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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
850 Reviews

850 Reviews of Mitchell Hyundai - Service Center

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September 11, 2024

Dean was great ! Got me in and out quick and let me know all the details and updates ! More

by SAVANNAHODOM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Fisher
Sep 16, 2024 -

Mitchell Hyundai responded

Glad you had great experience.

September 04, 2024

Very professional and sincerely friendly. Kept me informed all through the process. Very helpful in answering all my questions. More

by PETRUSHAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Fisher
Sep 04, 2024 -

Mitchell Hyundai responded

Thank you for the great review on us here at Mitchell Hyundai! Look forward to your next visit! Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

September 03, 2024

We have purchased several vehicles in the past and have always dealt with Danny Lane as our sales rep. because of his outstanding professionalism, always very courteous and helpful. More

by RBARNES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Fisher
Sep 03, 2024 -

Mitchell Hyundai responded

Thank you for your continued business and your review. We look forward to serving you in the future.

September 02, 2024

Excellent service excellent service excellent service good great customer service good g old you you More

by DUSTER28.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Fisher
Sep 03, 2024 -

Mitchell Hyundai responded

Thank you for your review. We appreciate the opportunity.

August 31, 2024

Service has been fine, however when you go to pick up your vehicle, the bomb is dropped that they charge 3% service fee for using a card. No warning up front. Simply treated like a dummy for not being ab More

by GRCRUZ2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Fisher
Sep 03, 2024 -

Mitchell Hyundai responded

Good Morning, I apologize for you not being informed up front of the related charge. We do try to inform all of our guest about card reader, but unfortunately some do fall between the cracks even with as hard as we try to inform people. I apologize for the inconvenience this may have caused.

August 31, 2024

So i Took my car up there for something simple which was a door stopper (because my car was saying a door was open when i was driving which it wasn’t )they told me everything was perfect ..I paid $3 and som More

by BRANCH.BREONA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Bock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Mitchell Hyundai responded

Good Morning! Thank you for the review on us here at Mitchell Hyundai. We are competitive on our parts, labor, and diagnostics fees that we do charge. However, I do apologize for not being fixed before you left. The tech was confident that the stopper fixed the issue as well as your step-dad. We were wrong unfortunately as sometimes diagnostics are more complex. We did get the vehicle right back in the shop and repaired at no extra charge. Car door needed adjusting/shim added to latch due to the damage in the door jamb. Glad we were able to fix without body shop assistance. If you have any more issues with the door ajar light please reach out to me. Thank you for your business here at Mitchell Hyundai Mitch Deese Service Manager 334-308-1670 mdeese@mitchellauto.com

August 30, 2024

Mitch, the service manager, went out of his way to fix a transmission issue with our 2024 Santa Fe. We came in to get a condensation leak into the vehicle fixed. He informed us that the vehicle was showing More

by WOMBAT63WN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Deese, Amber Fisher
Sep 03, 2024 -

Mitchell Hyundai responded

Thank you for the great review on Mitchell Hyundai! Glad we got everything fixed. I will have a talk with Dean as this is out of his character. Thank you for bringing to my attention. If you have any issues please feel free to let me know. Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

August 26, 2024

Nice and happy place. Did a great job on car. Best wash I ever received More

by CCRANCH65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Fisher
Aug 26, 2024 -

Mitchell Hyundai responded

Thank you for your service business and your review. Come back soon.

Aug 26, 2024 -

Mitchell Hyundai responded

Thank you so much for the great review on us here at Mitchell Hyundai. I will pass this on to our car wash! Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

August 23, 2024

Every time I’ve taken my SUV there they tell me there’s nothing wrong. I got in that car and drove 5 miles and that thing jerk at least 20 times. This is it I’ll never buy another one. I gave yall a sec More

by DIXONS1985
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Bock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Mitchell Hyundai responded

Thank you for taking the time to review us here at Mitchell Hyundai. I hate to hear this is still happening after your visit. We strive for happy customers and fixed vehicles. We need to take another look at this and test drive with you in the vehicle to see if we can duplicate it. Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

Aug 26, 2024 -

Mitchell Hyundai responded

Glad we got to ride with your husband this morning. We rode with him for further than 5 miles but we did not feel what he was talking about. We have him on the rental list and should have a vehicle in a couple days to drive while we have your vehicle. We will monitor live data when he can leave it longer with us and drive it several times throughout the day to see if we can duplicate. Thank you for being understanding during this process. Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

August 22, 2024

Scheduling the appointment was easy and set right away. The employees were polite and provided prompt, efficient service. More

by DSMITH920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Fisher
Aug 22, 2024 -

Mitchell Hyundai responded

Thank you for your business and your review. Come back soon.

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