Mitchell Chrysler Dodge Jeep Ram - Service Center

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Rodriguez, We sincerely apologize for the negative experience you had with our dealership's service department. As a business, we deeply value and appreciate the sacrifices made by veterans like yourself, and we strive to provide exceptional service to all members of our community. We would like to clarify our policy regarding the sourcing of parts. Our requirement to use parts purchased through our dealership is primarily aimed at ensuring the highest level of quality and reliability for our customers' vehicles. By using supplied parts through our dealership, we can guarantee their authenticity and compatibility with your Jeep. Furthermore, this policy also helps us take responsibility for the work we perform. In the unfortunate event that something goes wrong during the repair process, using parts sourced directly through our dealership allows us to have full liability and ensure that any necessary warranty claims or adjustments are handled promptly and effectively. However, we understand that this policy may not have been adequately communicated to you and we apologize for any frustration or miscommunication that may have arisen as a result. Your feedback is invaluable to us and we will take it into serious consideration as we continuously strive to improve our customer service and communication. Once again, we apologize for any frustration or disappointment this may have caused. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Tina, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found our new dealership beautiful and that you were greeted promptly at the door. Heather will be delighted to know that her friendly and helpful service made a positive impression on you. We pride ourselves on providing efficient and effective service, so we're glad to hear that your request was completed quickly and to your satisfaction. Your feedback is truly valuable to us as we strive to continuously improve. We hope you had a great experience overall, and we look forward to serving you again in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

We greatly appreciate your kind words about our friendly staff and the care we provided for your truck during servicing. We always strive to make our customers feel valued and well taken care of. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep and trusting us with your truck. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review, we are thrilled to hear that you had a great experience with our Sales Department. Providing top-notch service is always our goal, and we're delighted that we met your expectations. We're excited to know that you're already looking forward to your next purchase with us. We assure you that we'll continue to deliver the same level of excellence and assist you in finding the perfect vehicle to meet your needs!

Mitchell Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your feedback and rating our dealership five-stars! It is wonderful to hear that you were taken care of in polite and timely manner and that you had a positive experience on your recent visit. We look forward to serving you in the future and providing you with the same level of excellent service.

Mitchell Chrysler Dodge Jeep Ram responded

Adam, We're glad that our mechanic took the time to explain the details of the service and walked you through the process. We believe that clear communication is key in building trust with our customers, and we're glad it made a positive impact on your visit. We appreciate taking the time to leave us a review and thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Joe, Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience. It's great to know that he was knowledgeable about annuity and was able to provide you with the information you needed. Thank you once again for your support and for choosing Mitchell Chrysler Dodge Ram Jeep. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Robert, We truly appreciate you leaving us a review and we are thrilled to hear that you had such a satisfying experience with us! Word-of-mouth recommendations mean a lot to us, and we are grateful for your support in spreading the word about our services. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Page, Thank you for your review and for your continued support! We are delighted to hear that every time you visit our dealership, you are made to feel like the top priority. Your loyalty as a returning customer is greatly appreciated, and we are committed to maintaining the same high standards that have earned your trust. We will continue to go above and beyond to ensure that your visits to our dealership are nothing short of exceptional. Thank you for choosing us as your dealership of choice!

Mitchell Chrysler Dodge Jeep Ram responded

Aaron, We appreciate you taking the time to share your feedback with us and we're thrilled to hear that you've noticed a positive change since our management transition. We greatly appreciate your kind words and acknowledgment of Paul Andrews and Chad, our Sales Manager. We value your business and look forward to serving you again in the future!