Mitchell Volvo of Simsbury

RUN - DON'T WALK TO ANOTHER VOLVO DEALER! Apologies in advance for the lengthiness butI feel compelled to inform and warn everyone about this business. Last year, I found an XC40 online that Apologies in advance for the lengthiness butI feel compelled to inform and warn everyone about this business. Last year, I found an XC40 online that I was interested in. I am a schoolteacher in MA and thought it seemed like a good deal. Boy was I ever wrong! I drove down to CT and decided to go ahead with the purchase of my XC40 on a Friday. At that time, Volvo had an Affinity promotion whereby teachers get 500 off purchase. The way it works is you give your email to the dealership and they submit it to Volvo and then you get a pin number which they apply at time of signing papers. All of this is supposed to happen BEFORE the signing of papers (Remember that it's important later!) So I gave the bumbling sales guy "Dirty and Fast Mike Pendergast" my email address. Turns out he copied it wrong and Volvo never got it. Keep in mind this is a Friday afternoon now and no pin coming from Volvo. I ask him repeatedly are you SURE you got the email right? He tells me yes. Now it"s getting late and still no pin coming. And they know I am not buying this car without the 500 discount I'm entitled to. So fearing the loss of the sale (they don't want me leaving and driving back to MA without doing this deal!) finally Mike P and the shady sales manager Josh Figueroa assure me that I do not need to have the pin right now. It's okay. We can go ahead with the paperwork and I can submit it later to receive my discount and they'll cut me a check soon. Okay, great. I believed them and took them at their word. BIG MISTAKE!!! Turns out that Volvo would not reimburse me because the proper procedures were not followed. Either they were negligent or intentionally deceitful (I believe latter to be true). So... despite having a document with my purchasing paperwork stating "WE OWE YOU $500 when Volvo teacher pin is obtained" they never ponied up the $500. I spoke with Mark Mitchell himself who listened sympathetically to my story and said "Well if you're owed five hundred dollars then you're owed five hundred dollars!" After a few weeks went by without receiving my check I texted him and got back this response: "I was told that because you didn't have the necessary documentation at the time of sale they declined the claim." Wow. Seriously??? This is the owner of the dealership who has the ability to make things right and that's his response? Five hundred dollars is not worth covering for his inept employees and honoring the integrity and good name of his business?!? Now I will go through the process of filing complaints with the CT AG, BBB, etc. because I truly believe that what Mitchel Volvo did was illegal and unethical. Oh and one last thing that speaks to their business character: they even stated that the add-on $1500 for "Simonizing" is because they need this extra money because they can't keep up with the "big dealers" of Hartford. So it's a hidden cost embedded in the final sales price of every car you buy from them. Shady and sketch. That's another thing I am going to bring to corporate Volvo's attention. Bottom line: avoid this place like the plague!!!I More

I had a very bad experience at our local dealer here in Northampton Ma.This dealer mislead me on trade value and would not stand by there word on the price on the car.I was hesitant to go to Ct to buy a xc Northampton Ma.This dealer mislead me on trade value and would not stand by there word on the price on the car.I was hesitant to go to Ct to buy a xc Inscipton but made the call.I talked to Alex and he was very transparent and did everything he promised.We went to look at it and it was everything he said and was the best experience.Josh in financing got us a better rate than Volvo offered and was easy to work with.I spent 35 years in sales before MS forced me to retire and know the system.No nonsense buying with Alex and Josh.I would recommend this crew to anyone.Thankyou for the integrity you instilled in the process.FRANK &Michelle Tetrault More

After sales support from Mitchell Volvo of Simsbury is ZERO. Had a question about our used car warranty after purchasing a used Volvo from Alex Szerbin. Called Alex twice and he said each time he would ZERO. Had a question about our used car warranty after purchasing a used Volvo from Alex Szerbin. Called Alex twice and he said each time he would pass the message onto the business manager Josh Figueroa. I Never received a call back from Josh. Then I called Josh twice within 2 1/2 weeks and still never received any call back from Josh. During the sale I asked Josh for warranty paperwork and he said it would be mailed to me. I was calling 2 1/2 months after the sale only to inquire about getting the warranty paperwork. A simple question and yet there was ZERO response. Don’t expect any customer service after your purchase. More

Wonderful experience. The sales team was able to answer all of my questions and worked around my busy schedule to fit me in. Pricing was fair and transparent. Couldn't be The sales team was able to answer all of my questions and worked around my busy schedule to fit me in. Pricing was fair and transparent. Couldn't be happier. More

Just took delivery of my 4th Volvo from Mitchell's. Great experience all around. Will be back for a 5th! Great experience all around. Will be back for a 5th! More

Avoid dealership, very deceiving in their prices . Their cars may come up below market value but that’s because their prices don’t show a 1500 added cost of a ceramic coating they supposedly put on th Their cars may come up below market value but that’s because their prices don’t show a 1500 added cost of a ceramic coating they supposedly put on their cars . I feel that should be in the price of car advertisement as it’s not an option to the customer . Plus the 2500$ discount if you finance through them , so basically add 4,000$ to their prices and then it’s overpriced and not a fair deal , I found the exact same car , actually it was a better model, with same mileage , just a couple years older , at a different dealership for 13,000$ less !!! Don’t fall for this dealership gimmicks !! More

They will attempt to pick your pockets for xx like $1500 for non-optional glasscoat that isn't in the advertised price. If you then write a letter to Mark Mitchell, he will not answer it and won't have any for non-optional glasscoat that isn't in the advertised price. If you then write a letter to Mark Mitchell, he will not answer it and won't have anyone on his senior management team answer it either (at least that's my experience since September 2023), but he will send you a nice factory mailing stating his appreciation for your loyalty and trust. Be careful here, folks, there's a ripoff waiting for you when you sit down to talk about buying a car from this place. What can you do? Go somewhere else. If you must look here, at least ask for the out-the-door price before you invest any time in the car - I think you will be very dissatisfied with their attempts to lure you in and then slam you with unadvertised upcharges. NOTE: The maximum dealer fee in New York is $175 by law (this is the non-governmental, dealer conveyance or document fee). Do you think it's really cheaper to operate in NY? I think not. Dealer fees in CT are just slush buckets where dealers can push part of the actual price of the car so they can hang a lower number in front of you until you fall in love. With the exception of tax and registration, the dealer fees, document fees, etching fees, non-optional options (glasscoat, etc.) are all fungible with the price of the car, so unscrupulous and dishonest dealers shove more and more into the non-advertised buckets in order to show you a price online that isn't real. Mitchell appears to be leading the pack in this regard - hiding the real cost of the car until you're invested and ready to open your checkbook. In my humble opinion, its a shame that they're attempting to take advantage of people this way and being so dishonest. They will tell you that there is a disclaimer informing you that they will charge you more than the advertised price - though you will not likely notice that while shopping online at aggregating type sites (most of them) - and they think that gives them license to abuse your trust and surprise you with these tactics at the negotiating table. Mr. Mitchell might ask, "so what does this guy want?" To that I would say "How about advertising the real price of the car, such that anyone could walk in and pay that amount, plus tax and registration, and drive the thing home?" Doesn't that sound better than sitting at a table, shocked at the add-ons, and especially the egregious and outrageous glasscoat fee of $1500 that you didn't even want - all after you've invested your time in checking out the car? And then there's the $800 dealer fee (read "slush bucket designed to make you think the price of the car is lower than it really is"). They may also try to hit you VIN etch, which you do not need. If you want these things, go for it (you can find glasscoat service for a few hundred dollar elsewhere), but they don't offer a choice. That's not called an "option" where I come from, and I come from here. I implore you not to fall prey to these slimeball tactics because doing so sets the bar far below the level of honesty we should expect. If you go to Home Depot to by a Dishwasher you saw advertised on sale for $750, the price will be $750. Not $750 plus $200 for the dish rack and another $100 for sales consultation plus $75 for the silverware basket, plus another $125 for the mandatory extended warranty. The price will be $750, plus tax, of course. I would expect that if your $750 dishwasher turned out to be $1,250 in this manner, you would go somewhere else, wouldn't you? I think you would consider the ad that got you there false, wouldn't you? Yeah, me too. Don't let them get away with this! More

Condescending, lack of communication, doesn’t listen to customers, rushed, and overall terrible experience. Didn’t even get to test drive, yet salesman was speeding in the cars in the lot. I don’t think th customers, rushed, and overall terrible experience. Didn’t even get to test drive, yet salesman was speeding in the cars in the lot. I don’t think they care at all about customers they just want you to put tons of money down to get approved and make sure it’s fast! Never again. More

I had the best experience. Seth and the team were incredibly kind and helpful, and I didn’t feel a ton of pressure like at other dealerships. Would absolutely recommend Mitchel Seth and the team were incredibly kind and helpful, and I didn’t feel a ton of pressure like at other dealerships. Would absolutely recommend Mitchell Volvo, and actually have already done so with friends and family. More

Excellent, friendly and always informative while serving my car. Mitchell is a trusted dealership and I have confidence that work is done right the first time. my car. Mitchell is a trusted dealership and I have confidence that work is done right the first time. More