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Mitchell Chrysler Dodge Jeep Ram - Service Center

Enterprise, AL

4.5
764 Reviews

764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center

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February 14, 2024

Very organized. Makes customer feel appreciated. Outstanding service and work from the service department employees. More

by whets5354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica McGuffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Stewart
Feb 19, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful feedback! We're delighted to hear that you found our service department organized and our team appreciative. Providing outstanding service is our top priority, and we're thrilled that we could meet your expectations. We truly value your support!

February 14, 2024

I enjoy the attention given to their customers. They are all friendly and helpful. I liked the texted updates on the progress of servicing our vehicle. More

by slreyes615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Stewart
Feb 19, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

We're grateful for your positive feedback! It's wonderful to hear that you appreciated the attention and friendliness of our team. We strive to keep our customers informed and satisfied throughout the service process. Thank you for choosing us, and we look forward to serving you again!

February 11, 2024

When I dropped my car off, I told the dealership about the error message and that I had already tried to fix it on my own. After my car had been there for 5 hours, I recieved a call saying that they tried More

by emmamrod10
Recommend Dealer
Yes
Employees Worked With
Roy Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Daniels
Feb 12, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Emma, Thank you for sharing your experience with us, and for choosing our dealership for your automotive needs. We're sorry to hear about the inconvenience you faced regarding the error message on your car. We sincerely apologize for not being able to resolve the issue within the timeframe you had available. Your feedback is important to us, and we'll take it into consideration as we strive to improve our services. We're glad to hear that you appreciated the tire rotation service. If there's anything else we can do to assist you in the future or if you'd like to discuss your experience further, please don't hesitate to reach out. Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.

February 11, 2024

I love the dealership! It just seems to take the service department so long to do repairs (even the minor ones). More

by 1967nonna
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Feb 12, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Nonna, Thank you for your loyalty to our dealership, and for sharing your feedback with us. We're glad to hear that you love our dealership, but we're sorry to learn about your experience with the service department. We apologize for any inconvenience caused by the extended wait times for repairs, even for minor issues. Your feedback is valuable to us, and we'll use it to improve our service processes and efficiency. We appreciate your patience and understanding. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out. We're committed to providing you with the best possible experience during your visits. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

February 10, 2024

Professional but way expensive. I'll be back for the tune-up. But had to find another garage for the majority of the work. More

by 1978wolves
Recommend Dealer
Yes
Employees Worked With
Roy Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Daniels
February 10, 2024

Very friendly people Great new place and waiting area with snacks Heather has served me for quite awhile More

by johnsonhillklc
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Feb 12, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and for choosing us for your automotive needs. We're delighted to hear that you enjoyed our friendly service and our new waiting area. Heather and the rest of our team are thrilled to have served you, and we look forward to continuing to provide you with excellent service for years to come.

February 10, 2024

It's all about relationship and I have a good one with Dodge always have and that's why I continue to take my vehicles in and that's where I buy them also ?????? More

by myvipergtsr
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
Feb 12, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for your continued loyalty and for choosing Mitchell Chrysler Dodge Ram Jeep! We truly value the relationship we've built with you over the years. It's always a pleasure to serve you and we look forward to many more years of providing exceptional service and support for all your automotive needs.

February 10, 2024

Very helpful and informative Great with customer satisfaction and support. Helped navigate purchasing parts and scheduling service. More

by vickihalt
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Feb 10, 2024 -

vickihalt responded

Great job.

Feb 12, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Vicki, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our team helpful and informative, and that we could assist you with purchasing parts and scheduling service. Your satisfaction is our priority, and we're grateful for the opportunity to serve you!

February 10, 2024

I dropped it off. I came back to pick it up. They completed the service More

by oursonly03
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
February 09, 2024

Quick to schedule appt. , gave me a lift back home after dropping off for service. Completed service as promised with estimate of cost to be picked up after hours. When final More

by bobpassmore
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Feb 10, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Bob, Thank you for taking the time to share your experience with us. We're pleased to hear that scheduling your appointment was quick and convenient, and we're glad that we could provide you with transportation and accommodate your needs. We apologize for any inconvenience caused by the discrepancy in the final bill, but we're grateful for the opportunity to address your concerns and work towards a satisfactory resolution. Your confidence in our customer service means a lot to us, and we're delighted to know that you're satisfied with the outcome. Thank you for choosing our dealership! We look forward to serving you for many more years to come.

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