Mohawk Chevrolet - Service Center

Great service transaction. I will definitely have more service work done at Mohawk Chevrolet. The communication was top notch from the first time I called to set up my appointment to the last time I spoke service work done at Mohawk Chevrolet. The communication was top notch from the first time I called to set up my appointment to the last time I spoke with Greg regarding my vehicle being ready. More

Greg the service writer was excellent and kept me informed but the work done on the vehicle was very shoddy and had to go back two extra times for a total of three times informed but the work done on the vehicle was very shoddy and had to go back two extra times for a total of three times More

Satisfactory Service Experience I'll start with the positives. Staff is courteous, helpful and responsive. I have only praise for the staff. They have been responsive to my service I'll start with the positives. Staff is courteous, helpful and responsive. I have only praise for the staff. They have been responsive to my service needs and I can always get my car in the same day if their is an immediate problem. The negative is that when you call to schedule a service appointment, NOBODY EVER picks up the phone nor do they return calls when I leave a message. This has happened on my last two service calls. I've had to reach out to someone in the office to get someone from Service to call me. When I questioned the Service Rep, I was told in addition to getting people processed as they're bringing their cars in, they're also responsible for answering phones. This is ridiculous and unfair to the customer trying to make a service appointment. There should be someone handling the phones and those phones should be checked every few minutes to see if there are messages waiting, My last experience trying to make an appointment took me 3 hours to do ... and that's a waste of my time. You need to do better. More

Craig is always polite & courteous. My vehicle was serviced & returned in a clean condition. I always have confidence in the Service Dept. Due to COVID-19 this was my first oil change & tire rotation serviced & returned in a clean condition. I always have confidence in the Service Dept. Due to COVID-19 this was my first oil change & tire rotation since picking up my lease Jan 16, 2020 More

Poor phone response For service I called 3 times to get an appointment. The first time no one answered and they wanted me to leave my name and number but I did not. I cal For service I called 3 times to get an appointment. The first time no one answered and they wanted me to leave my name and number but I did not. I called the next day and same thing but this time I left my number for a call back. Nothing. The next call I finally talked to someone and made an appointment. The last time I tried to make an appointment, it was a very similar scenario. I’m tired of companies thinking there time is more important than mine. Unexpected call volume, I’m on the other line, I’m not at my phone right now or, the way I look at it is, we just don’t care and if you don’t like it go someplace else. I just might. More

First Service With Mohawk I was treated courteously and professionally at my first service appointment with Mohawk Chevy. My complements to the service technician that noticed I was treated courteously and professionally at my first service appointment with Mohawk Chevy. My complements to the service technician that noticed that there were screws missing from my bumper and replaced them. I can’t imagine how something like that occurs but I am grateful, and impressed that the technician spotted the issue during my routine oil change / tire rotation. More

The service team really helped me in a pinch. The motor for my windshield wipers died and they did everything in their power to get my car fixed before driving in the rain into my healthcare job! Thank yo for my windshield wipers died and they did everything in their power to get my car fixed before driving in the rain into my healthcare job! Thank you! More

Great place to do business !! Everything is always done right and at a great price. I wouldn’t go any where else for my service needs. right and at a great price. I wouldn’t go any where else for my service needs. More

Tarah And Vinnie were great to deal with. Vinnie and Tarah were true professionals to deal with. So much so I bought one of their maintenance plans. If you can deal with these 2 individuals yo Vinnie and Tarah were true professionals to deal with. So much so I bought one of their maintenance plans. If you can deal with these 2 individuals you are in good hands. I feel that I can not trust management because I had some issues with the vehicle initially and had to ask repeatedly to have them fixed. They repaired most but did not repair the tailgate cap as they said they would. I had the vehicle up there for a week so that they could repair everything and when I went up on Friday July 3rd everything was fixed except for the tailgate. More

Excellent Commercial Customer Service My fleet is headquartered in Ohio and we pay our bills from here. In less than 5 minutes, with a cheerful disposition, Kelly set us up with a payment My fleet is headquartered in Ohio and we pay our bills from here. In less than 5 minutes, with a cheerful disposition, Kelly set us up with a payment process that will allow us to conveniently pay for all of our service appointments monthly. Great assistance and a can-do attitude. More