Modern Subaru of Boone

Released uninsured vehicle Nightmare. We thought we had the best buying experience for our son's new car - Anthony made us feel so well taken care of. Even obtaining NC registra Nightmare. We thought we had the best buying experience for our son's new car - Anthony made us feel so well taken care of. Even obtaining NC registration and license plates. We didn't find out till 2 months later that Modern Subaru of Boone somehow managed to register and plate the vehicle without adding it to the insurance policy we provided them with. Since they registered the car and provided license plates, we never dreamed that our son was driving an uninsured vehicle (he is insured on all our other vehicles on the policy provided to Boone.) Two months later, our son had a major accident and is out $33,000 for the vehicle and will probably be sued by the other drivers. Thank you, Modern Subaru of Boone! And - they won't tell us how they registered an uninsured vehicle and released it from their lot. So NCDMV will have to tell us. More

Outback repair The service was so polite and friendly from the first point of contact to the completion of the repairs. Outstanding staff. You have a customer for l The service was so polite and friendly from the first point of contact to the completion of the repairs. Outstanding staff. You have a customer for life. More

Top of the Line Vehicle and Service Upon entering Subaru's premises, the greeting we received was friendly without any high pressure sales pitches. Geoff asked just the right questions Upon entering Subaru's premises, the greeting we received was friendly without any high pressure sales pitches. Geoff asked just the right questions and directed us to the vehicle that would best fit our lifestyle (2020 Forester). The entire experience was in a relaxed atmosphere (loved the mountain scenery on the back wall) and our new vehicle was "signed, sealed and delivered" in just over a couple of hours. Previous experiences with other dealerships have left us exhausted after a four hour process. Thank you Geoff and Modern Subaru of Boone! More

Cheerfully Modern can make it happen. A cheerful greeting from an obviously experienced dealer set a very good tone for the experience. Quick! & efficient. I've bought cars before & the n A cheerful greeting from an obviously experienced dealer set a very good tone for the experience. Quick! & efficient. I've bought cars before & the negotiations dragged. Not this time! A fine tuned experience. Thanks for technology that worked & G Kelley that can make it happen. Everyone was gracious, friendly, not pushy but helpful. (Ordinarily I avoid the sales group) Geoff Kelley was being helpful in a stressful situation. Service people jumped on our problem. Geoff helped orchestrate our entire experience. More

A Surprise Visit/Purchase Having brought our 2017 Crosstrek in for service, I must say that I was completely surprised when we left with a brand new 2019 model!! How did that h Having brought our 2017 Crosstrek in for service, I must say that I was completely surprised when we left with a brand new 2019 model!! How did that happen, you ask? I guess you could say they made us an offer we couldn't refuse! In addition, everyone was totally friendly, professional and eager to please us! More

Great experience! We were warmly greeted ( while overlooking our late arrival) by Kendall Barry and others. He knowledgeably pointed out the features in the two Brown a We were warmly greeted ( while overlooking our late arrival) by Kendall Barry and others. He knowledgeably pointed out the features in the two Brown and two White Outback Touring models on your lot. He was very helpful in easing us into a driving experience and use of the many features therein. Our buying experience has us feeling like we did receive a good buy on the vehicle and we want to ensure that our friends and neighbors are well aware of your cordiality and competence but also of the better-than-expected value and treatment we received on your sales floor. I may some day try the Toyota Dealership next door when we feel it is time to upgrade our V-8, four-wheel drive Tundra, but could not expect any better treatment as we felt we received and enjoyed when purchasing there yesterday! Kudos to a Dealership that can make the buying experience a joyful one! More

AMAZING Customer Service I cannot begin to rave enough about the AMAZING experience I had at Modern. After an nightmarish attempt to shop at the local dealer, Modern went abo I cannot begin to rave enough about the AMAZING experience I had at Modern. After an nightmarish attempt to shop at the local dealer, Modern went above and beyond to make sure we were satisfied. The entire process and all encounters were highly transparent, clear, and compassionate. Joe Toliver came in ON HIS DAY OFF to process the deal that we had communicated, and Kayla Poole was an absolute gem answering all my (MANY) questions quickly. Every single step of the process with Modern was seamless! Thank you; we will be back! More

Excellent Service - Buying New Subaru We purchased our new, 2019 Subaru Forester Sport from Modern Subaru in Boone, NC on August 2nd. Brad Collins was our sales consultant. Thoughout the We purchased our new, 2019 Subaru Forester Sport from Modern Subaru in Boone, NC on August 2nd. Brad Collins was our sales consultant. Thoughout the purchasing process Brad was exceptional in his help in addressing our questions and concerns. When we plan to purchase our next vehicle we will contact Brad and have him help us through the process, again. Thank you Brad - great job More

very helpful and accommodating Our sales person was Kendell at Boone location. He was extremely accommodating and worked with us in every way with our schedule and finding the exact Our sales person was Kendell at Boone location. He was extremely accommodating and worked with us in every way with our schedule and finding the exact car we were looking for. He made our buying experience pleasurable and fun. More

Quick and easy, everything there felt very comfortable. Great customer service, excellent help with any questions and concerns. Overall environment was very comfortable and made the car buying process a who Great customer service, excellent help with any questions and concerns. Overall environment was very comfortable and made the car buying process a whole lot easier! More