Modern Nissan of Winston-Salem

I’m seriously concerned about my recent service experience at Modern Nissan of Winston-Salem. Our 2020 Nissan Rogue broke down and was towed in on 6/17/25. Frank Calderon quoted $712.95 to replace experience at Modern Nissan of Winston-Salem. Our 2020 Nissan Rogue broke down and was towed in on 6/17/25. Frank Calderon quoted $712.95 to replace a mass airflow sensor, with an inflated part price of $377—significantly higher than Nissan’s official MSRP of $326 (which was on sale for $225). When I questioned this, Frank adjusted the total quote to $637.80, but still tried charging a diagnostic fee he initially said would be waived. Only after I requested did he remove this fee, bringing the final total down to $557.53—saving $155 just by questioning the charges. This isn’t a discount; it’s proof of intentional overcharging. Had I not been vigilant, Modern Nissan would have happily taken advantage of me. Frank even mentioned this issue was common, yet the repair took nearly a full week. This predatory experience ensures I will not return, and I caution others to approach dealings here carefully. UPDATE: Shortly after posting this review, the service manager called to “hear my side,” offering explanations about unclear policies and claiming extra unpaid labor—none of which addressed my concerns or made practical sense to me. He asked how to make it right but offered no solutions, shifting responsibility back to me. Hours later that Thursday afternoon, our check engine light came back on. We returned, providing them a chance to redeem themselves. Instead, they delayed service again not even looking at the car until after 130 Friday, offered no loaner, and poorly communicated timing- told them I’d be nearby at 5, they said it’d be ready Saturday, but at 530 call and say it’s ready. The newly installed sensor was faulty and replaced under warranty—as it should be, not as a favor like they tried to make it sound. This experience reinforced my disappointment and frustration. More

I recently had an extremely disappointing experience with Modern Nissan of Winston-Salem’s service department. My truck was in their care for one week and one day, supposedly waiting on parts. I was assured Modern Nissan of Winston-Salem’s service department. My truck was in their care for one week and one day, supposedly waiting on parts. I was assured multiple times that my vehicle was “next in line” for repairs. However, on the day I picked it up, I was shocked to learn that not a single thing had been done to it. To make matters worse, I was able to take my truck to a highly reputable repair shop that completed the work in just one day—at half the price Modern Nissan quoted me. This proves that the delay and high cost were not justifiable. Unfortunately, this is not the first time I’ve had a negative experience with the Modern Automotive network. Given their lack of transparency, poor communication, and failure to follow through on their commitments, I cannot recommend Modern Nissan of Winston-Salem to anyone. If you're looking for reliable service and fair pricing, I strongly suggest finding another dealership or repair shop that values its customers More

Very Professional Service with Salesman Jimmy Ballew. I did not feel pressured on a sale. I feel comfortable with my purchase and very confidant that I’ve made the right choice. I did not feel pressured on a sale. I feel comfortable with my purchase and very confidant that I’ve made the right choice. More

Great customer service! No complaints. Really enjoyed the experience and new car! Jimmy Ballew was Awesome! No complaints. Really enjoyed the experience and new car! Jimmy Ballew was Awesome! More

Bellevue is one of the best salesman I have ever worked with and I have been buying cars for 40 years. Heis a10 out of 10. with and I have been buying cars for 40 years. Heis a10 out of 10. More

Hands down the best experience I’ve ever had purchasing a vehicle! Thank you Jimmy Ballew and all the sales team for making this purchase seamless. The dealership is very clean and the staff was extremely ni vehicle! Thank you Jimmy Ballew and all the sales team for making this purchase seamless. The dealership is very clean and the staff was extremely nice. I never once felt pressured into buying anything and I respect that. I highly recommend Modern Nissan of Winston Salem to anyone looking for a new or used car. More

We came in and bought a brand new rogue , the salesman Adrian was great. Very knowledgeable, if you decide or think about buy a new car, you should go through this dealer Adrian was great. Very knowledgeable, if you decide or think about buy a new car, you should go through this dealer More

If you’re looking for a new car or looking for your first car come to Modern Nissan of Winston!!! The whole team was amazing but I have to give a special thanks to Ballew for helping me with my 2023 Nissan K car come to Modern Nissan of Winston!!! The whole team was amazing but I have to give a special thanks to Ballew for helping me with my 2023 Nissan Kicks. Great service, great team, and wonderful people! Thanks again to everyone!! More

It was a great experience. Very knowledgeable and very kind. They know what there doing. Very knowledgeable and very kind. They know what there doing. More

I have a 2022 Nissan Rogue and my husband was driving it when the drive shaft broke. Had it towed in. Still under warranty but Frank Calderon said that due to the fact that the tire tread had a variance it when the drive shaft broke. Had it towed in. Still under warranty but Frank Calderon said that due to the fact that the tire tread had a variance it would not be covered and that besides the drive shaft and transfer case the rear coupler may also have sustained damage. We have driven AWD/4WD cars for 30 years. Never had a drive shaft to break. Why pay for a warranty if Nissan won't stand by it. I'm a woman but I'm not that stupid. Who in their right mind would spend $5600 to repair this on a 2 year old car. I even contacted George Sniadoski at their corporate and he was no help. Playing phone tag and constantly talking about a data breach and then phone problems there. That's not my problem , but not having a car because Nissan refuses to honor a warranty is the blatant dishonesty and terrible customer service. Last Nissan I will ever have. More