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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
897 Reviews

897 Reviews of Mitchell Hyundai - Service Center

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January 26, 2021

Make sure you get the name of everyone you talk to because I had to call twice for an appointment and my work wasn't completed like agreed upon on the phone when making the appointment. More

by mpisarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Blackman
Jan 29, 2021 -

Mitchell Hyundai responded

Please let us apologize for your experience. We are always trying to increase the quality of communications between our employess and our customers. Our service manager has attempted to contant you via phone on several occasions and has been unsuccessful. Please contact him when posible so that we can make up for our short comings. Thank you 334-308-1670 Mitch Deese

Feb 06, 2021 -

Mitchell Hyundai responded

Thank you for giving us the opportunity to care care of your vehicle. Your business is appreciated and we look forward to serving you in the future. Fred Sneed Gen Mgr

January 23, 2021

They called me a liar. They mishandled my warranty data.They mis sent data and only sent partial data to warranty center.All they tried is to sell another car. T More

by golfwithcoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Steen , Robbie LaVoie, David Norris, Tukker Watson, Monica Blackman
Jan 29, 2021 -

Mitchell Hyundai responded

We are sorry that the Extended Service Company declined the repair on your vehicle. As you are aware we sent documents numerous times as asked for by the ESC. As a dealership we have no control over the decisions of the ESC. We also feel that your case was handled professionally and politely at all times and are unaware of any unprofessional conversations with any of our employees. Please feel free to call and give us more details and we will be more than happy to address them.

January 21, 2021

Excellent communication and service every time I've been been to Mitchell Hyundai. Special thanks to Monica Blackman for going above and beyond regarding some questions I had during my last visit. This is w More

by Collin O'Nowlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Blackman
Jan 22, 2021 -

Mitchell Hyundai responded

We couldn’t be happier that Monica provided you with a great service experience. She is a true asset and we are lucky to have her on the Mitchell Hyundai team. Thank you for choosing Mitchell Hyundai in Enterprise!

January 18, 2021

Scheduling process not organized. Service person not informative as to what needs to be done at the mileage of the car nor informative as to what was done . More

by Csknurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson
Jan 18, 2021 -

Mitchell Hyundai responded

Thank you for your review. We apologize for not providing you the 5 star treatment that you deserve. We do appreciate the feed back so that we can enhance our customer's experience in the future. Our service manager will contact you shortly so that we can make amends for our short comings.

Jan 18, 2021 -

Csknurse responded

No need for contact

January 17, 2021

Very satisfied with the repairs made to my vehicle. I appreciate the friendly, professional staff. Will definitely recommend to all my friends and family members. More

by onealfloyd36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson, Monica Blackman
Jan 18, 2021 -

Mitchell Hyundai responded

Your recommendation means a lot to us. Thank you for choosing Mitchell Hyundai in Enterprise!

January 16, 2021

Awesome Dealership with an excellent service department!! Fast and reliable service with friendly staff members!! Mitch is who handles our car and did a great job keeping us informed:) Highly recommend this More

by maemae1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch in service department
Jan 18, 2021 -

Mitchell Hyundai responded

Thank you for your recommendations. Our team is dedicated to providing you and everyone else who visits Mitchell Hyundai with only the best there is to offer. We look forward to working with you again in the future.

January 14, 2021

I’m new to Alabama and I was very impressed with the dealership. People was nice and the dealership was clean. Thank you Tukker Watson. More

by Debsue24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson
Jan 15, 2021 -

Mitchell Hyundai responded

We couldn’t be happier that Tukker and our service team provided you with a great experience. Thank you for choosing Mitchell Hyundai. We appreciate your business and look forward to serving you again in the future!

January 14, 2021

Awesome thanks customer service is the best Mitch and Tucker and the staff I love coming there to that friendly family environment love the service More

by shaundralane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson, Monica Blackman
Jan 15, 2021 -

Mitchell Hyundai responded

We couldn’t be happier that our service team provided you with a great experience. Thank you for choosing Mitchell Hyundai. We appreciate your business and look forward to serving you again in the future!

January 13, 2021

Mitchell Hyundai is always customer service conscience. They seem to go out of their way to provide a comfortable environment while you’re waiting for service to be completed. Service is performed in a tim More

by VSHERIF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, Tukker Watson
Jan 15, 2021 -

Mitchell Hyundai responded

Thank you so much for sharing your experience with Mitchell Hyundai. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!

January 07, 2021

Excellent service. Timely. Appreciated greatly.No it Excellent service. Timely. Appreciated greatly. No it does not need to be at least 25 words. No it does not need to be at least 25 words. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson
Jan 08, 2021 -

Mitchell Hyundai responded

Thanks for the review, Ray!

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