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Modern Subaru of Boone

Boone, NC

4.4
176 Reviews

185 Modern Drive

Boone, NC

28607

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Showing 176 reviews

May 20, 2023

I appreciate the staff, didn't feel pressured, clean and comfortable waiting area. This isn't the closest dealership to my home, but it is the one I prefer! More

by mhuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Modern S Boone
May 24, 2023 -

Modern Subaru of Boone responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Modern Subaru of Boone Team

April 18, 2023

I had a great experience at Modern Subaru of Boone. The people are friendly, knowledgeable and professional. The service was great and get quick. More

by susancb54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lacy Holder, Modern S Boone
Apr 25, 2023 -

Modern Subaru of Boone responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Modern Subaru of Boone Team

March 28, 2023

The dealer helped me find the exact car that I wanted, then delivered it to my door and took time to demonstrate and explain how all the cool new stuff like Apple Car Play worked.. I look forward to my fi More

by r_shope
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman who delivered the car, Modern S Boone
Mar 31, 2023 -

Modern Subaru of Boone responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Modern Subaru of Boone Team

November 28, 2022

A great place to have your car serviced Knowledgeable staff. Like working with Matt Green More

by flyingjranch2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Greene
Dec 01, 2022 -

Modern Subaru of Boone responded

We appreciate your kind words about our service team. Thank you for choosing Modern Subaru of Boone for your vehicle needs. Sincerely, Modern Subaru of Boone Team

June 27, 2022

I was really impressed with the sales lady Carly Mansfield not only did she tell me all about the car but she new all the answers to my questions. I had a great experience with the finance guy I don More

by gfaw9585
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Modern S Boone
Jun 30, 2022 -

Modern Subaru of Boone responded

Thank you for leaving this remarkable feedback! We appreciate your comments and are happy to hear that Carly was able to meet your needs. At Modern Subaru of Boone, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Modern Subaru of Boone Team

May 02, 2022

Superior car service. Superior customer service. Would recommend Modern Subaru to friends as well as family. More

by Lochlass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Modern S Boone
May 05, 2022 -

Modern Subaru of Boone responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, Modern Subaru of Boone Team

February 03, 2022

Truly awful service, did not repair the primary problem and broke more than they fixed. Guess brakes are as optional as actual customer service. If you need ANY work on your Subaru or Toyota, take it somew More

by Dzmills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Modern S Boone
Feb 07, 2022 -

Modern Subaru of Boone responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, Modern Subaru of Boone Team

Feb 08, 2022 -

Dzmills responded

Modern Subaru is well aware of the problems with the recent service and rather than discussing it, threatened legal action including arrest if I attempted to resolve it with Modern Subaru or Subaru of America. Seems that what Modern Subaru has no interest in resolving the service problems it created.

September 23, 2020

Chris Toliver was personable, professional and courteous. I couldn't be more pleased with his service. I felt like a person instead of a customer. Tony Fortune More

by Tony Fortune
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Toliver
Sep 25, 2020 -

Modern Subaru of Boone responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Modern Subaru of Boone Team

July 26, 2020

Bad advertising The vehicle was advertised online at a price and I contacted the dealer to make an appointment. The online contact person called the day of the appoi More

by shpd311
Recommend Dealer
No
Employees Worked With
Modern S Boone
Jul 28, 2020 -

Modern Subaru of Boone responded

We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Modern Subaru of Boone Team

April 05, 2020

friendly and great follow up I went to another Subaru dealer first. I bought not one but two brand new cars from Modern Subaru. Hayden was a great salesperson and was a great comm More

by peteacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayden Honeycott
Apr 13, 2020 -

Modern Subaru of Boone responded

Thank you for the feedback! We are happy to hear about your positive experience at Modern Subaru of Boone, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Modern Subaru of Boone Team

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