Modern Nissan of Lake Norman

Modern Nissan of Lake Norman Sales Department knows how to take care of their customers! Thank you for the best experience! to take care of their customers! Thank you for the best experience! More

We purchased this vehicle in February and it has been a disaster with the dealership from day one. First- The button that pushed in that the dealership said was $300 and the would "half the cost" with me, disaster with the dealership from day one. First- The button that pushed in that the dealership said was $300 and the would "half the cost" with me, my neighbor fixed for free in 2 minutes. Had to go in after 30 days because we still had not received our tag, while there I let them know that we were told that when we purchased the vehicle that it had just had an oil change, new brakes, and new rotors. My oil light was already on and my brakes were squeaking. They agreed to give me a free oil change and told me to bring the car in so they could check the brakes. After dropping off for service the service manager called to say nothing was wrong with the brakes, but they would replace them anyway....guess what...brakes no longer squeak. After 60 days I have to return once again, because we STILL have not received our tag. Call them, they tell me to come down for another tag. Drive down to the dealership for the manager to tell me she's not going to give me another tag because THEIR finance manager didn't charge us enough tax when we purchased the vehicle and they would not be getting us a tag until we paid them $1200. My question is, what if we didn't have the extra money??? We paid them, simply because we just wanted our tag. At this point I start asking to talk to the General Manager...of course he's not there...and EVERYTIME I call he was "Out of the country" "Sick" "it was his day off" "he is here, but we are unable to locate him" etc etc etc. It is now August, still have not heard back from the GM. We finally had to go to the tag office ourself because it was now month 4 and still no tag. I understand people get busy, but when you have a customer that has had MULTIPLE problems with your dealership you would think you would find time. I would still like to discuss this $1200 with Jason, if he can ever find time in his busy schedule for a customer. More

Worst service department I have ever seen. This isn't an isolated incident, I took my truck there for a oil change took 2 hours, OK maybe they were behind that day, a while later I take my GT- This isn't an isolated incident, I took my truck there for a oil change took 2 hours, OK maybe they were behind that day, a while later I take my GT-R for an oil change this time it takes 3 hours. Take my wife's Juke another 2 hours mind you I called and made an appointment each time and told them I would be waiting, apparently appointments at Modern Nissan mean something different than the rest of the civilized world. Other service issues have caused me to be without my vehicle for a day. So I finally decided that is simply wasn't worth dealing with Modern Nissan. So I get a flyer in the mail for $29.99 synthetic oil change, I mulled it over for about a week then decided to go ahead and schedule and appointment. I arrive at 12PM, nd as soon as I get out of the car I get the we are running behind, and I told the guy that is why I don't come there anymore, I inform him that I made an appointment and he says well I didn't make your appointment. Huh? well someone that works there obviously did and would it have been any different if he did make the appointment, nah. So he tells me that it is going to take about 1 1/2 hours, OK I guess I have to wait it out, get a text at 12:08PM they will start on my car shortly, 1 1/2 hours later my car is still sitting outside hasn't been touched. So I go to one of the service guys ask him where my keys are and thanks for wasting my time. He apparently must have to deal with angry customers all the time, since he immediately said I would need to talk to the service manager if I had a complaint. So asked where he was, guess what, he wasn't there, how convenient. I got in my car and left with out an oil change or vehicle inspection, well done Modern Nissan for not only wasting my time but now I have to go else where to get simple service completed. I guess I must be crazy for giving them another chance, the definition of insanity is doing the same thing over and over and expecting a different out come. I called and spoke to the assistant service manager and it was another waste of my time. I even bought my last vehicle from this dealer which I will not take there for service More

Worse Nissan Service Department. Had an 8 am appointment for oil and filter change only. I arrived a 7:55, at 9:20 I asked some guy what’s taking so long. He says my car is done and Had an 8 am appointment for oil and filter change only. I arrived a 7:55, at 9:20 I asked some guy what’s taking so long. He says my car is done and Ray is getting my paperwork together. At 9:30 I was finally driving away from the dealership. What a waste of time, one and a half hours for oil change is ridicules More

Just dealt with the rudest and most condescending finance person "Johnny" Just wanted information related to the Dent Protection plan I purchased when I bought my car. I have never been talked to like he ta person "Johnny" Just wanted information related to the Dent Protection plan I purchased when I bought my car. I have never been talked to like he talked to me, I even told him to not to talk to me like I am stupid. Seriously, professionalism has gone by the wayside. They are all nice when you are spending $50,000 but after the fact you are no longer important! More

I regret buying a service agreement from Modern Nissan, Every timeline make an appointment for a simple service like an oil change I have to wait at least 90 minutes for it to be finished. Why bother makin Every timeline make an appointment for a simple service like an oil change I have to wait at least 90 minutes for it to be finished. Why bother making an appointment when I could be finished in 10 minutes at Jiffy Lube. They pressured me to buy the service contract which I regret and will never do again. Find another place to get service on your car. More

Took my car Wednesday over a check engine light due to emissions failure I informed them to do diagnostic and fixe the car. They Called and said that it was two issues .I agreed to the fifteen hundre emissions failure I informed them to do diagnostic and fixe the car. They Called and said that it was two issues .I agreed to the fifteen hundred. They called and said the car was fixed.Not even 24 hours later I'm having to drive it back up there which is not close and have to make arrangements to drop the car. This is a bait and switch dealership. More

I recently purchased a car from this dealership and I couldn’t be happier with the customer service I received. The salesman Dashan Reed was knowledgeable, friendly and went above and beyond to make sure couldn’t be happier with the customer service I received. The salesman Dashan Reed was knowledgeable, friendly and went above and beyond to make sure I found the perfect car for me. He took the time to answer all of my questions and made the entire process smooth and stress-free. I highly recommend this dealership to anyone in the market for a new car! More

Keep your eyes open or you will get screwed…. .they do not honor or care about how many cars you buy or years you are faithful to your commitment. .they do not honor or care about how many cars you buy or years you are faithful to your commitment. More

Wonderful experience buying a used car there. Roy Perez was excellent to work with and got me a fair deal for a dream car! Everyone was so nice and helpful at Modern. It made car shopping a breez Roy Perez was excellent to work with and got me a fair deal for a dream car! Everyone was so nice and helpful at Modern. It made car shopping a breeze! Highly recommend! More