Modern Nissan of Winston-Salem

Pathfinder 2013 I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle bec I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle because my previous comment was totaled. I purchased a 2013 pathfinder sv model. The person that sold me the vehicle was very nice they had to get the Pathfinder who bought to Winston from modern Nissan of lake Norman. I was told that the person that was driving that vehicle works for the company. I found a couple of things wrong with the vehicle but since it was snowing the gentleman told me that we can come back at any time to get the issues resolved. I’ve purchase cars there so many times that I just trusted his word. After signing and taking the vehicle home a couple of weeks went by and I began seeing other things wrong with the vehicle. The seal around the back doors would stay in place.. I called the dealership to let them know and I was told we get it we see what we can do about it. When I took the vehicle and I was told to take it to service and service just pushed it back down and said it should be fixed. Still have problems with the seal around the door. My transmission went and I had the vehicle towed into modern Nissan service Dept. Nissan covered it. Receive my call back in a week thank the service department and resume done with my life. Since then it’s been a little over a year and the transmission has gone again. This time I decided to look up the 2013 pathfinder and found out that the year 2013 and 14 had a lot of major issues with they are transmissions.just before the year was up, I went to service to let them know that I had heard a noise, In order to find out what the problem was , they would have to hear a noise. After the year was up modernism inspected my car and found out it was indeed the transmission again . This time I was told that it wouldn’t be covered. I believe that modern Nissan knew the day that they sold his car to me, that it was issues with the vehicle. I have tried numerous times to get in contact with the Fowler’s. I’ve left messages with his secretary . The secretary just calls the service department And nothing gets resolved. My pathfinder uses gas 93 and has been service. The Fowler’s didn’t care about the issue at hand and definitely never called me back. I have went to modern Nissan corporate office off the Strafford. I have left numerous messages again and still no response. I do not recommend anyone ever buy a car from them. The Fowlers only care about making the sale. Had I known that the 2013 Nissan Pathfinder has so many issues, I would’ve never purchased this vehicle. I have purchased five vehicles from Nissan and have never had an issue with my transmission in all the years that I have been driving. I’ve only have driven Nissan cars since I’ve had my license. I have had my license for 28 years. That should show you how loyal I am to Nissan. I honestly will never buy another modern Nissan vehicle. I would rather purchase from someone that cares about their loyal customers. Currently my vehicle still has not been fixed and modern Nissan still hasn’t tried to help resolve this issue. Any of Fowler’s, could’ve made this right and figure out something to get me taken care of. 😌😒 More

Dishonest Avoid at all costs !! Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increas Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increased by $500+ to the 3rd party that I was working with. After purchasing the vehicle I had to make additional repairs which the dealer would not reimburse me for. More

Purchased a pathfinder We recently purchased a Pathfinder from Modern Nissan & it was by far the best car buying experience we've had. Lillie was my first point of contact f We recently purchased a Pathfinder from Modern Nissan & it was by far the best car buying experience we've had. Lillie was my first point of contact from the internet department, she was very understanding & friendly. Melissa the operations manager introduced us to our sales person, Janet. Her actions/personality were far from a sales person. She treated us as people, not a sales opportunity. Jason the manager & Janet worked very hard to come to an agreement that worked for us. We never felt rushed, judged or like just another customer. I highly recommend Janet for any vehicle purchases & the dealership in general. More

58,000 truck with major damage due to transport I bought a new truck .the salesman said had to replace grill when we got to finance told grill replaced due to rock on tranpsot. Now paperwork reads f I bought a new truck .the salesman said had to replace grill when we got to finance told grill replaced due to rock on tranpsot. Now paperwork reads front end damage.per rob Fowler they replace bumper. Ask could I bring truck back to be looked at was told no and recieved a letter saying not to come back to any mordern dealer More

Well done very great business assistance Always get great service from my service adviser Full detail about all mechanical problems.. I am grateful an satisfied. I will recommend highly.. Always get great service from my service adviser Full detail about all mechanical problems.. I am grateful an satisfied. I will recommend highly... Never had any problems since I first started comin.. Thank u so kindly More

Amazing experience They was really helpful with my purchase of a new vehicle and answered every question I had .... Candice was amazing sales person and i would highly r They was really helpful with my purchase of a new vehicle and answered every question I had .... Candice was amazing sales person and i would highly recomend her .... More

Will Never Go Anywhere Else Purchased a used van and had it in their service center 4 times in 7 days. After the check engine light came on, we asked if they would help. They put Purchased a used van and had it in their service center 4 times in 7 days. After the check engine light came on, we asked if they would help. They put us in a comparable van, easy. I'm so happy and thankful. More

Love my 2016 Rouge I absolutely love my 2016 Rouge.All the bells and whistles I wanted plus 3rd row.My salesperson Collins Mcghee was awesome.I definitely will return to I absolutely love my 2016 Rouge.All the bells and whistles I wanted plus 3rd row.My salesperson Collins Mcghee was awesome.I definitely will return to Modern in the future for my cars.Thanks again Collins.God bless More

No Service after the sell Severely disappointed and dissatisfied with 2012 Altima purchase. The clear coat on the hood of the car has cracked and peeled. The Service Manager de Severely disappointed and dissatisfied with 2012 Altima purchase. The clear coat on the hood of the car has cracked and peeled. The Service Manager determined this was the result of a tiny scratch caused by a rock hitting the hood. There are multiple areas of degradation. This vehicle was purchased new and it has been garaged at home and work. This should not be happening on a 5 year old car. This car is not designed to withstand normal driving conditions. I have had all of my service done at this dealership. Obviously they do not value customer loyalty or repeat purchases. A simple good will gesture to take care of obvious factory defect would have made a great story of customer service. The Nissan Complaint department was of no help either. More