Modern Nissan of Winston-Salem

After looking at a truck and not getting the price we wanted, we left. That evening, the salesman called and had offered the truck at $5,000 less, and told my dad to come the next day. He said he would h wanted, we left. That evening, the salesman called and had offered the truck at $5,000 less, and told my dad to come the next day. He said he would have it washed and ready to go. My elderly parents rearranged their schedule to drive 45 minutes in the rain, stop at a bank to take out cash, and went to get the truck. Not only did they not honor the $5,000 less, they went UP another $1,000. I am very upset with the entire situation. I’m guessing Nissan thought since they drove that far, they would end up buying it anyway. I did call to speak with a manager. He was very polite, but said “sorry”. I would not take a free car from them now. There’s no need for the company to ask I call for further help. To me, to lie is a terrible flaw. Please DO NOT go to their business! In fact, I will make sure that every time someone mentions needing a new car that I tell them about this incident to beware them if they plan to go there. More

My husband and I returned to Modern Nissan in W-S to purchase another car. In fact we went once again to deal with David Hamilton, salesman. David was so kind and helpful to our family. We appreciate purchase another car. In fact we went once again to deal with David Hamilton, salesman. David was so kind and helpful to our family. We appreciate his fine customer service. Once again we are very pleased. More

Very efficient and courteous staff. Provided all Very efficient and courteous staff. Provided all estimates before service. Coffee and snacks po rovided while waiting for service to be performed. Very efficient and courteous staff. Provided all estimates before service. Coffee and snacks po rovided while waiting for service to be performed. Highly recommended them. More

Great car buying experience! Modern Nissan had more new Frontiers in their inventory than any other local dealership. Really appreciated being able to see all of the different op Modern Nissan had more new Frontiers in their inventory than any other local dealership. Really appreciated being able to see all of the different options and trim levels in the photographs on their website. Salesperson Marina was friendly, personable, attentive, and helpful. She cheerfully answered all of my questions, and if she didn’t know the answer, she quickly obtained the answer for me. She took a personal interest in meeting all of my needs for a new truck, and she went above and beyond to make sure that each need was met. Sales Manager Sam was congenial, polite, and professional. He made me feel as if I was a valued customer, and he seemed truly interested in helping me obtain the vehicle that I wanted at a price that worked for me. Finance Manager Reggie was affable and courteous, while also demonstrating non-stop patience and good humor. Reggie spent an extensive amount of time going over every aspect of the purchasing process with me in order to make sure that I was fully informed and comfortable with “the numbers.” Reggie and other members of the sales and service staff were very receptive to my desire for additional information with regard to the powertrain and extended warranty coverages. Truly appreciate the free “first two maintenance visits” and lifetime state vehicle inspections. Following the manufacturer-recommended service recommendations is something that I take seriously, and I look forward to utilizing Modern Nissan’s service department in order to maintain my truck. More

Pathfinder 2013 I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle bec I was a loyal customer to modern Nissan for many many years. I purchased many Nisan cars from them. I went to Modern Nissan to purchase a vehicle because my previous comment was totaled. I purchased a 2013 pathfinder sv model. The person that sold me the vehicle was very nice they had to get the Pathfinder who bought to Winston from modern Nissan of lake Norman. I was told that the person that was driving that vehicle works for the company. I found a couple of things wrong with the vehicle but since it was snowing the gentleman told me that we can come back at any time to get the issues resolved. I’ve purchase cars there so many times that I just trusted his word. After signing and taking the vehicle home a couple of weeks went by and I began seeing other things wrong with the vehicle. The seal around the back doors would stay in place.. I called the dealership to let them know and I was told we get it we see what we can do about it. When I took the vehicle and I was told to take it to service and service just pushed it back down and said it should be fixed. Still have problems with the seal around the door. My transmission went and I had the vehicle towed into modern Nissan service Dept. Nissan covered it. Receive my call back in a week thank the service department and resume done with my life. Since then it’s been a little over a year and the transmission has gone again. This time I decided to look up the 2013 pathfinder and found out that the year 2013 and 14 had a lot of major issues with they are transmissions.just before the year was up, I went to service to let them know that I had heard a noise, In order to find out what the problem was , they would have to hear a noise. After the year was up modernism inspected my car and found out it was indeed the transmission again . This time I was told that it wouldn’t be covered. I believe that modern Nissan knew the day that they sold his car to me, that it was issues with the vehicle. I have tried numerous times to get in contact with the Fowler’s. I’ve left messages with his secretary . The secretary just calls the service department And nothing gets resolved. My pathfinder uses gas 93 and has been service. The Fowler’s didn’t care about the issue at hand and definitely never called me back. I have went to modern Nissan corporate office off the Strafford. I have left numerous messages again and still no response. I do not recommend anyone ever buy a car from them. The Fowlers only care about making the sale. Had I known that the 2013 Nissan Pathfinder has so many issues, I would’ve never purchased this vehicle. I have purchased five vehicles from Nissan and have never had an issue with my transmission in all the years that I have been driving. I’ve only have driven Nissan cars since I’ve had my license. I have had my license for 28 years. That should show you how loyal I am to Nissan. I honestly will never buy another modern Nissan vehicle. I would rather purchase from someone that cares about their loyal customers. Currently my vehicle still has not been fixed and modern Nissan still hasn’t tried to help resolve this issue. Any of Fowler’s, could’ve made this right and figure out something to get me taken care of. 😌😒 More

Dishonest Avoid at all costs !! Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increas Purchased a vehicle from this dealership through a 3rd party. To begin with, I found out later that the price advertised on their website was increased by $500+ to the 3rd party that I was working with. After purchasing the vehicle I had to make additional repairs which the dealer would not reimburse me for. More

Purchased a pathfinder We recently purchased a Pathfinder from Modern Nissan & it was by far the best car buying experience we've had. Lillie was my first point of contact f We recently purchased a Pathfinder from Modern Nissan & it was by far the best car buying experience we've had. Lillie was my first point of contact from the internet department, she was very understanding & friendly. Melissa the operations manager introduced us to our sales person, Janet. Her actions/personality were far from a sales person. She treated us as people, not a sales opportunity. Jason the manager & Janet worked very hard to come to an agreement that worked for us. We never felt rushed, judged or like just another customer. I highly recommend Janet for any vehicle purchases & the dealership in general. More

58,000 truck with major damage due to transport I bought a new truck .the salesman said had to replace grill when we got to finance told grill replaced due to rock on tranpsot. Now paperwork reads f I bought a new truck .the salesman said had to replace grill when we got to finance told grill replaced due to rock on tranpsot. Now paperwork reads front end damage.per rob Fowler they replace bumper. Ask could I bring truck back to be looked at was told no and recieved a letter saying not to come back to any mordern dealer More