Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mitchell Chrysler Dodge Jeep Ram - Service Center
Enterprise, AL
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center
Sort by
November 16, 2021
Great service department, got the work done that I needed to get my ram fixed. to get my ram fixed. More
by MICHAEL.W.NAGLE
Verified CustomerEmployees Worked With
November 15, 2021
There service department was great I loved dealing with destiny and kiaira they were great on keeping me updated with my vehicle most definitely will recommend the service department to others destiny and kiaira they were great on keeping me updated with my vehicle most definitely will recommend the service department to others More
by Beth102109
November 09, 2021
My 2015 Jeep Willys wheeler was cursed with the renowned “Pentastar Tick”. After a number of services that I paid for, it was determined that I needed a new cylinder head that I had to pay for. After agreei “Pentastar Tick”. After a number of services that I paid for, it was determined that I needed a new cylinder head that I had to pay for. After agreeing on a price for the repair using a brand new factory cylinder head,I contacted Chrysler Cares and to my huge surprise, they agreed to pay for half of the repair. I waited semi patiently for the vehicle to be done but after 5 days of no contact I called Mitchell Jeep and was told that they hadn’t gotten to it because I had mentioned the fact that I may sell the car after it was fixed!!!!!!!! Left me wondering if I was put on the back burner… Finally I get my car and the radiator fan kicks on and never goes off. Turns out the temp sensor broke when it was removed from the old head and put on the new “remanufactured “ head….. what!!! I was promised a new Head!!!!!!!! The temp sensor was replaced at no charge. Having a remanufactured head doesn’t bother me, but being told, after the fact,, does. The service personnel and the mechanics are awesome, and do their jobs to the best of their ability, not sure about the management, though. I’m just glad I have my car back, and hopefully don’t have to go back. More
by hkfreak
Employees Worked With
Other Employees :
Chris the mechanic. And all who worked on my car.
November 03, 2021
Good service department. Only bad thing is that I wish they offered a pickup and delivery service for your service appointments for people with busy schedules if it is local in the enterprise area. they offered a pickup and delivery service for your service appointments for people with busy schedules if it is local in the enterprise area. More
by gcornish9
Employees Worked With
Josh Ward
November 01, 2021
The service department is is understaffed but the people are very friendly and very helpful. are very friendly and very helpful. More
by mrlw_lndCrg
Employees Worked With
October 26, 2021
I waited almost a month and a half to get an appointment in October . When I showed up for my appointment they were behind and could not get my truck in. They were nice and took me home. I missed a a day of in October . When I showed up for my appointment they were behind and could not get my truck in. They were nice and took me home. I missed a a day of work but I was hopeful they could fix the TMPS/check engine light. I got a ride back at 5 P.M just to be told they needed to keep it over night. The next day I returned at 5p.m and they charged me $850 for a clock spring. I drove off thinking it was fixed. A mile down the road the TPMS light & check engine light came on again. They asked for me to bring it back on Friday and they kept it the rest of the day. Once again I showed up at 5pm and was told they still could not fix it. Then they made me another appointment for 10 November. I still have a check engine light/TPMS issue and still out $850 over all I’m frustrated that not more has been done to resolve the issue. More
by Chopper289
Employees Worked With
October 22, 2021
Excellent service. My vehicle was serviced as they had scheduled it. Definitely will be back. scheduled it. Definitely will be back. More
by Buford
Employees Worked With
October 22, 2021
Started off with waiting a month for an appointment. Took them 3-4 days to diagnose an issue. Was told I didn’t own a Lifetime Warranty, so I showed all the proof that I did. They were unable to fix an error them 3-4 days to diagnose an issue. Was told I didn’t own a Lifetime Warranty, so I showed all the proof that I did. They were unable to fix an error in my warranty paperwork, and referred me to MOPAR Protection Plan Customer Service. Had to prove to them I was the original owner of the vehicle and warranty. Took over a week for MOPAR to fix the error and tell the dealership to do an Admin Chat for pre-approval. Dealership took 5+ days to get approval for warranty work. The work could have been completed in two days or less, but it took another 4-5 days. What should’ve been a fairly quick turnaround, took almost 4 weeks to complete because someone at the dealership, or MOPAR Protection Plan, messed with my warranty records, and left it up to me to correct. The staff at the dealership was very friendly and seemed eager to help resolve the issue. I’m currently in the process of trying to get reimbursed for rental vehicle coverage, due to an error, at no fault of my own, for the duration my vehicle was at the dealership. The current manager has kept me up to date on this process, and seems willing to help resolve my request for reimbursement, before further steps are taken. More
by Buckwhite03
October 21, 2021
Excellent service! I called about ordering new tires and having them put on my car. I got an appointment right away, and at a great price! having them put on my car. I got an appointment right away, and at a great price! More
by Beloing12
Employees Worked With
October 18, 2021
I was faced with an emergency. Having my transportation is absolutely essential to me. I have a business to run in addition to my day-to-day life. The people at Mitchell Chrysler were good enough to get my is absolutely essential to me. I have a business to run in addition to my day-to-day life. The people at Mitchell Chrysler were good enough to get my truck in and get it fixed within hours of my being there. Most grateful and very happy. I will trust Mitchell Chrysler with my future maintenance needs. More
by Neville
Employees Worked With
