Modern Nissan of Winston-Salem

Bait and switch, or honest mistake? I dealt with Modern Nissan over the phone for a couple of weeks on a very specific vehicle (a 4WD Armada). During our first call we haggled on price a I dealt with Modern Nissan over the phone for a couple of weeks on a very specific vehicle (a 4WD Armada). During our first call we haggled on price a bit but the dealer would not move on price because the SUV had only been on the lot for 2 weeks. Understandable. They offered an alternative which was 2WD, and I declined. I clearly stated that I was not interested in a 2WD because I was replacing a 4WD. I needed a 4WD. Fast-forward 2 weeks, and I’d secured a deal with a competitor for a 4WD Armada at a price in my comfort zone. I called Modern Nissan back to see if they wanted to sell their 4WD Armada to me (e.g. reduce their price), or whether I should proceed with my purchase from their competitor (I had a slight preference for their Armada, mainly because of color, otherwise I would not have called). After a few back and forth calls in the same day, I was pleasantly surprised by the sales associate (who seemed unusually sheepish this particular time on the phone) when she gave me a price that was close enough to the competition to get me to switch to their offer and drive over 1.5 hours to get my new car. I had back-to-back meetings scheduled for the rest of the day, so I quickly accepted her offer, told her I'd be there around 7:00 PM, rushed to the bank to get a certified check, and proceeded to my afternoon meetings. I arrived at the dealership at 7:15 PM, excited to see that they'd washed my new SUV and it was ready to go. I was immediately greeted (by a different sales associate), so I had an expectation that I'd be back on the road with my new Armada in under 30 minutes ...until... I realized they'd prepped the 2WD. I told the new salesperson that they prepped the wrong SUV, and that I was there for the 4WD. She went back into the showroom for at least 20 minutes (waiting game), and (long story short) she came out and said I'd need to discuss the price difference between the 2WD and the 4WD with the sales manager. I was livid. I walked into the showroom and demanded that they honor the offer they'd made earlier in the day, but they refused, saying it was an "honest mistake" (hmm, how can this happen? Don’t they deal in cars all day every day, how do they keep it all straight? At this point it was apparent that they’d quoted the MSRP from the lower price vehicle just to get me into their showroom). The manager offered me a price within a few hundred dollars of the price he'd quoted 2 weeks earlier and told me he was willing to "lose money" because of the misunderstanding (lose money, as if). He even showed me a computer screen that showed how much he'd be losing. I told him that I was a Computer Engineer and that my son could write a program like that in 15 minutes, possibly in his sleep (computers don't lie right?). He backed away from the “computer” deception pretty very quickly after that. But I was still at a disadvantage. I had driven over 1.5 hours (look-up: Sunk Cost Fallacy) with family in tow (more sunk cost, I needed another driver) and "new car" on my brain, -and- they had successfully reset the negotiation back their favor. I should have walked out right away, but against my better judgement we haggled at the dealership (again: sunk cost fallacy - it is more powerful than I realized). I ended up paying more than I'd resolved to pay for that specific vehicle the night before - I would not have driven to Winston Salem had they given me this price over the phone...Modern Nissan won. Shames: Shame on me for not getting the offer in writing, complete with VIN number and out-the-door price - I was in a hurry because of my hectic schedule. Cost me a few hundred at least. Shame on Modern Nissan for switching cars on me (or "honest mistake"?). I learned a new trick that car dealers can use...again: cost me a few hundred dollars. I hope this does not happen to you. Shame on Modern Nissan for using a bogus computer program to try to convince naive customers how much they "lose" on each car sale (poor guys, it is amazing they are still in business after selling so many cars at a loss, gosh) Advice: Finally, if you are a savvy negotiator, be aware there are at least 3 levels at Modern Nissan -- If you ask for a manager, you’ll get someone with “manager” in their title, but they have little to no negotiating power. Ask for their manager...I think the title is “Director of Sales” - don’t quote me on that one though. The “manager” was not able to budge from the “almost MSRP” price (I would have walked), but the director was able to shave a little more off. More

Very good, very professional:This is the 2nd vehicle purchased in the last 6 mo, Joe Shaw and the guys were helpful with every step of the process purchased in the last 6 mo, Joe Shaw and the guys were helpful with every step of the process More

After looking at a truck and not getting the price we wanted, we left. That evening, the salesman called and had offered the truck at $5,000 less, and told my dad to come the next day. He said he would h wanted, we left. That evening, the salesman called and had offered the truck at $5,000 less, and told my dad to come the next day. He said he would have it washed and ready to go. My elderly parents rearranged their schedule to drive 45 minutes in the rain, stop at a bank to take out cash, and went to get the truck. Not only did they not honor the $5,000 less, they went UP another $1,000. I am very upset with the entire situation. I’m guessing Nissan thought since they drove that far, they would end up buying it anyway. I did call to speak with a manager. He was very polite, but said “sorry”. I would not take a free car from them now. There’s no need for the company to ask I call for further help. To me, to lie is a terrible flaw. Please DO NOT go to their business! In fact, I will make sure that every time someone mentions needing a new car that I tell them about this incident to beware them if they plan to go there. More

My husband and I returned to Modern Nissan in W-S to purchase another car. In fact we went once again to deal with David Hamilton, salesman. David was so kind and helpful to our family. We appreciate purchase another car. In fact we went once again to deal with David Hamilton, salesman. David was so kind and helpful to our family. We appreciate his fine customer service. Once again we are very pleased. More

Very efficient and courteous staff. Provided all Very efficient and courteous staff. Provided all estimates before service. Coffee and snacks po rovided while waiting for service to be performed. Very efficient and courteous staff. Provided all estimates before service. Coffee and snacks po rovided while waiting for service to be performed. Highly recommended them. More

Great car buying experience! Modern Nissan had more new Frontiers in their inventory than any other local dealership. Really appreciated being able to see all of the different op Modern Nissan had more new Frontiers in their inventory than any other local dealership. Really appreciated being able to see all of the different options and trim levels in the photographs on their website. Salesperson Marina was friendly, personable, attentive, and helpful. She cheerfully answered all of my questions, and if she didn’t know the answer, she quickly obtained the answer for me. She took a personal interest in meeting all of my needs for a new truck, and she went above and beyond to make sure that each need was met. Sales Manager Sam was congenial, polite, and professional. He made me feel as if I was a valued customer, and he seemed truly interested in helping me obtain the vehicle that I wanted at a price that worked for me. Finance Manager Reggie was affable and courteous, while also demonstrating non-stop patience and good humor. Reggie spent an extensive amount of time going over every aspect of the purchasing process with me in order to make sure that I was fully informed and comfortable with “the numbers.” Reggie and other members of the sales and service staff were very receptive to my desire for additional information with regard to the powertrain and extended warranty coverages. Truly appreciate the free “first two maintenance visits” and lifetime state vehicle inspections. Following the manufacturer-recommended service recommendations is something that I take seriously, and I look forward to utilizing Modern Nissan’s service department in order to maintain my truck. More

Pathfinder 2013 I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle bec I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle because my previous comment was totaled. I purchased a 2013 pathfinder sv model. The person that sold me the vehicle was very nice they had to get the Pathfinder who bought to Winston from modern Nissan of lake Norman. I was told that the person that was driving that vehicle works for the company. I found a couple of things wrong with the vehicle but since it was snowing the gentleman told me that we can come back at any time to get the issues resolved. I’ve purchase cars there so many times that I just trusted his word. After signing and taking the vehicle home a couple of weeks went by and I began seeing other things wrong with the vehicle. The seal around the back doors would stay in place.. I called the dealership to let them know and I was told we get it we see what we can do about it. When I took the vehicle and I was told to take it to service and service just pushed it back down and said it should be fixed. Still have problems with the seal around the door. My transmission went and I had the vehicle towed into modern Nissan service Dept. Nissan covered it. Receive my call back in a week thank the service department and resume done with my life. Since then it’s been a little over a year and the transmission has gone again. This time I decided to look up the 2013 pathfinder and found out that the year 2013 and 14 had a lot of major issues with they are transmissions.just before the year was up, I went to service to let them know that I had heard a noise, In order to find out what the problem was , they would have to hear a noise. After the year was up modernism inspected my car and found out it was indeed the transmission again . This time I was told that it wouldn’t be covered. I believe that modern Nissan knew the day that they sold his car to me, that it was issues with the vehicle. I have tried numerous times to get in contact with the Fowler’s. I’ve left messages with his secretary . The secretary just calls the service department And nothing gets resolved. My pathfinder uses gas 93 and has been service. The Fowler’s didn’t care about the issue at hand and definitely never called me back. I have went to modern Nissan corporate office off the Strafford. I have left numerous messages again and still no response. I do not recommend anyone ever buy a car from them. The Fowlers only care about making the sale. Had I known that the 2013 Nissan Pathfinder has so many issues, I would’ve never purchased this vehicle. I have purchased five vehicles from Nissan and have never had an issue with my transmission in all the years that I have been driving. I’ve only have driven Nissan cars since I’ve had my license. I have had my license for 28 years. That should show you how loyal I am to Nissan. I honestly will never buy another modern Nissan vehicle. I would rather purchase from someone that cares about their loyal customers. Currently my vehicle still has not been fixed and modern Nissan still hasn’t tried to help resolve this issue. Any of Fowler’s, could’ve made this right and figure out something to get me taken care of. 😌😒 More

Dishonest Avoid at all costs !! Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increas Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increased by $500+ to the 3rd party that I was working with. After purchasing the vehicle I had to make additional repairs which the dealer would not reimburse me for. More