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Mitchell Chrysler Dodge Jeep Ram - Service Center

Enterprise, AL

4.5
764 Reviews
Call Service Center (334) 347-8906

764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center

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May 06, 2020

Jason in sales always makes sure my service experience is great even though I purchased my car two years ago. I will purchase my next car from him More

by dshawn13
Recommend Dealer
Yes
Employees Worked With
Jason Keen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Woytek
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May 08, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

dshawn13, At Mitchell CDJR it is our job to make sure our customers are taken care of before, during, and after the sale! Jason is a great asset to our team and we love to hear that he continues to make sure your auto needs are taken care of. Thank you for the wonderful review and thank you for being apart of the Mitchell Chrysler Dodge Jeep Family!

May 03, 2020

Excellent Service Mitchell Chrysler Dodge Jeep Ram has a fantastic service Department. Thank you Ms. Jan and team. Alan and Justin I appreciate you and your staff. T More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Jan, Alan Daniels, Justin Woytek
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May 04, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

DJ, We are always dedicated to providing our customers with the best service possible and making sure things are handled professionally and accurately. Our Service Department will be very happy to hear about your kind review! Thank you for taking the time to share your positive experience regarding your recent visit and giving us 5 Stars! Mitchell CDJR is very grateful for your support and we look forward to servicing your vehicle needs in the future!

April 30, 2020

Had a recall and said they did an alignment! DID NOT DO IT! Steering wheel still offset to the left just like it was when they got it and didnt provide an alignment sheet More

by john@alacable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Sutley
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April 28, 2020

2019 Jeep Grand Cherokee We have had numerous problems with this Jeep Grand Cherokee first the Air Conditioning will just quit working in hot weather and they said it is just More

by fuzzball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan
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Apr 30, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

My name is Bob Schoenfeld, Fixed Operations Manager for Mitchell Auto Group. First, I would like to make sure I have the correct customer. Is this Mr. and Mrs. Whitehead? If so, I have read over the notes of your previous service visits. Regarding the AC, I do not see anything that mentions an AC condition that could not be repaired. Also, I do not see a 2018 Jeep Wrangler in your name that we have serviced. So I am confused on that part of your review. However, no matter the issue(s), I definitely want to correct your vehicle concerns if possible. As far as the paint situation, the manufacturer has a set of guidelines that we have to follow. In doing so, the manufacturer has determined that your paint issue is not a factory defect. Now, the next step, should you want to appeal this decision, would be to contact the support line. We can assist with this. I realize you are frustrated, but I hope you understand that we are obligated to follow the manufacturer’s set procedures for any claim, be it mechanical or paint. I would welcome the opportunity to discuss ways to help you further with these issues. You can contact me directly at 334-477-9947 or bobs@mitchellauto.com

April 23, 2020

Everything was as normal, Great!! Always very attentive and timely. The new tires are perfect and the price was lower than quoted. Thanks to all for pickup and delivery! More

by billsellers117
Recommend Dealer
Yes
Employees Worked With
Stan Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan
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Apr 24, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Bill, It is always our pleasure to make sure you are taken care of in a timely manner! We are happy to have helped you out by picking up your vehicle and delivering it back to you. Your time is important to us and we want to make things as convenient as possible for our customers. Thank you for being a wonderful customer and thank you for leaving us a 5 Star Review. We truly appreciate it!

April 18, 2020

The dealership is number one and the best that I have ever been a customer buying a vehicle. The staff is outstanding and treats you like family. It don't get any better than that and on my 2nd vehicle w More

by ohumphreys1
Recommend Dealer
Yes
Employees Worked With
Service manager Jan is just awesome, Megan Sutley
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Apr 18, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

ohumphreys1, We strive to maintain a positive, friendly, and welcoming atmosphere everyday! Thank you for your wonderful review and sharing your experience with everyone. Mitchell CDJR is so grateful for your business and continuous support. We could not be more happy to have you be apart of our family here!!

April 04, 2020

They were tentative and serviced my vehicle in a timely manner. They let me know what I needed done now or that could wait for later More

by lkirkland26
Recommend Dealer
Yes
Employees Worked With
Jan Pennington
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Apr 06, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

lkirkland26, Being tentative, communicating efficiently, and taking care of our customers in a timely manner is always a top priority to us! We are happy to help you with your auto needs and we are grateful you allow us to do so. Thank you for taking the time to leave us a good review! We hope you allow us to be at your service for years to come!

April 01, 2020

We had a problem with our Jeep Grand Cherokee. Made an appointment. Dropped Jeep off. Within a few hours the problem was fixed and our vehicle cleaned up. Top notch service. More

by WENDYS1962
Recommend Dealer
Yes
Employees Worked With
Megan Sutley
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Apr 01, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Car problems can be a real pain, therefore we want to make sure our customers vehicle issues are fixed properly in a timely manner! We are so happy to hear you left satisfied on your last visit. Thank you for sharing your experience and leaving us a 5 Star Review! We look forward to serving you and your auto needs!

March 31, 2020

They're real good people to deal with, always polite and helpful, anytime I need any type of service they get my vehicle in and out in a quick and timely manner. More

by stevencawley14
Recommend Dealer
Yes
Employees Worked With
Stan Starks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Sutley
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Mar 31, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Steven, Mitchell CDJR's first priority is always our customers! Your time is important to us therefore we want to make sure we continue working efficiently with good timing. Thank you so much for taking the time to leave us a positive review! We hope to continue helping you with your vehicle needs for years to come!

March 23, 2020

I am pleased with the service department personal, they are very good at there job. Justin handled all my questions and that means alot to a satisfied customer. More

by bamatom46
Recommend Dealer
Yes
Employees Worked With
Justin Woytek
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Mar 24, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Bamatom46, Customer satisfaction is what we strive to make happen everyday! It is very important to us that we communicate accordingly with our customers so there is no uncertainty or unanswered questions. We are very happy to hear you were pleased with Justin and our Service Department. Thank you for taking the time to let us know about your experience and rating us 5 stars! We hope to see you again for your next vehicle service!!

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