Modern Nissan of Winston-Salem

We were first time buyers at Modern Infinity. Anna Prasongphime was exceptional from the time she welcomed us to the time we left with our first Infiniti. Everyone that helped us was outstanding. Prasongphime was exceptional from the time she welcomed us to the time we left with our first Infiniti. Everyone that helped us was outstanding. More

We cannot thank you enough for the above and beyond service that you provided for my son! Even distance didn't effect your customer service. Erick was so helpful and got us exactly what we needed! I kn service that you provided for my son! Even distance didn't effect your customer service. Erick was so helpful and got us exactly what we needed! I know people read reviews all the time and if you are reading this and want a great car buying experience look no further than Modern Nissan. Sincerely, Jackie Pauley South Carolina More

Came from Charlotte, a long drive for this old man but well worth the time, I can't thank Maria Rivera enough. I was treated so well by her and Erick Escobar, My buying experience was very pleas well worth the time, I can't thank Maria Rivera enough. I was treated so well by her and Erick Escobar, My buying experience was very pleasant, and I was treated with well respect. I would recommend this dealership to everyone. I thank the entire family there for talking care of my needs and making alot of my headaches go away. More

Brought my car in to have the air bag recall fixed. I was promised my vehicle by that afternoon. I received a call stating it'd be ready around 4pm instead. I went to pick it up at 4:30 and was told that it promised my vehicle by that afternoon. I received a call stating it'd be ready around 4pm instead. I went to pick it up at 4:30 and was told that it wasn't ready and it would be ready later that evening. I said I'd pick it up in the morning. I was assured it'd be ready by that evening but I would be able to pick it up when they opened at 7:30am. Around 9am the following day, I received a text message stating that it wasn't ready and the battery terminal had corrosion on it. They would charge me $95.00 to fix it if they broke it in the process of fixing my recalled air bag. I've never heard of anyone charging that amount of money to replace a battery terminal. I called to explain that I'd be by to get my vehicle, replace the terminal myself, and bring it back to hopefully have the air bag fixed in some kind of timely manner. The service technician wasn't helpful and just gave excuses in an unpleasant tone, instead of trying to help the situation. I'm just at a loss that the customer service is so poor. It's a recall, at a fault of a company, not my own. And for future reference, I had to call 4 times and text once just to get my air bag fixed. The letters they send you in the mail are useless, the recall id# means nothing to get your car fixed. They will only accept the full VIN# when trying to get an appointment. Also, I tried to do an appointment by text, It also doesn't work, I was told to still call at the end of the text conversation. More

BEWARE not honest people!...Don't buy a car from Modern Nissan of Winston Salem @ModernNissan. We negotiated a deal on the phone with salesman, gave all our info including credit card. Told on Friday we we Nissan of Winston Salem @ModernNissan. We negotiated a deal on the phone with salesman, gave all our info including credit card. Told on Friday we were set to get it on Saturday. Receive text this morning as we were getting ready to leave that the GM, Brian, sold the car from under us yesterday. I don't even care about the car at this point...it's the principle. As someone who has been in marketing for 35 years, this is VERY POOR business ethics. More

They tried to get me to get extra unneeded service done. They did not reset my maintenance notification after they changed my oil and filter. They also tried to get me to pay a significant amount of money They did not reset my maintenance notification after they changed my oil and filter. They also tried to get me to pay a significant amount of money for a minimal service procedure that I could perform myself. This only took 15 seconds for me to perform with no tools and I'm not a mechanic. I also had an issue with my tires that I didn't have before I took my vehicle. Hold on tight to your pocketbook if you decide to get service here. I will never return to this service department ever again if I can help it. More

Great Service! Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the tim Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the time to answer all my questions. He was welcoming, professional, and extremely knowledgeable. In the midst of this COVID-19 pandemic, he made me feel safe by reassuring his office, the bathrooms & customer waiting areas had been cleaned/sanitized. I had a 0730 appt on Friday morning. My vehicle was serviced and ready in a timely manner. Mr. Bordner even saved me money by explaining/offering the Sunbit program! I will continue to bring my Nissan to Modern Nissan of Winston Salem for servicing! I will continue to recommend them for sales & service. Thank you Derek Bordner! More

I wanted to thank everyone at Modern Nissan for once again exceeding my expectations. I Love the no Pressure buying Experience. Everyone was very courteous!! again exceeding my expectations. I Love the no Pressure buying Experience. Everyone was very courteous!! More

Bait and switch, or honest mistake? I dealt with Modern Nissan over the phone for a couple of weeks on a very specific vehicle (a 4WD Armada). During our first call we haggled on price a I dealt with Modern Nissan over the phone for a couple of weeks on a very specific vehicle (a 4WD Armada). During our first call we haggled on price a bit but the dealer would not move on price because the SUV had only been on the lot for 2 weeks. Understandable. They offered an alternative which was 2WD, and I declined. I clearly stated that I was not interested in a 2WD because I was replacing a 4WD. I needed a 4WD. Fast-forward 2 weeks, and I’d secured a deal with a competitor for a 4WD Armada at a price in my comfort zone. I called Modern Nissan back to see if they wanted to sell their 4WD Armada to me (e.g. reduce their price), or whether I should proceed with my purchase from their competitor (I had a slight preference for their Armada, mainly because of color, otherwise I would not have called). After a few back and forth calls in the same day, I was pleasantly surprised by the sales associate (who seemed unusually sheepish this particular time on the phone) when she gave me a price that was close enough to the competition to get me to switch to their offer and drive over 1.5 hours to get my new car. I had back-to-back meetings scheduled for the rest of the day, so I quickly accepted her offer, told her I'd be there around 7:00 PM, rushed to the bank to get a certified check, and proceeded to my afternoon meetings. I arrived at the dealership at 7:15 PM, excited to see that they'd washed my new SUV and it was ready to go. I was immediately greeted (by a different sales associate), so I had an expectation that I'd be back on the road with my new Armada in under 30 minutes ...until... I realized they'd prepped the 2WD. I told the new salesperson that they prepped the wrong SUV, and that I was there for the 4WD. She went back into the showroom for at least 20 minutes (waiting game), and (long story short) she came out and said I'd need to discuss the price difference between the 2WD and the 4WD with the sales manager. I was livid. I walked into the showroom and demanded that they honor the offer they'd made earlier in the day, but they refused, saying it was an "honest mistake" (hmm, how can this happen? Don’t they deal in cars all day every day, how do they keep it all straight? At this point it was apparent that they’d quoted the MSRP from the lower price vehicle just to get me into their showroom). The manager offered me a price within a few hundred dollars of the price he'd quoted 2 weeks earlier and told me he was willing to "lose money" because of the misunderstanding (lose money, as if). He even showed me a computer screen that showed how much he'd be losing. I told him that I was a Computer Engineer and that my son could write a program like that in 15 minutes, possibly in his sleep (computers don't lie right?). He backed away from the “computer” deception pretty very quickly after that. But I was still at a disadvantage. I had driven over 1.5 hours (look-up: Sunk Cost Fallacy) with family in tow (more sunk cost, I needed another driver) and "new car" on my brain, -and- they had successfully reset the negotiation back their favor. I should have walked out right away, but against my better judgement we haggled at the dealership (again: sunk cost fallacy - it is more powerful than I realized). I ended up paying more than I'd resolved to pay for that specific vehicle the night before - I would not have driven to Winston Salem had they given me this price over the phone...Modern Nissan won. Shames: Shame on me for not getting the offer in writing, complete with VIN number and out-the-door price - I was in a hurry because of my hectic schedule. Cost me a few hundred at least. Shame on Modern Nissan for switching cars on me (or "honest mistake"?). I learned a new trick that car dealers can use...again: cost me a few hundred dollars. I hope this does not happen to you. Shame on Modern Nissan for using a bogus computer program to try to convince naive customers how much they "lose" on each car sale (poor guys, it is amazing they are still in business after selling so many cars at a loss, gosh) Advice: Finally, if you are a savvy negotiator, be aware there are at least 3 levels at Modern Nissan -- If you ask for a manager, you’ll get someone with “manager” in their title, but they have little to no negotiating power. Ask for their manager...I think the title is “Director of Sales” - don’t quote me on that one though. The “manager” was not able to budge from the “almost MSRP” price (I would have walked), but the director was able to shave a little more off. More

Very good, very professional:This is the 2nd vehicle purchased in the last 6 mo, Joe Shaw and the guys were helpful with every step of the process purchased in the last 6 mo, Joe Shaw and the guys were helpful with every step of the process More