Modern Toyota of Boone

On May 8th our car 2010 Lexus was taken in for service. Since then we have been getting the runaround. First we were charged 400 something dollars for the mechanic "looking" at the car for two hours and no Since then we have been getting the runaround. First we were charged 400 something dollars for the mechanic "looking" at the car for two hours and not being able to figure out what was wrong. Then they said it was the relay and said that the total would be up to 1600 . We said ok we just need our car running again. THEN we got another call saying the new relay did not work and they would have to look/poke around some more to see if it was maybe some fuses and that it would add another 400 something to the bill. At this point we are being charged for them doing guess work. This is not a game, this is our car and our money. If they did not know how to diagnose a hybrid car they should have said so, brought someone in that knows or handed it to a place that knows. Not play guessing games and stacking up a bill for mechanics looking and guessing. We need this issue fixed with an actual plan of what is being done to diagnose and how it will be fixed . With a set price we cannot keep getting calls every few days adding money to a bill and still the car has not been fixed. More

I had a great experience working with Josh, Hayden and Terri on my new 4Runner purchase. Their customer service was exceptional and really took care of me every step of the way. Will get a customer for li Terri on my new 4Runner purchase. Their customer service was exceptional and really took care of me every step of the way. Will get a customer for life. More

I want to express my appreciation for Toyota's exceptional customer service during a challenging situation. Deborah Greer, in particular, was understanding and accommodating when we encountered un exceptional customer service during a challenging situation. Deborah Greer, in particular, was understanding and accommodating when we encountered unexpected road conditions on our Boone, NC trip. The awd vehicle proved invaluable on icy mountain roads. Keeping grip where a new X7 slid off the icy mountain road. Despite worsening weather conditions, making the return impossible. Toyota assured us of recovery once the roads clear. While the ongoing payment is a bit inconvenient, the safety-first approach and responsiveness demonstrate their commitment to customer well-being. Overall, a commendable experience, and I look forward to future rentals with confidence. More

Had an excellent experience working with Kyle, Laurel and Tanasha. Felt like we were old friends by the end of our transaction. Top notch folks who we highly recommend. Will definitely be back to trade here Tanasha. Felt like we were old friends by the end of our transaction. Top notch folks who we highly recommend. Will definitely be back to trade here again in the future. More

Terrible customer service, salesman I dealt with was rude and made insulting comments to my husband about our financial situation. Also same salesman lied to us about vehicle we wanted to purchase. I wouldnt and made insulting comments to my husband about our financial situation. Also same salesman lied to us about vehicle we wanted to purchase. I wouldnt reccomend them if they were last car dealership on earth!! More

Took my car to them in January to be fixed. On my way home about 20. Invites later all the lights on my dash came on. When I got it home I found that there was very little oil and no coolant. I On my way home about 20. Invites later all the lights on my dash came on. When I got it home I found that there was very little oil and no coolant. I added the fluids as soon as possible but a short time after my car started to overheat. Brought the car back and was assured by the service guy it was the water pump. Did mention maybe having the gasket looked at but he said it was tested and they don’t think that it is an issue since they fixed the water pump and it was holding coolant. So I took his advise and went against having that checked. 4 months later my coolant light came on then my car shut down and I was stranded again. I have the car towed back to Toyota and they said I would need a whole new engine repair. Because I declined the gasket being checked, again with their advice, now my car isn’t drivable. They then refused to tell me the exact cost of repair and instead sent a salesperson to text me and offer to help me buy a car. The salesperson turned out to be rude and sarcastic and no help was offered by anyone. My husband tried to deal with their general manager who did nothing but drag this out for more time just to offer us $400 for my car. I 100% believe that if they fixed my car the first time, none of this would have happened. There was no apologies or any kind of accountability. Hopefully my experience will help someone in choosing wisely when it comes to their car service needs. More

I purchased my leased Rav4. The lease transaction was smooth. The sale of the leased vehicle, smooth. Have come back for service. Smooth. My business was valuable to them and I The lease transaction was smooth. The sale of the leased vehicle, smooth. Have come back for service. Smooth. My business was valuable to them and I felt like I was valued. I would recommend to my valued friends. More

Excellent experience working with Terri and Steven together on my new Rav4. I knew everything upfront with pricing and had a great experience. I love my new Rav4 Thankyou! together on my new Rav4. I knew everything upfront with pricing and had a great experience. I love my new Rav4 Thankyou! More

I requested information on vehicles and never heard from them. If I could give zero starts I would. them. If I could give zero starts I would. More