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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
864 Reviews

864 Reviews of Mitchell Hyundai - Service Center

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October 21, 2021

Can always count on them to do a quality job for a good price. Thank you Ryan, Mitch and Jim for keeping my cars and Trucks running. More

by JOELBELLOWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM. , Ryan Young, Mitch Deese
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Oct 26, 2021 -

Mitchell Hyundai responded

Thank you for your review and your business. Always glad to hear from our customers. We appreciate the opportunity to be of service and look forward to serving you in the future.

October 19, 2021

Friendly service just wait time is terrible. Arrived 30min early for appointment and it still took over 2.5hrs for service not repair. More

by firstsgtwife2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Report | Print
Oct 26, 2021 -

Mitchell Hyundai responded

Thank you for your review and your business. We are constantly trying to improve wait times. One way would be to schedule less appointments during the day and not except any walk ins or emergencies. The current labor force is a problem everywhere and we are hiring as many qualified technicians as we can find. We certainly hope to be able to reduce wait time in the future. Thank you again

October 16, 2021

Great service. Friendly people always willing to answer questions and explain work on vehicle. Given a choice, would not take my car anywhere else! More

by skelly8095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Keen
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Oct 19, 2021 -

Mitchell Hyundai responded

Thank you so much for sharing your experience with Mitchell Hyundai. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate your business and look forward to serving you again in the future!

October 06, 2021

The service person I dealt with was not super friendly. Also, my appointment was at 9AM and did not leave until almost 1PM. More

by brittany.michelle2547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Schnieder
Report | Print
Oct 11, 2021 -

Mitchell Hyundai responded

Thank you for your review. Please let us apologize for your extended period in service. Our service manager will be investigating your visit to see how we could have done things differently. We are striving to continue to give every client 5 star service. Today's climate does make this task more daunting. Your input helps us fine tune our process. Thank you for your assistance.

October 06, 2021

Very helpful in solving the problem with my vehicle. The service depart was very knowledgeable and it was very easy to work with them. More

by dbedsole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese, John Keen
Report | Print
Oct 07, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

October 06, 2021

Service was great. My only complaint is I was told when I bought my new car from From dealership it would be washed and vacuumed every service and it was not More

by Sarahspeigner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese, John Keen
Report | Print
Oct 11, 2021 -

Mitchell Hyundai responded

We are so sorry that your wash was not performed as promised. We are not sure where the breakdown in our system happened but our service manager will look into it and be back with you shortly to make up for our shortcomings. Thank you for your business and we look forward to serving you in the future.

October 04, 2021

Mitch, the service manager. is rude and condescending and needs to learn better customer service. He was not helpful at all. More

by gale.renteria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Young, Mitch Deese
Report | Print
Oct 11, 2021 -

Mitchell Hyundai responded

Thank you for your review and your business. Our goal is for every customer to feel welcome. Our service manager will be contacting you shortly to make a formal apology for any shortcomings during your visit.

October 01, 2021

Everyone was professional and respectful. I was there 1 1/2 hours for my first maintenance service. I especially appreciated the car wash. I live on a dirt road and a white car doesn’t stay clean for long. More

by adamillerharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Report | Print
Oct 01, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

September 30, 2021

The people are always really nice and easy to communicate with. On the other hand my car went in for a paint job and I got it back and it’s still not fixed completely. Still has spots that were not fixed. More

by shelbylynn239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Deese
Report | Print
Sep 30, 2021 -

Mitchell Hyundai responded

Thank you for your survey. We apologize for work not being completed in a satisfactory manner. Our service manager will be in contact shortly to fix the issue.

September 29, 2021

Best dealership I have ever dealt with. Service department is reliable and friendly. I could not have gotten better service anywhere. Thank you Dr. Hyundai. More

by lesmith69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Norris, Ryan Young, Mitch Deese, John Keen
Report | Print
Sep 29, 2021 -

Mitchell Hyundai responded

Thank you so much for sharing your experience with Mitchell Hyundai. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate your business and look forward to serving you again in the future!

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