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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
864 Reviews

864 Reviews of Mitchell Hyundai - Service Center

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April 19, 2021

Great customer service and very polite associates. Everyone I had spoken with on the work to my vehicle helped me out slot when they could even tho it look a little longer than expected but I'm very p More

by Toya C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson, Monica Blackman
Apr 21, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future.

April 16, 2021

Mitch is the best !!!He knows the business and will go beyond the call of duty and he always has a smile and polite to everyone. More

by lgrimes1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Deese
Apr 19, 2021 -

Mitchell Hyundai responded

We couldn’t be happier that Mitch provided you with a great experience. He is a true asset and we are lucky to have him on the Mitchell Hyundai team. Thank you for sharing!

April 15, 2021

I had a issue and they fixed it quickly with no problem. They were very understanding and I would recommend. I will be coming back. More

by Jackson
Customer Service
Recommend Dealer
Yes
Employees Worked With
Monica Blackman
Apr 15, 2021 -

Mitchell Hyundai responded

Thank you four review. We appreciate the business and look forward to being of service in the future. We strive to provide 5 star service to all our customers and would appreciate any insight as to how we can achieve that level of service.

April 14, 2021

Friendly courteous. Easy to get service appointment Only problem was oil change appointment. Was there over 2 and 1/4 hour Was my free oil change great surprise thanks More

by jmhrnma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Blakey Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Blackman
Apr 19, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to share your experience. Our team is dedicated to providing you and everyone else who visits Mitchell Hyundai with only the best there is to offer. I'm glad we were able to make up for our short comings. We appreciate your business and look forward to seeing you again in the future.

April 14, 2021

Had service done on my 2018 Hyundai. I enjoyed the customer service and the waiting area was nice. There were plenty of magazines and a nice television More

by bgrantham07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Blackman
Apr 19, 2021 -

Mitchell Hyundai responded

Thank you so much for sharing your experience with Mitchell Hyundai.

April 13, 2021

I was told that I had to pay $400 and something dollars to get my front and rear pads and rotors put on but when I had to come pick up my car after hours they told me I had to pay $844 Which I was unaware More

by Jackson
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Monica Blackman
Apr 14, 2021 -

Mitchell Hyundai responded

Thank you for your review. We are looking into the issue now and our service manager will be contacting you shortly. Your business is appreciated and we will make every effort to insure your complete satisfaction with the services provided.

April 13, 2021

Took too long and still did not get my car vacuumed. There were two recalls I had to get done which took a long time and the car did not get vacuumed since it took so long More

by bgrantham07
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Blackman
Apr 14, 2021 -

Mitchell Hyundai responded

Thank you for your review. We sincerely apologize for the wait on your vehicle. We are always adjusting our processes to maximize service efficiency and increase overall customer satisfaction. It is our goal to have every client completely satisfied with the services we provide. Our service manager will contact you shortly to insure we accomplish that goal concerning your service.

April 08, 2021

This was my first time coming as I’ve never had a car still under warranty. Tucker was very welcoming and attentive, and service was prompt! More

by Pamela Claire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillion Toole, Tukker Watson
Apr 12, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Tukker was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

April 01, 2021

The service department was very helpful very knowledgeable great feedback and with quick to return calls I look forward to working with them in the future More

by Johnnie.mclean2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tukker Watson, Monica Blackman
Apr 02, 2021 -

Mitchell Hyundai responded

Your recommendation means a lot to us. Thank you for choosing Mitchell Hyundai in Enterprise! We wish you many happy miles in your new vehicle and look forward to serving you for many years to come!

March 26, 2021

Service employees were friendly and did a great job but unfortunately my problem was not resolved. The odor in my vehicle is still there even with new headrest being installed. More

by gofortha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tukker Watson, Monica Blackman
May 06, 2021 -

Mitchell Hyundai responded

Thank you for the candid feedback on your experience with us. I sincerely apologize the issue was not resolved. Feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them, and see how we can prevent this from happening in the future.

May 06, 2021 -

gofortha responded

My response has nothing to do with anyone but Hyundai. We are currently working on resolving the issue.

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