Mohawk Chevrolet

I made an appointment for our 2011 Equinox at 9:00 am on Monday. The check engine light had been coming on an off, and the car didn't have much power. I called to check at noon, and it hadn't even been lo Monday. The check engine light had been coming on an off, and the car didn't have much power. I called to check at noon, and it hadn't even been looked at yet. Finally, at 6:00, they called to say it was the oxygen sensor. They fixed it Tuesday morning. They had my car for 24 hours, even though I had an appointment. More

2 years ago i had an issue with my 4WD. I took it to Northstar and they replaced a part for about $130 and told me i was all set. I even checked the receipt from that service date before i wrote this. I Northstar and they replaced a part for about $130 and told me i was all set. I even checked the receipt from that service date before i wrote this. It said "4WD OK". We have had a few light winters so i hadnt even used 4 wheel drive since then. Well i got stuck going up a driveway a few days ago, slapped it in 4 wheel drive, and still went nowhere. I just put some Discoverer AT3's on my truck so it seemed a bit suspect that i was getting stuck in two inches of snow with the 4WD on. So i called Northstar Chevrolet. I was told "get here in 10 minutes" and they will look at my truck that evening. Well i sat in the waiting room for about two hours before i decided to ask what was going on with the truck. "They haven't gotten to it yet". So i gave them my phone number and went home. Next morning, phone call "Your front differential doesn't work". So what are my options? "None, we cant find that part ANYWHERE IN THE COUNTRY" Yes that is what they actually said. A GM dealer that couldn't source a part, amazing. Well i had told the tech when i dropped the truck off that i suspected the gear assembly wasn't engaging the front axle (apparently that's called a front differential) but when i went to pick up the vehicle they charged my $100 to 'Diagnose' the problem. I asked them if the mechanic actually needed an hour to figure out what i had already told them. Then the dog and pony show started. I wont get into too many details but the manager of the service department told me $100 was a flat fee "no matter if your door handle is broken or they have to take your whole engine out". I have two issues with that statement. One; Who would charge someone $100 to figure out a door handle is broken, and two; how come it says on my receipt "Would require further dissasembly to diagnose"? Wait, isn't that part of the flat fee? Door handle or engine disasssembly? How did i fall outside of that margin? Disgruntled, i called around until i found my old mechanic working at the Midas on Central Avenue. Long story short, i took my vehicle there at 11am this morning. It is about 8pm now and my truck is sitting outside in my parking lot with a new to me (used) front differential. There is one other thing Northstar falls short on. Stapled to my receipt was a checklist with a bunch of boxes checked off that needed 'attention', primarily fluid levels. No one mentioned this when they called me to come pick up my truck. No one mentioned it at the dealership either. I found out when i got in my truck and started reading the receipt after i had paid. Here's my issue; my time is worth money, and having to leave work two days in a row to drop off and pick up my truck is not convenient. If a bunch of fluids needed to be added to my vehicle, then call me and ask me if i want them serviced so i don't have to waste more time making another appointment. In contrast, i gave the Chevy receipt to my mechanic at Midas so he could read the tech notes, and he went ahead and topped off all the fluids for me without me even asking (and no i was not charged). I am very disappointed in the service department at Northstar Chevrolet. Chevy is supposed to be a great american company, and with corporate backing you would think they could provide better service then the little guys. Unfortunately it seems their general attitude toward getting every penny they can out of their customers leaves them a little short sighted when it comes to customers needs, and convenience. Luckily for me i never have to step foot in their establishment again. More

We went to see new vhicles and went home with a 2010 Silverado, absolutely the best one on the lot for us. We got a rate of 3.25% for the loan thanks to their efforts, and John spent plenty of time show Silverado, absolutely the best one on the lot for us. We got a rate of 3.25% for the loan thanks to their efforts, and John spent plenty of time showing all the doohickeys and OnStar things so it would be easy to use immediately. Never once felt we were taking up all his time, never once felt anything other than this will now be our trade in dealer for the future. We can't fault them on anything if we tried, unless it would be to give us a WEEE bit more off the truck :), but our deal is exceptional none the less. We had one place absolutely give us the creeps, another was very nice with plenty of new trucks, but something told us to keep looking. We found our pefect match. You can't stop at 5 stars, sometimes, give NorthStar SIX stars. More

I know I look young, but I am 30. This guy was talking down to me from the start. All I wanted to do was test drive a car, and all he could do was whine about how close to closing time it was. We had an h down to me from the start. All I wanted to do was test drive a car, and all he could do was whine about how close to closing time it was. We had an hour! If I buy a Chevy, I will not go here. The rest of the staff was trying to hurry and leave as well. I did not get a good vibe from this place. More

My experience with Northstar was bar none! I could not have been happier from the moment I drove onto the lot. I purchased my 2007 Chevrolet Trailblazer from Northstar and couldn't have been happier. I have been happier from the moment I drove onto the lot. I purchased my 2007 Chevrolet Trailblazer from Northstar and couldn't have been happier. I went back there first to give them the first shot at my new purchase. From top to bottom I could not have been happier! Ron Nichols was more than accommodating--making sure to hear my concerns, needs and wants. They found the perfect vehicle--a 2010 Traverse that worked perfectly with my needs, wants and financial ability. I could not be more happy to recommend Northstar Chevrolet as the "go to" dealer in the Capital District. They are truly in business for their customers! More

Very rude sales man. Wanted to get a price on a truck and trade in value on mine but since i wasnt going to buy it on the spot he said "guess were done here" and walked away. Who spends 35k on the spot witho trade in value on mine but since i wasnt going to buy it on the spot he said "guess were done here" and walked away. Who spends 35k on the spot without thinking it over for a night or 2 More

This is the only dealer i have ever been to that is so very pleasant and professional. They are more than willing to help you and go the extra mile. I purchased my last 2 vehicles from Chris Cass, and wil very pleasant and professional. They are more than willing to help you and go the extra mile. I purchased my last 2 vehicles from Chris Cass, and will continue to refer my friends and family to Northstar for sales and service. They are by far the MOST accommodating and professional dealer in the Saratoga area. Sincerely Chrissy Cataldo More

What a great all-around dealership. From beginning to end, the entire sales staff was friendly and knowledgable and listened to all my needs and wants. This was by far the EASIEST car buying experience E end, the entire sales staff was friendly and knowledgable and listened to all my needs and wants. This was by far the EASIEST car buying experience EVER and I would recommend Northstar to everyone. More

I just bought an 09' Traverse from NorthStar and I am sure I could never have gotten a better deal anywhere. No shell games, no nonsense, straight talk. Got an incredible trade in price so I traded my sure I could never have gotten a better deal anywhere. No shell games, no nonsense, straight talk. Got an incredible trade in price so I traded my truck. Normally I sell my own vehicle and just do a clean deal, always better? Not this time! Mrs. Holman and the sales manager went out of their way to put me in a new vehicle. I have bought my last 6 new vehicles from NorthStar and have always been satisfied and happy to deal with this dealership and personnel. I have had 3 different sales people for the 6 new vehicles, each salesperson was exceptional so I assume this is typical of NorthStar personnel. More

I've bought several new cars and trucks from NorthStar, gotten "THE" best prices in the area without conflict or last minute added costs or figure juggling as I have had with other dealers. I've been buyi gotten "THE" best prices in the area without conflict or last minute added costs or figure juggling as I have had with other dealers. I've been buying new vehicles for myslef, family and friends for 40+ years, this is the only dealer that has never tried to turn the screws on the deal to squeeze out more money. Through the years, in the past, I have had absolutely terrible experiences with dealers and sales people. In recent times have always shopped around coming away with a sour sensation, dislike or worse, mistrust. Basically, it all depends on who you get for a salesperson and if the manager is willing to be up front with the deal you want. In order to know where you stand, you also need to do your homework on figures. Perhaps when they see you are serious and know what you are doing they deal with you differently? My experiences with 5 new vehicles from NorthStar has been very positive. The staff (mechanical and sales) are very friendly and accomodating. I am now looking into a new truck or an SUV for myself, having just bought a new Impala for my wife. I recently tried to talk to Salisbury Chevrolet (before they folded up) as I had heard they were doing poorly. I have had angry disputes with them in the past but sales managers and personnel come and go in the car business so I figured maybe I could help out with a purchase or at least see what the amosphere was. I kid you not, the way I was dealt with was even worse than angry! It is no wonder they were forced to close their doors, only a sucker would buy from people with an "almighty, you need me" attitude. No salesman is worth what they were asking, they simply do not do THAT much work to require an ourageous fee over dealer cost. Now comes the kicker, I sent one nephew over for a new truck and he came back upset because they wouldn't give him any where near the deal I got but he also did not want me to go with him. The other nephew asked for the saleman I had, told him I sent him for the same deal, and he got it...even the same color! He was well satisfied. Once again, it all depends on the salesperson. If they want $600 to 1,000 commission over delaer cost, then you have the wrong "elitist" salesperson. Most of us are just common folks and can barely afford these luxuries of trouble free motoring. let those willing to pay more go to sales people that expect more and "think" they are worth more. Personally, I have to scrape to buy a new vehicle and am not big on throwing money away for someone else to burn on their lifestyle that I am unwilling to support. My only gripe for NorthStar is that I don't like their waiting room, kinda cool on the floor in winter but I'm not going to complain much because maybe the vehicle price would go up accordingly, haha! More