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Mitchell Chrysler Dodge Jeep Ram - Service Center
Enterprise, AL
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center
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March 12, 2024
I took my 2013 jeep grand Cherokee in for a recall. I asked them to change the oil at the same time and I left my vehicle there for the day. When I got back that afternoon they had not change the oil. I asked them to change the oil at the same time and I left my vehicle there for the day. When I got back that afternoon they had not change the oil. More
by auntsonyad
Verified CustomerEmployees Worked With
March 11, 2024
Kiara is a joy to work with. I feel like she really wants to help me get my Jeep repaired correctly and back on the road as quickly as possible. I feel like she really wants to help me get my Jeep repaired correctly and back on the road as quickly as possible. More
by marksw0
March 10, 2024
Kiaira Nash behind the counter was great, BUT the service manager is unprofessional and rude. This is the 3rd I have to take my 2019 Grand Cherokee to this service depart and we are still having problems wit manager is unprofessional and rude. This is the 3rd I have to take my 2019 Grand Cherokee to this service depart and we are still having problems with it. Find another service department, not in Dothan either. I have heard problems with their service department as well. More
by the_4_herrings
March 09, 2024
Customer service was great. Provided a loaner but my truck left worse than it was before. Terrible shake and unpaired turn signal. Was hoping to buy two Jeeps there in the next Provided a loaner but my truck left worse than it was before. Terrible shake and unpaired turn signal. Was hoping to buy two Jeeps there in the next year. Will now go somewhere else. More
by terimobley61
Employees Worked With
Ringo
March 09, 2024
Came in for service, dealer did mandatory computer update, which caused the CEL to come on, I was assured it wouldn’t be a problem. 50 miles later the exhaust filter was 90% blocked, and warning truc update, which caused the CEL to come on, I was assured it wouldn’t be a problem. 50 miles later the exhaust filter was 90% blocked, and warning truck would shut down in 50 miles. This issue cost me 1500.00 after being assured it wouldn’t affect anything More
by jodyhoman
Employees Worked With
Richard
March 09, 2024
very professional service . . . the ability to make appointment on line is a great option ! Will be back for the next service for sure ~ . . the ability to make appointment on line is a great option ! Will be back for the next service for sure ~ More
by decooper
Employees Worked With
Richie/Richard
March 08, 2024
I feel that they take advantage of people. I brought in two remotes to have program to my car. They told me up front that if they would not program that I would still half to pay $100. We'll t I brought in two remotes to have program to my car. They told me up front that if they would not program that I would still half to pay $100. We'll they would not program and the guy told me that there was something wrong with my remotes that I bought it and try to sell me one of their remotes and charger me $380. We'll after wards I called back and talked with the service manger and he informed me that if it was not one of their remotes that uses a Mopar system and that the remotes I brought in would not program to begin with. So they knew right off the bat that they was going to make $100 off of me. That's taking advantage of people. I asked for.my money back and he said he was going to look into it and call me back. Yeah he never did!!! That's poor service and I would not recommend them to no one. More
by jeremyadams1766
Employees Worked With
Richard Sirjoosingh
March 08, 2024
Great job as always! Thankful for such a dedicated and knowledgeable group of employees. We appreciate you all. Thankful for such a dedicated and knowledgeable group of employees. We appreciate you all. More
by elizstewart30
Employees Worked With
March 07, 2024
Exceptional service was provided when servicing my jeep wrangler. The staff in the service department were very professional, friendly and willing to help. Roy Daniels was awesome. He took care of my vehic wrangler. The staff in the service department were very professional, friendly and willing to help. Roy Daniels was awesome. He took care of my vehicle and kept me up to date on my jeep in a timely manner. Roy Daniels did an OUTSTANDING job. I would recommend any of my friends who have jeeps to come to Mitchell Chrysler Dodge Jeep Ram. More
by pamela.skuza
Employees Worked With
March 07, 2024
It took from December 2023 until Feb 2024 to get recall parts. Great service afterwards. parts. Great service afterwards. More
by zuke200511
