Mitchell Hyundai - Service Center

Very pleased with the service and staff. I will be back for sure. Will have all my maintenance done tjere. I will be back for sure. Will have all my maintenance done tjere. More

Everyone is always friendly and my service is always a simple process with recommendations explained. simple process with recommendations explained. More

I recently brought my 2019 Hyundai Sonata to Mitchell Hyundai for an inspection due to an oil leak. From the moment I walked in, I encountered Mitch, the service representative, who seemed to have an att Hyundai for an inspection due to an oil leak. From the moment I walked in, I encountered Mitch, the service representative, who seemed to have an attitude problem from the get-go. As I explained that I had spoken with HMA about the issue, Mitch became defensive, dismissing their input as that of a "third-party company" and implying they were incompetent. His know-it-all demeanor was off-putting and unprofessional. To make matters worse, I later learned that a family member had a similar encounter with Mitch when they required service. It's concerning that this behavior seems to be consistent. As a business owner myself, I understand the importance of treating customers with respect and professionalism, qualities that were sorely lacking in this interaction. Additionally, Mitchell Hyundai failed to address the oil leak adequately. They claimed it wasn't covered under warranty, attributing it to a common issue with the same model vehicles. However, if multiple customers are experiencing similar problems, shouldn't this be a cause for concern regarding the vehicle's design or manufacturing? Overall, my experience at Mitchell Hyundai was disappointing. I would caution anyone seeking vehicle services to explore other options. Dealing with a dismissive and cocky attitude from staff is not only frustrating but also reflects poorly on the establishment as a whole. More

They located the car rack part , processed the paperwork fast, and the part was put on immediately. We were in and out of the facility within 30 minutes. Good job ladies. The two mechanics were pleasant. fast, and the part was put on immediately. We were in and out of the facility within 30 minutes. Good job ladies. The two mechanics were pleasant. More

Fast, efficient service. Natalie accommodated us immediately in response to our concerns. We obtained quick appointment and on our way. Thanks Natalie accommodated us immediately in response to our concerns. We obtained quick appointment and on our way. Thanks More

Very pleased with the service we received from Mitchell. Very easy to get an appointment Very easy to get an appointment More

We are happy so far so good We were very pleased to have Mitchell taking care of our new Santa Fe Mitchell taking care of our new Santa Fe More

The service department was great. They greeted me when I arrived and gave me all the information I needed for my visit. They greeted me when I arrived and gave me all the information I needed for my visit. More

Very professional and friendly. The staff were very interested in the paint that departed from my car. A number of staff came out to look at it. Hopefully, this will be the only occ The staff were very interested in the paint that departed from my car. A number of staff came out to look at it. Hopefully, this will be the only occurrence of paint failure. More

Great customer service, love that they text you updates. Friendly service, easy to make appointments not are not far out Friendly service, easy to make appointments not are not far out More