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Mitchell Chrysler Dodge Jeep Ram - Service Center
Enterprise, AL
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center
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March 31, 2021
Great customer service. Thank you to all. Everyone was very nice and professional. Thank you to Joshua for his professionalism and kindness. Very pleased with Mitchell Dodge. very nice and professional. Thank you to Joshua for his professionalism and kindness. Very pleased with Mitchell Dodge. More
by mj2mitchell
Verified Customer
March 26, 2021
Very fast and efficient and good communication on the status of my vehicle. They were able to squeeze me in which I really appreciate them ding. status of my vehicle. They were able to squeeze me in which I really appreciate them ding. More
by Bobby Michael
March 26, 2021
Only interaction has been with Parts and Service, both of which have been outstanding. Due in large part to the best service advisor I've had, Ms. Nash. She kept me updated, made appropriate recommendations. which have been outstanding. Due in large part to the best service advisor I've had, Ms. Nash. She kept me updated, made appropriate recommendations. I'll be back! More
by PaulB.
Employees Worked With
March 25, 2021
Kiaira was my service advisor and was extremely knowledgeable, friendly, and helpful. She was easy to communicate with and is just what you want as a service representative. I also dealt with Justi knowledgeable, friendly, and helpful. She was easy to communicate with and is just what you want as a service representative. I also dealt with Justin, who is one of the nicest people you’ll ever meet, above average in knowledge about Chrysler vehicles, and who believes in taking care of the customer no matter what. The dealership has a well trained and experienced staff that should be your only choice for servicing and repairing your FCA vehicle. I applaud Chris and especially Gary (the technician who worked on my vehicle) for their dedication and professionalism. I would also like to point out Josh, the service manager. The service department ran into an issue where their porter was running late on a task for another department and was unable to pick me up at the time promised. I was in no hurry and told the service department they could just pick me up the following day, but to my surprise the service manager himself picked me up at the promised time. He didn’t have to do it, but he explained that he would do whatever was necessary to take care of each customer and I did appreciate it. That shows me the service department will use any means at their disposal to see to the needs of their customers. If anything, the service department could use more personnel at their disposal. If the porter has to go on a task for a different department or you have to wait for a technician to be available before you can get a shuttle ride, maybe the service department should be allocated more resources by the dealership. Remember that your surveys are two parts: the employees you dealt with and the dealership itself. If you have a problem with one, don’t penalize the other, whether employee or dealership experience. More
by alan
March 13, 2021
I can’t say enough about the service Dept at Mitchell Ram. Justin Woytek went above and beyond helping me with the issue with my 2018 Ram Express. The issue was resolved and I would bring my vehicle back Ram. Justin Woytek went above and beyond helping me with the issue with my 2018 Ram Express. The issue was resolved and I would bring my vehicle back to Justin without hesitation if I ever have another issue. Now I’d like to talk directly to the management of Mitchell Ram. Processional body shop had my vehicle for 4 WEEKS!! Professional body shop voluntarily told me that when I dropped my vehicle off on Jan 25, it sat for 6 days with no work performed on it. I finally stopped by their shop after over two weeks with no information from them and Justin calling them and all they were telling him was it wasn’t ready. When I stopped by, my truck was sitting out back in the yard with no windshield installed and my $1500 aftermarket leather interior was filthy and exposed. Numerous “ready by dates” came and went with no communication about why my vehicle was not ready. I will say this, thank you to Mitchell group for allowing me to have a loaner during those 4 WEEKS. Otherwise I would have not been a very understanding person. It was still disappointing not have the use of my truck to haul or tow the things I needed. I finally got my truck back on Fed 23rd. and 1) the interior was a filthy mess! )2 there was garbage and used product in the bed of my truck 3) I keep a few towels under my rear bench seat. All of the towels were SOAKING wet!! Which leads me to believe that somehow water got into my truck. Professional swore to me that my truck was never outside when the front windshield was removed, or the third brake light or the XM SAT antenna was also removed. So how did all of that water get inside of my truck?? If I owned a dealership and I contracted with a body shop that did this to one of my clients vehicle’s, I would seriously consider not giving this body shop any more of my business. The stars I am rating below are ONLY for Justin and the service Dept at Mitchell Ram. More
by Chad
Employees Worked With
Justin Woytek
March 12, 2021
Everyone was very friendly and helpful. I had spoken to Dothan Chrysler, Jeep and Dodge prior to coming to Enterprise, because I work in this city I came here. I’m glad I did. Dothan Chrysler, Jeep and Dodge prior to coming to Enterprise, because I work in this city I came here. I’m glad I did. More
by Sue Beal
March 12, 2021
Ordered a special part for me, very helpful in the process since we had to be exact. Easy to get appointment for installation. Cashier was great. process since we had to be exact. Easy to get appointment for installation. Cashier was great. More
by Lucyadams.black
March 09, 2021
The staff were very friendly and informative! They were able to fit me in and I was out in a timely manner. I will definitely recommend them to family and friends! Thank you! able to fit me in and I was out in a timely manner. I will definitely recommend them to family and friends! Thank you! More
by Kshall2006
Employees Worked With
Justin Woytek
March 05, 2021
Was very professional and helpful for extra parts ordered and they didn't forget me that felt special I will be back for all the courtesy I received 😃 and they didn't forget me that felt special I will be back for all the courtesy I received 😃 More
by darlajones284
