Modern Nissan of Winston-Salem

Not responsive to customer. Poor customer service. GM is a joke. Lazy do nothing management a joke. Lazy do nothing management More

I would advise anyone to never buy a Nissan Kicks. The noise level inside the car from the road is horrible! I can barely hear my radio when driving on the freeway or highways. I bought a 2019 Kicks sever noise level inside the car from the road is horrible! I can barely hear my radio when driving on the freeway or highways. I bought a 2019 Kicks several months ago and I can’t help but think they saw a senior citizen 🧓 (female) coming. Also they might want to tell their service people to not make comments about a phone call until after I hang up. 😡 I wish I could trade cars already! More

We were first time buyers at Modern Infinity. Anna Prasongphime was exceptional from the time she welcomed us to the time we left with our first Infiniti. Everyone that helped us was outstanding. Prasongphime was exceptional from the time she welcomed us to the time we left with our first Infiniti. Everyone that helped us was outstanding. More

We cannot thank you enough for the above and beyond service that you provided for my son! Even distance didn't effect your customer service. Erick was so helpful and got us exactly what we needed! I kn service that you provided for my son! Even distance didn't effect your customer service. Erick was so helpful and got us exactly what we needed! I know people read reviews all the time and if you are reading this and want a great car buying experience look no further than Modern Nissan. Sincerely, Jackie Pauley South Carolina More

Came from Charlotte, a long drive for this old man but well worth the time, I can't thank Maria Rivera enough. I was treated so well by her and Erick Escobar, My buying experience was very pleas well worth the time, I can't thank Maria Rivera enough. I was treated so well by her and Erick Escobar, My buying experience was very pleasant, and I was treated with well respect. I would recommend this dealership to everyone. I thank the entire family there for talking care of my needs and making alot of my headaches go away. More

Brought my car in to have the air bag recall fixed. I was promised my vehicle by that afternoon. I received a call stating it'd be ready around 4pm instead. I went to pick it up at 4:30 and was told that it promised my vehicle by that afternoon. I received a call stating it'd be ready around 4pm instead. I went to pick it up at 4:30 and was told that it wasn't ready and it would be ready later that evening. I said I'd pick it up in the morning. I was assured it'd be ready by that evening but I would be able to pick it up when they opened at 7:30am. Around 9am the following day, I received a text message stating that it wasn't ready and the battery terminal had corrosion on it. They would charge me $95.00 to fix it if they broke it in the process of fixing my recalled air bag. I've never heard of anyone charging that amount of money to replace a battery terminal. I called to explain that I'd be by to get my vehicle, replace the terminal myself, and bring it back to hopefully have the air bag fixed in some kind of timely manner. The service technician wasn't helpful and just gave excuses in an unpleasant tone, instead of trying to help the situation. I'm just at a loss that the customer service is so poor. It's a recall, at a fault of a company, not my own. And for future reference, I had to call 4 times and text once just to get my air bag fixed. The letters they send you in the mail are useless, the recall id# means nothing to get your car fixed. They will only accept the full VIN# when trying to get an appointment. Also, I tried to do an appointment by text, It also doesn't work, I was told to still call at the end of the text conversation. More

BEWARE not honest people!...Don't buy a car from Modern Nissan of Winston Salem @ModernNissan. We negotiated a deal on the phone with salesman, gave all our info including credit card. Told on Friday we we Nissan of Winston Salem @ModernNissan. We negotiated a deal on the phone with salesman, gave all our info including credit card. Told on Friday we were set to get it on Saturday. Receive text this morning as we were getting ready to leave that the GM, Brian, sold the car from under us yesterday. I don't even care about the car at this point...it's the principle. As someone who has been in marketing for 35 years, this is VERY POOR business ethics. More

They tried to get me to get extra unneeded service done. They did not reset my maintenance notification after they changed my oil and filter. They also tried to get me to pay a significant amount of money They did not reset my maintenance notification after they changed my oil and filter. They also tried to get me to pay a significant amount of money for a minimal service procedure that I could perform myself. This only took 15 seconds for me to perform with no tools and I'm not a mechanic. I also had an issue with my tires that I didn't have before I took my vehicle. Hold on tight to your pocketbook if you decide to get service here. I will never return to this service department ever again if I can help it. More

Great Service! Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the tim Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the time to answer all my questions. He was welcoming, professional, and extremely knowledgeable. In the midst of this COVID-19 pandemic, he made me feel safe by reassuring his office, the bathrooms & customer waiting areas had been cleaned/sanitized. I had a 0730 appt on Friday morning. My vehicle was serviced and ready in a timely manner. Mr. Bordner even saved me money by explaining/offering the Sunbit program! I will continue to bring my Nissan to Modern Nissan of Winston Salem for servicing! I will continue to recommend them for sales & service. Thank you Derek Bordner! More

I wanted to thank everyone at Modern Nissan for once again exceeding my expectations. I Love the no Pressure buying Experience. Everyone was very courteous!! again exceeding my expectations. I Love the no Pressure buying Experience. Everyone was very courteous!! More