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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
867 Reviews

867 Reviews of Mitchell Hyundai - Service Center

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June 17, 2022

It's always a pleasure going to the Hyundai in Enterprise cause they are always so awesome More

by angelapina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 17, 2022

Not pleased with the amount of time it took to replace a windshield (2 days) I was not contacted once it was done either. I showed up to check on why it was taking 2 days and was then informed “oh it’s done More

by WILKSROSELYNNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Mitchell Hyundai responded

Thank you for your business and your review. We apologize for the wait and are doing our best to inform customers when their vehicle is ready. We are more than happy to detail your vehicle to make up for our misgivings.

June 17, 2022

I have a 2020 elantra. Headlight already blown. Saying that's normal and nothing is wrong with the car. No ain't no way a car barely 2 years old already needing a headlight More

by davidw3665
Customer Service
Recommend Dealer
No
Employees Worked With
Did not give name
Jun 17, 2022 -

Mitchell Hyundai responded

Good evening, I am trying to take a look into this situation. I want to make sure valid information was provided. I am having a difficult time trying to locate you in the system. Can you email me at mdeese@mitchellauto.com with further details so I can research this (first and last name, phone number, or last 8 of your VIN number). I apologize for any inconvenience. Headlamp bulb coverage is 3 years or 36,000 mile whichever comes first and all other bulbs on vehicle come with a 1 year or 12,000 mile warranty whichever comes first. Mitch Deese Service Manager Mdeese@mitchellauto.com

June 15, 2022

Always freindly staff and great service. I'm on my 10th year of using this Service Department. More

by DES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Deese
Jun 15, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 15, 2022

This facility is great each staff member is kind and very helpful. You are greeted with a smile and treated with respect. You feel like they actually want to help you and care for your vehicle. More

by KADYSANTIAGO2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Jun 15, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 15, 2022

Had my car for 5 months and still not fixed! Poor communication - had to call several times to talk to someone who had any info . Very frustrating. Had my car shipped to another dealership. More

by kmq153
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan Young, Mitch Deese
Jun 15, 2022 -

Mitchell Hyundai responded

Thank you for the review on here at Mitchell Hyundai. We are always glad to hear feedback from customers. I apologize we did not fix the car. We worked with Hyundai Technical Assistance and the Field Engineers on this vehicle. Sending them data requested for them to analyze, and even they had a difficult time analyzing the data and giving us the next required steps to repair the car. As we talked on the phone, we have never run into another with this issue after all the items we replaced under warranty. An engineer was scheduled to come to assist on the diagnostics on the car, but the car was moved at your request. Hopefully the Dealer in Virginia with the help from the engineers can get to the bottom of the issue. Once again, I apologize for any inconvenience. Mitch Deese Service Manager

June 15, 2022

I bought a Car on Saturday and on Sunday the oil change maintenance came up on the screen I called the dealership on Tuesday on my way there to get the oil changed and I didn’t have an availability until T More

by kennyar512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 16, 2022 -

Mitchell Hyundai responded

Good morning, I am investigating this issue not to see how we dropped the ball on this. I apologize for any inconvenience this may have caused. Mitch Deese Service Manager

June 14, 2022

Been doing oil consumption test since November of 2021. Can never get a straight answer on how many test has to be done. Was told after the cylinder soak was done they would check again after a 1000 miles More

by braswell5997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Bock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young, Mitch Deese
Jun 14, 2022 -

Mitchell Hyundai responded

Thank you for the review on us here at Mitchell Hyundai. Unfortunately, oil consumption issues are a drawn-out process that the manufacture makes us do. We have no control over the process or length of the process. I apologize that you were misled with beginning information that we provided you. Once the drive cycle is done after the cylinder soak, we will contact corporate to see what they are going to do. Oil consumption is not currently under any recalls at this time. Time may change that as well. Please let us know if you want do continue to do the consumption test procedures. I apologize for any misleading or incorrect information you may have received from us in the past. Mitch Deese Service Manager

Jun 14, 2022 -

braswell5997 responded

Will continue to do the test. Thanks

June 14, 2022

Good service, but I still do not believe the split in my tire was my fault More

by jstacey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, Jim, ?, Mitch Deese
Jun 28, 2022 -

Mitchell Hyundai responded

Thanks for the service and the review. If you believe the split to be a defect in the tire we might need to contact the manufacturer. They would be the warrantor.

June 10, 2022

I was not given an estimate. The 60,000 mile service took 3 1/2 hours. The mechanic took time twice to talk on his cell phone. He was also gone for several periods of time. The More

by chuckhaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea of the names of those I worked with. The mechanic was an African American. The service manager was the largest man.
Jun 10, 2022 -

Mitchell Hyundai responded

Good Evening, Thank you for the feedback on us at Mitchell Hyundai. I am investigating this now. Thank you for bringing this to our attention. Mitch Deese Service Manager

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