Modern Hyundai of Concord

Great Car-Buying Experience My husband and I had a wonderful experience dealing with Modern Hyundai. Especially after dealing with other car dealerships of other car brands. Af My husband and I had a wonderful experience dealing with Modern Hyundai. Especially after dealing with other car dealerships of other car brands. After the experiences with the other dealerships we were strongly considering either investing our money into the old vehicle we already had to get it running properly, or just going to Carmax where we didn't have to haggle with the prices even if there was no warranty. Modern Hyundai was going to be one of our last attempts to purchase a vehicle for the foreseeable future. Fortunately, I only had to ask ONE time for an out the door price. That was the determining factor in actually coming to test drive the car. When we got there the price of the vehicle was the same price that I was told in my correspondence with the Internet Specialist. There were no unmentioned hidden fees that had not been discussed prior to my visiting the dealership. When I informed the sales manager that I didn't want to attempt to finance through the dealership he said, "No problem", and I didn't feel as though my business was no longer valued. He asked ONE time why I didn't want to finance through Hyundai and I told him I had been through that experience before and because of the sneaky tricks that some dealerships play during that process for my own sanity, I wanted to just use outside financing. He understood and that was that. He didn't try to pressure me or persuade me or make a bunch of unnecessary promises. That made me want to give my business to Modern Hyundai. The sales manager even gave us a partial discount on the dealer fees as an "apology" on behalf of the previous dealerships that we had dealt with and as a sign that Modern Hyundai valued us as a customer. It is small gestures like that that make a difference. I didn't think I would be able to say that I enjoyed a car buying experience but this showed me that not all dealerships live up to their negative reputations. When my husband and I were left alone for a few minutes we even commiserated on how the atmosphere at this dealership was totally different and not as tense from the start. At no point were we pressured by anyone that we interacted with. We only had one issue with this dealership. After the test drive we noticed that there was some scuffing on the bumper of the car. We we were given a few options on how we wanted to handle that. We would either receive a different vehicle with the exact same specs. or the vehicle we test drove would have the bumper replaced. I thought we agreed to get a different vehicle, however we received the vehicle with the scuffed bumper. We didn't have a problem with that, but the bumper was not replaced as agreed upon. It was late in the day when my husband got the car so he didn't notice it until the next day. He called our salesman and they made arrangements to correct the situation, which was done the following week. Other than that we are more than pleased with our experience with Modern Hyundai and so long as they continue to excel in customer service, we will not hesitate to come here when we're ready to go through the car buying process again. I truly hope that customer satisfaction remains a top priority. More

Needs some improvements The service department and sales department need to work on their inspection prior to deliver new vehicles. It is very important for people who purcha The service department and sales department need to work on their inspection prior to deliver new vehicles. It is very important for people who purchase their vehicles away from their local dealership. More

Great service Hands down the best experience we have had purchasing a vehicle. Everyone was very accommodating and friendly. Will definitely be going back there wh Hands down the best experience we have had purchasing a vehicle. Everyone was very accommodating and friendly. Will definitely be going back there when we purchase our next vehicle. More

Modern Hyundai = Great Dealership This is a great dealership to work with. Car buying can be stressful but the whole process was seamless. Everyone there was very nice and showed a per This is a great dealership to work with. Car buying can be stressful but the whole process was seamless. Everyone there was very nice and showed a personal interest in us. Trae was a great salesman to deal with and we will work with him in the future. More

Excellent customer satisfaction I'm a very satisfied customer and would recommend to customers. Very professional, nice and personable people that work here. So happy with my purchas I'm a very satisfied customer and would recommend to customers. Very professional, nice and personable people that work here. So happy with my purchase. Impressed with how clean the show room is as well as the work area of the associates. More

Great car shopping experience I told Tony what I needed and he brought up a nice black Sonata. Gets great gas mileage and it was one of the colors I wanted I told Tony what I needed and he brought up a nice black Sonata. Gets great gas mileage and it was one of the colors I wanted More

Good experience My overall experience with the dealership was good. I did not get my car with a full tank of gas, but was told I could bring it back and they'd fill i My overall experience with the dealership was good. I did not get my car with a full tank of gas, but was told I could bring it back and they'd fill it up. I've gone back twice and both times the guy who sold me the car was not there so I still haven't received my full tank of gas. Kind of leaves a bad taste in my mouth. More

Excellent dealership Great experience at Modern Hyundai. I purchased a new car. I began asking questions online with the internet sales department. Jamie was very helpful, Great experience at Modern Hyundai. I purchased a new car. I began asking questions online with the internet sales department. Jamie was very helpful, I then worked with Gary at the dealership. Jamie was able to share our conversation with Gary so that the buying process was much quicker. More

HyundaiLover Not a bad experience just a few things I would've addressed but it wasn't worth it because the staff was so nice. I'd recommend some one to go here. Not a bad experience just a few things I would've addressed but it wasn't worth it because the staff was so nice. I'd recommend some one to go here. More

Amazing service John was an amazing salesman. I told him the color car I wanted for the exterior and interior, that I wanted a sunroof, and that it HAD to be a 2017 a John was an amazing salesman. I told him the color car I wanted for the exterior and interior, that I wanted a sunroof, and that it HAD to be a 2017 and a sport model. He picked out the perfect car for me with EVERYTHING I asked for. He was super friendly and helped me with all my questions and concerns. He even came back to check on me when they were trying to get my paperwork together (it was a long process). I would highly recommend John to my family and friends. More