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Mitchell Chrysler Dodge Jeep Ram - Service Center

Enterprise, AL

4.5
764 Reviews
Call Service Center (334) 347-8906

764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center

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May 05, 2022

My car sat outside for 2 months until I callee dodge customer care and they forced the dealership to work on the car. The car was left unlocked and had damage from pollen and rust. I was told to just More

by jdecker11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kiaira Nash
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Jones
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May 07, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

We are very sorry you are not satisfied with your experience. You car did sit outside on our lot with other cars while we worked through the manufacturer to get an approval for the work you needed. Once the approval was granted we were then informed the parts needed were on back order and not immediately available for us to order. In an effort to minimize your wait time, we secured each part for your vehicle individually. Once we were able to gather all of the parts needed, we were able to get your vehicle in the shop and get the parts installed and running the next day. We are sorry the process for getting the needed approval and the parts availability for getting you back on the road did not meet your expectations, but we were limited in what we were able to do and did all we could as fast as we could under the circumstances. Best Regards, Mitchell Chrysler Dodge Jeep Ram

May 03, 2022

Thank you for the service. Thank you for the service. Thank you for the service. More

by mckknight1331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Matthews
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May 04, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for the five-star review and thank you for choosing Mitchell Chrysler Dodge Jeep Ram!

May 02, 2022

They have always been courteous and prompt with service. This last sentence is just for the 15 word minimum. More

by ddemsull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny Matthews
Report | Print
May 03, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review! We will pass your kind words along to the rest of our team and tell them to keep up the good work.

April 29, 2022

Appointment scheduling is a disaster. Only one mechanic servicing engine issues. I’ve returned twice for service on rear camera. Another issue arose after one issue was supposedly resolve More

by mslampleylofton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kiaira Nash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 23, 2022

The staff is very friendly and knowledgeable. The service department had my car repaired at the stated time with no delay. I was extremely pleased. More

by leakybrookefarm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Matthews
Report | Print
Apr 25, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

We are delighted to hear that our Service Department serviced your vehicle in a timely manner and that you left our dealership extremely pleased. We truly appreciate you taking the time out of your day share your experience with us and we will be sure to tell the rest of our team to keep up the good work. We look forward to seeing you around more often and thank you for choosing Mitchell Chrysler Dodge Jeep Ram!

April 22, 2022

Stan is a great representative of Mitchell ! ! Very happy with my new truck !! Thanks again Stan and crew of Mitchell !! More

by dottielwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Matthews
Report | Print
Apr 25, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Dottie, Congratulations on your new Ram truck! We are so happy to hear that Stan and the rest of our crew provided you with a great experience. It is very important that our customers are fully satisfied, and it sounds like we achieved that goal with you. Thank you for taking the time to share your experience with us, we will be sure to pass it along to the rest of our team. We look forward to serving you and all of your vehicle needs for many more years to come!

April 22, 2022

Been using the dealership for years. They are very friendly and value you time. Seemed very knowledgeable of the task they were performing. More

by jed2120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Matthews
Report | Print
Apr 25, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for your review and five-star rating! Loyal customers like yourself make our job more rewardable and we truly appreciate your continuous business and support. We are happy to have you be a part of our Mitchell Chrysler Dodge Jeep Ram family!

April 20, 2022

The service department Did the recall on my truck in a reasonable time and was very respectful. More

by jugglingjughead2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny Matthews
Report | Print
Apr 21, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with our Service Department and recommending our dealership! We are happy to hear that your recall was taken care of in a timely manner. We really appreciate you taking the time to leave us a review and hope to see you around more often for future services. We are here for you anytime!

April 19, 2022

Never had an issue with service or sales at this dealer. They are friendly and fixed my problem. More

by RAFAELRODRIGUEZ72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Matthews
Report | Print
Apr 19, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Rafael, We are delighted to hear about your experiences with our dealership. We will be sure to pass your kind review along to the rest of the team and tell them to keep up the great work. Thank you so much for taking the time to rate our dealership five-stars. We truly appreciate it, and we look forward to helping you with all of your vehicle needs for many more years to come!

April 15, 2022

Very nice and polite. Got the job done.Didn’t wait to long in the waiting room More

by maxinebob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Matthews
Report | Print
Apr 16, 2022 -

Mitchell Chrysler Dodge Jeep Ram responded

Maxine, We really appreciate you taking the time out of your day to share your experience and recommending our dealership, it means a lot to us! It is great to hear that our Service Department serviced you in a timely manner and we will be sure to tell them to keep up the good work. We appreciate you choosing Mitchell Chrysler Dodge Jeep Ram and look forward to seeing you around more often!

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