Mitchell Hyundai

When I asked if my car could be reviewed to determine what all was wrong with it, I was presented with the option of a UVI. I was under the impression that the 27 pt inspection of my vehicle would tell m what all was wrong with it, I was presented with the option of a UVI. I was under the impression that the 27 pt inspection of my vehicle would tell me what all was wrong with the car. So, I scheduled the appointment and thought I would get my laundry list of repairs. Yet I paid/wasted $295 for two tows and a UVI just to be told what I already knew. Best part is, things that I know are wrong with the vehicle weren’t even reported on that list. I am going to get my repairs done elsewhere due to cost, but I will likely only be back once when the fix for my current recall is finally available in April. More

Excellent work! Nice people! Need to bring cash next time, so don't get charged fee for using debt card. Nice people! Need to bring cash next time, so don't get charged fee for using debt card. More

This was my first purchase from Mitchell Hyundai. Durward Jackson was awesome. He made my first experience buying from Mitchell Hyundai a very pleasant one. The staff there was definitely top notch. Durward Jackson was awesome. He made my first experience buying from Mitchell Hyundai a very pleasant one. The staff there was definitely top notch. I definitely will buy again from Mitchell Hyundai when I am back in the market for a vehicle. More

Dean was in charge of overseeing repairs on my Elantra. Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell went above and beyond and secured me a rental car to cover my family when we needed a car. Thanks again, Dean! More

Took my vehicle in for an issue with the knock sensor issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks late issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks later we were on vacation and started experiencing the same issues, we took the car to the closest dealership in hopes that it was a quick fix like it seemed to be back home. This proved to be a mistake, this other dealership for some reason gave us some incorrect information and caused a xxxxstorm of drama between me and Mitchell. We got the car home and then discussed with Mitch at Mitchell the issue and were informed that Hyundai requires the knock sensor problem to be troubleshooted in three steps beginning with the easiest of updating the software for the knock sensor, then in the event that does not resolve the issue to move to the next step of replacing the sensor, the on to further steps if necessary. This makes sense, and I regret that the second dealership decided to not inform me of this as I’m sure that they are given the same direction from Hyundai. The only thing that I think would have helped to have prevented the drama from the start is looking back I would have appreciated this tiered step process to have been shared with us back at Mitchell when we picked the car up after the software update. Dean absolutely did say that sometimes after the update they see the issue reoccurs but if so just bring it back in and we’ll fix it. This left me feeling it was an easy plug and play type of fix. If the process had been explained in full detail I feel I would have had more accurate expectations and not been so caught of guard at the second dealership. We’d actually not have chosen to take that vehicle out of state until we were confident the issue was resolved. Regardless, Mitch Deese was beyond helpful and responsive to our issues and Dean Brock was a good tech. I will continue to work with both of these gentlemen. I appreciate how quickly and honestly Mitchell handled this issue. Truly a testament to their customer service. More

Really nice people that works there. This makes our second car we have bought here good and friendly people. This makes our second car we have bought here good and friendly people. More

Came in for one problem. Didn’t get it fixed just a bigger problem. Not recommended. They messed my truck up worse. Didn’t get it fixed just a bigger problem. Not recommended. They messed my truck up worse. More

This dealer was quick and thorough, we were out in no time. Definitely would recommend. time. Definitely would recommend. More

All the staff at Mitchell Hyundai from service team to sales and finance are easy to work with and very friendly and helpful. sales and finance are easy to work with and very friendly and helpful. More

Very pleased with the service and staff. I will be back for sure. Will have all my maintenance done tjere. I will be back for sure. Will have all my maintenance done tjere. More