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Modern Subaru of Boone
Boone, NC
176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 176 reviews
May 05, 2018
Third Subaru we've purchased from this dealership and Joe. Great deals and great service. Joe Tolliver is superb. No heavy pressure, just honest dealing. His product knowledge is outstanding also. Will buy aga Great deals and great service. Joe Tolliver is superb. No heavy pressure, just honest dealing. His product knowledge is outstanding also. Will buy again from Joe and Modern. More
by Hank
Employees Worked With
Modern S Boone
April 08, 2018
Easy and hassle free :) Modern Subaru lived up to the online reviews that I read. Joe Tolliver was very friendly, knowledgeable and helpful without being pushy. I was extre Modern Subaru lived up to the online reviews that I read. Joe Tolliver was very friendly, knowledgeable and helpful without being pushy. I was extremely nervous about purchasing a new vehicle and he recognized this and help put me at ease. Tony Vermeer was also extremely knowledgeable and made the financing and finalizing of the deal extremely easy. Thank you both for doing such a great job! Look forward to working with you in the future!! More
by PeggieJ
Employees Worked With
Joe Tolliver and Tony Vermeer, Modern S Boone
February 16, 2018
Easy buying process! Laurel was very nice to work with! Made the whole process very easy too! The finance person was great too! Happy to keep our business local! Laurel was very nice to work with! Made the whole process very easy too! The finance person was great too! Happy to keep our business local! More
by Nice parents!
Employees Worked With
Laurel and I am sorry but I am not good with names and cannot remember the finance person’s name., Modern S Boone
January 30, 2018
DISHONEST I had been working with Laurel Roberts and Adrian Lewis on purchasing a 2018 Subaru Forester. We negotiated until we came to a price with several ince I had been working with Laurel Roberts and Adrian Lewis on purchasing a 2018 Subaru Forester. We negotiated until we came to a price with several incentives thrown in. I sent 2 emails to Laurel the night before I was to purchase to confirm. She did not respond which was very unprofessional and inconvenient as I had secured school pick up time for my son. Fortunately I emailed the next morning to let her know I was coming over. She returned the email quoting a price that was $2,340 higher than the negotiated price in the email. Obviously it was of no concern to her that I had rearranged my schedule for that day and was going to be making a 4 hour round trip. I spoke with her supervisor Adrian who continuously made excuses and stated I read the price email wrong. I left 2 messages for her supervisor ( general mgr ) Guy Wade on his voicemail to return my call to discuss this matter. He never responded. Please be careful of underhanded dealings and purchase a car elsewhere. It is always your option when you deal with this type of dishonesty to not only review but also to file with the State Attorney General. *** of course you are required to rate or the review will not post so I had to chose one star. If possible I would score in the negative . More
by Screwed over
Employees Worked With
Modern S Boone
January 29, 2018
Time well spent From test drive and negotiating price to finishing the finance process it was well worth my time. Brad Collins was knowledgeable about the car and mad From test drive and negotiating price to finishing the finance process it was well worth my time. Brad Collins was knowledgeable about the car and made sure each step was easy to complete. The staff overall was friendly. This is NOT a dealer interested in ripping anyone off. Would recommend them highly. More
by Tce87
Employees Worked With
Brad Collins , Modern S Boone
January 19, 2018
Stress Free Upon arrival I was greeted and paired with a salesperson, Laurel Roberts. We knew our facts going in to purchase either an Outback or Forrester. Lau Upon arrival I was greeted and paired with a salesperson, Laurel Roberts. We knew our facts going in to purchase either an Outback or Forrester. Laurel showed us her inventory and I test drove a 2018 Forrester. She helped us compare features and I chose the Forrester. They worked with us on pricing and I bought it on the spot. It was a pleasant experience and all the additional staff were pleasant, informative and helpful. I would recommend this dealership to anyone. More
by mountaingirl
Employees Worked With
Laurel Roberts, Jodi and your finance manager Tony, Modern S Boone
January 14, 2018
Pleasent experience, The usual stressful experience was turned into a Pleasent and painless one thanks to Mr. Brad Collins. He took the time and effort to make us comforta The usual stressful experience was turned into a Pleasent and painless one thanks to Mr. Brad Collins. He took the time and effort to make us comfortable, knowledgeable and professional. More
by John L Haapanen
Employees Worked With
Brad Collins
January 07, 2018
Fabulous Subaru dealership They were informative, efficient and attentive to our needs. They worked on giving us the best price for our trade-in and price on the new Forester Su They were informative, efficient and attentive to our needs. They worked on giving us the best price for our trade-in and price on the new Forester Subaru. More
by Lanora Sabetta
Employees Worked With
Aaron Verholek and John Campbell, Modern S Boone
October 27, 2017
Pleasant way to buy a car. Salesman Joe Toliver was the consummate professional. His interaction with us during our visit was a great part of our satisfaction. He had a comm Salesman Joe Toliver was the consummate professional. His interaction with us during our visit was a great part of our satisfaction. He had a commanding knowledge of the product and presented it in a most satisfactory manner. Very pleased overall. More
by Steve
Employees Worked With
Toliver,Joe, Modern S Boone
October 26, 2017
Brad Collins Sales Courteous, patient, knowledgeable, when he doesn’t know something, seeks out answers, helps problem solve credit freeze, explains well, personable. W Courteous, patient, knowledgeable, when he doesn’t know something, seeks out answers, helps problem solve credit freeze, explains well, personable. When Brad approached me asking how he could help, I asked him if I had to repeat myself all over again as to what I wanted, what was offered to me etc. by Adriane in our telephone discussion earlier in the day. It would have helped had the manager filled him in on our telephone discussion and her offer so that my time was not wasted. Then, Brad could have personalized his approach more, revealing good communication between management and staff. Such as, “Adriane told me you were interested in a used vehicle although we don’t have any more 2017s and, possibly a new vehicle, are there any particular features you want or need?” Adriane then did come out and speak briefly, friendly, telling me about. Gray vehicle, which is what I prefer. Then Brad took over very nicely. More
by Cam
Employees Worked With
Tony, Jodi, can’t remember his name but did the final financial pages, —All knowledgeable, friendly, helpful. Glad you have bagels and cream cheese again.
