Moffitt Volkswagen

Worst dealership I’ve ever dealt with regarding service after the sell. Could not get a call back after multiple emails and voice messages. After finally getting in touch with the salesman days later he w after the sell. Could not get a call back after multiple emails and voice messages. After finally getting in touch with the salesman days later he was rude and not helpful. After a week we finally got our issue handled through moffits Mazda dealership. Never will buy another vehicle from this dealership More

I had a terrible experience at moffitt VW. The salesperson was not knowledgeable on the vehicle, couldn’t answer any questions, was very passive aggressive and had an attitude, told me they co The salesperson was not knowledgeable on the vehicle, couldn’t answer any questions, was very passive aggressive and had an attitude, told me they couldn’t offer me a trade in value on my car until we did a credit application which sounds so ridiculous. I previously bought a Mazda from moffitt Mazda and I’m so angry I ever gave them my business EVER. So unprofessional and horrible customer service skills. Do better! It’s sad that I had to find a vehicle 3+ hours away because my local dealership is so incompetent. I will never recommend moffitt VW to anyone. I will also service my new vehicle elsewhere. More

Can't rate this place low enough! They just tried to scam my daughter on repairs. They clearly haven't even looked at the car. Ebrake locked up on passenger's side. It is a known They just tried to scam my daughter on repairs. They clearly haven't even looked at the car. Ebrake locked up on passenger's side. It is a known defect with the car, but no one shared that info at time of purchase. We found out when it locked up. My daughter was told that she needed repairs to drivers side ebrake and brake pads and rotors for rear wheels. When she asked about the passenger side they didn't seem to know anything about it. The brake pads were replaced the week before the ebrake locked up. Did they put some trashed brakes on her car in order to pull this scam? Photos were requested, it's been over an hour and we are still waiting. I am guessing they are trying to rig something up or come up with a good story. They have had the car for two and a half weeks before contacting her. Getting in contact with anyone is near impossible. My daughter has paid to have tires rotated at this location approximately 3 times. When she went to purchase new tires (from a different company), the mechanics explained that her tires have never been rotated. Excuse me? I believe that is called theft, and if I can find a way to press charges trust me I will. DO NOT PURCHASE A VOLKSWAGON AND DO NOT EXPECT SERVICE FROM THIS LOCATION! Just FYI: The vehicle is a Taos, do not get one of those pieces of junk especially. More

Horrible service department. Brought my car in and wasn't able to get any sort of communication from them on any updates or even when the vehicle was ready! Set an appointment fo Brought my car in and wasn't able to get any sort of communication from them on any updates or even when the vehicle was ready! Set an appointment for same day service for 5/18 and dropped the vehicle off on 5/17. Was never notified that the vehicle was "ready". Showed up around 8am on 5/19 only to find that they sort of fixed the issue and created a new one. Radiator cooling fans worked when the car was dropped off and now they don't after they worked on my car and refused to fix the issue and still charged me after messing up my car. Service advisors were extremely rude and couldn't get anyone on the phone at the vw AND mazda stores. When I walked in neither advisor would acknowledge I was in front of them and continued to play on their phones for about a minute until they realised I was there. DEFINITELY DO NOT RECOMMEND WASTING YOUR MONEY AT MOFFITT VW, MAZDA, AUDI, OR PORSCHE ** the service manager was covering at the service desk when I dropped off the car and she was relatively friendly. More

This service department is the absolute worst, bordering on criminal. Maybe it's because they know they are the ONLY Certified Volkswagen service center within any conceivable reasonable distance that they on criminal. Maybe it's because they know they are the ONLY Certified Volkswagen service center within any conceivable reasonable distance that they think they can get away with such horrendous service. Every single time I take my Volkswagen in to get serviced, it comes back with a new problem. And these problems always lead to another problem, then another, and another. I live about 100 miles away from the service center, and more often than not, the Check Engine light comes on before I can make it home. For those times that it doesn't, it's sure to come on within the next couple days. I had another mechanic take a look at it after Moffitt charged me over $1000 to fix a problem that they caused (which they didn't even fix), and that mechanic found "obvious signs of sabotage" in different areas of the engine, fuel lines, etc.; as he put it "things that didn't make any sense to occur normally, since other parts around it were completely fine." Loosened hoses, loosened bolts, things that seem to have been done deliberately that would cause major problems in the future, but would take time to progress. After paying him to fix what Moffitt broke, he also fixed all signs of sabotage for free. After that, my car ran like it was new again. No issues at all. I would like to say that would be the end of it, but it's not. The most recent issue going in is the 90k mile scheduled service. Since my vehicle is a convertible, it requires the seals to be lubricated annually, at the very least. So I request this service as well. But they don't do it because they claim that my convertible top doesn't work. It worked fine when I had it sent to them, but now they claim that it is magically broken?? And now I'm going to have to PAY THEM to fix something that worked when I sent it to them, because they know that no one else will even touch a Volkswagen convertible top. They will find ANY way, ANY WAY AT ALL to break your vehicle. Because they know Volkswagens are notoriously difficult to work on, and they are the only Certified Volkswagen service center around. So they will screw you repeatedly, blatantly, and unapologetically. Even now, the service manager will not return my phone call, so they have no qualms with delivering horrible service, zero communication, and charging you out the nose for it. The entire service department needs to go. Except Whitney. She's nice. More

I left the dealership after an oil change. Drove home which is 90 miles and today there is oil all over my garage. The undercarriage of my car is soaked with oil. They obviously do not know how to put an which is 90 miles and today there is oil all over my garage. The undercarriage of my car is soaked with oil. They obviously do not know how to put an oil plug back in. This is a brand new car - 2021 Jetta. There is no oil left in my car. This is the 3rd incident at this dealership. I would stay far away from there. More

Can’t speak for sales, but the service department leaves much to be desired. They rarely answer their phones after being transferred and I had my appointment canceled twice. Once for weather, but was not re much to be desired. They rarely answer their phones after being transferred and I had my appointment canceled twice. Once for weather, but was not rescheduled until after leaving two messages. After I finally did get an appointment it was later canceled after I was told all the technicians would be taking time off... I do not recommend them. More

Loved the attentiveness of Ethan! He addressed all of our concerns and made sure that all of our needs were met! He did an awesome job! concerns and made sure that all of our needs were met! He did an awesome job! More

We had a wonderful experience doing business at Moffitt Volkswagen. It was well worth the 3 hour/220 mile drive from Fort Worth, TX. Both Vanessa and Ted worked with us during the week to get the deal and Volkswagen. It was well worth the 3 hour/220 mile drive from Fort Worth, TX. Both Vanessa and Ted worked with us during the week to get the deal and financing application done ahead of our arrival so the whole process would be expedited. I had some extra on-site requests regarding items on the car that their entire team took care for us while we were signing paperwork. Everyone was very frindly and professional. More

Great experience, we worked with Bruce and he got us the best deal possible for the new vehicle we wanted and best trade deal for our 2016 fiesta. best deal possible for the new vehicle we wanted and best trade deal for our 2016 fiesta. More