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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
866 Reviews

866 Reviews of Mitchell Hyundai - Service Center

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April 15, 2022

Thomas, my salesman is excellent! He has made it known he is still available for me. Service dept was excellent. I have only purchased GM but my experience with Mitchell Hyandi m More

by beckywilliams35954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Ryan Young
Apr 15, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

April 15, 2022

The dealership fixed part of an issue with my car that was wrong before I purchased it. My warranty had just ran out but in good faith they fixed it because it was an issue that was wrong with the car bef More

by s.h.mcneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Sneed, Mitch Deese
Apr 15, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

April 13, 2022

I have had my Tuscon since 2014, and the service has always been good. It has been more difficult to get scheduled but once there everything is great. More

by GMYERS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Apr 14, 2022 -

Mitchell Hyundai responded

Thank you for your service and your review. We are working hard to improve wait times. We look forward to serving you in the future.

April 12, 2022

The dealership is clean and the people are polite. But the service dept needs to move a little faster and wash rack. Had an app for a basic service and it took about 2 hrs to complete. More

by darrylperron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Bock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Mitchell Hyundai responded

We apologize for the wait time. Like many industries we are experiencing more work and less workers. We are tweaking procedures to shorten the wait and hope that we will be able to hire extra techs soon.

May 23, 2022 -

darrylperron responded

Follow up, I went Roadmart in Troy, Al because my left front tire keeps on losing air pressure. Come to find out both front tires were starting to separate due to lack of rotation is what I was told. I have taken my sonata since day 1 to the dealership for servicing so that everything will be documented by the dealer and be there in the system for records. I have been charged for tire rotation at this location a bunch of times which obviously never happened and now I am out 300 dollars for 2 new tires.

May 23, 2022 -

Mitchell Hyundai responded

Thank you for the review. Our service manager will be with you shortly.

April 12, 2022

I like that I got several reminders about my upcoming service. The waiting room was comfortable, and there was a play area for childen. Then when my daughter had a sneeze attack and not came flying out o More

by Lea Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young, Mitch Deese
Apr 14, 2022 -

Mitchell Hyundai responded

Thank you for the opportunity to be of service. We look forward to serving you in the future.

April 07, 2022

Everything was excellent. Very happy with every aspect of the service. Advisor was excellent and work was done efficiently and correctly. Thanks for all the assistance. More

by Sonny9537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young, Mitch Deese
Apr 12, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

April 07, 2022

I was told I would get my car back as soon as it was done...10:34 it was done and I made payment over phone told them I needed vehicle back by 130 had something I needed to do....didn't get car back til More

by dawn3ro
Recommend Dealer
No
Employees Worked With
I don't know who was handled this
Apr 15, 2022 -

Mitchell Hyundai responded

We are sorry about the delay. Our sevice manager will contact you shortly to make up for our shortcomings.

April 06, 2022

I've been getting my car serviced since December by Mitchell Hyundai. A part was damaged in the process. I was supposed be getting that part replaced. Now we are in the first week in April and I'm s More

by STEEL_CURTIN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Apr 15, 2022 -

Mitchell Hyundai responded

Our parts manager will be contacting you shortly. We are sorry for the delay in getting your part.

Apr 15, 2022 -

Mitchell Hyundai responded

Our parts department has tried to contact you as we did finally recieve the part. sorry for the delay.

March 31, 2022

The services was great and the employees were very respectful and answered all my questions More

by Fchageza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young, Mitch Deese
Apr 04, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

March 29, 2022

Very friendly staff dean went above and beyond to make sure I was in and out on my busy Friday so I could get back on the road! Great asset to the Hyundai team! I will continue to use this service departm More

by Asmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Mitchell Hyundai responded

Hearing that you had a five-star experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Mitchell Hyundai in Enterprise! We wish you many happy miles in your vehicle and look forward to serving you for many years to come!

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