Thanks Mohawk More
by bonzyb
Verified CustomerEmployees Worked With
Other Employees :
Kayla Rynasko, Thomas Brady, Jeff Coon, Jameson McGuire, Jessie Tedesco
December 06, 2019
It's all about the experience, atmosphere and convenience This review is from my perspective only and is a comparison to other non-Chevrolet dealerships that I visit. I own 5 vehicles. One Silverado, two Infi This review is from my perspective only and is a comparison to other non-Chevrolet dealerships that I visit. I own 5 vehicles. One Silverado, two Infinities and two Nissans. and until recently one Toyota when I sold my 4-Runner for the Silverado. I live in Clifton Park so the dealership I use formerly Northstar now Mohawk) is very close so that's the convenience. That's about it for the advantages. I make appointments and get my work done while having my vehicle serviced. Your facility has a long way to go to be up to par with the others that I frequent. It's a small isolated room with one TV (daytime TV at that) with the volume up loud. No where to go to get away from it. The wifi password was recently changed over from Northstars. Myself and another lady were trying to get our work done but no wifi. I went in and asked and no one knew what it was. After about 30 minutes or so the other customer went in and asked the same. After about an hour I walked outside through the snow to the sales floor and asked and they gave it to me. About 15-30 minutes later someone came in and told us what it was. Too late as I ran out of patience. I gave them a $5 off coupon and I'm not sure that it was applied but I'll have to confirm that. I also left my registration sticker in plain site expecting they would replace it on my windshield since they were also doing an inspection. Not their job I understand but to me it's just good customer service. I was excited to hear that the dealership is under new ownership and my hopes are that there will be an investment to improve the atmosphere and overall experience. I don't typically take time out of my day to write these reviews but I'm a business person and customer service and customer experience make or break my success so I hope this will be taken in as a constructive review which is my intention. I would want the same feedback if I were in your shoes. Thanks and have a good day. More
by Tony
Employees Worked With
I don't recall any of the names
December 05, 2019
Ownership Transfer Doesn't get off on the Right Foot First, Congrats on taking over Northstar Chevrolet! I bought my first car there in 1987 and have either purchased myself or sent others there for a ca First, Congrats on taking over Northstar Chevrolet! I bought my first car there in 1987 and have either purchased myself or sent others there for a car, new or used, over the years.I have serviced my 2011 Equinox here since purchase and my service experience on 11/25/2019, was exceptional as usual. So......with that being said.....as a new owner, don't screw it up. And after this visit, it looks like you bare trying hard not to follow this advice. Now for my complaint.....1) I was informed on the diagnostic phone call that new ownership was not going to honor the Tires for Life Program ( I had requested my next Tires for Life service when car was dropped off the night before) that I was about 30000 mikes into it. 2) I also enclosed an online spend more save more coupon that you would not honor.. Yes, it was only for $30 .....making your indifference to current customers ever more glaring. I look forward to a response, and consider it carefully, as it will greatly influence my decision to go elsewhere for service, and eventually a new car. PS. I gave this 5 stars....not for ownership actions, but for the great work of conscientious employees. More
by DRJG1
Employees Worked With
Jameson McGuire
December 04, 2019
Very pleased with their service Jamie and Craig are good guys always looking out for my safety and Kayla also helped me out a bunch appreciate you guys keep up the good work Jamie and Craig are good guys always looking out for my safety and Kayla also helped me out a bunch appreciate you guys keep up the good work More
by jamie04mcguire
December 03, 2019
Friendly people I just brought a new malibu Rs and sales people helped greatly with the purchase.. The service department has always done good work with all my cars I just brought a new malibu Rs and sales people helped greatly with the purchase.. The service department has always done good work with all my cars More
by caroldruzba
December 03, 2019
Great service and service department I have been doing service on my Colorado here for over 3 years ( Even though it was not purchased here, and had a horrible experience with the service I have been doing service on my Colorado here for over 3 years ( Even though it was not purchased here, and had a horrible experience with the service department I purchased it from ), Jamie and Craig are great. They know me by name and always go above and beyond for me. Kayla the service Manager has also been instrumental in keeping my business here and has convinced me to allow them to service my company fleet vehicle here which came from Missouri and is not a Chevy! They will always have my business and I will continue to spread the word about them. Thank you everyone, you guys are the best! More
by racerdan24
Employees Worked With
Kayla Rynasko, Jameson McGuire
November 27, 2019
Sales and Service I have bought cars and trucks from this dealership for over 10 years , Sales from Dave F. service with Kayla, and service from Craig, home town servic I have bought cars and trucks from this dealership for over 10 years , Sales from Dave F. service with Kayla, and service from Craig, home town service and friendly people will continue to do business at this dealership. More
by muzikmn
Employees Worked With
Other Employees :
Kayla Rynasko, Brian Sheehan
September 29, 2017
Fast, Friendly Service Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fe Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fellow GM owners. Thanks and keep up the great work! More
by JMC1988
Employees Worked With
Kayla, Jamie
March 22, 2017
Passive Aggressive I try to charge my car there. It is not a Chevy, and I get a terrible response from one particular employee named Craig. This has happened on at least I try to charge my car there. It is not a Chevy, and I get a terrible response from one particular employee named Craig. This has happened on at least three occasions. Everyone else is fine. He is surly and rude. He acts as if I am a major nuisance. Last time I went there, he said, "Yeah, I'll do it if I get around to it." The place wasn't even busy. I came back and my car was never plugged in. More
by ml967
Employees Worked With
Craig
