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Mitchell Chrysler Dodge Jeep Ram - Service Center

Enterprise, AL

4.5
764 Reviews

764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center

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December 02, 2023

Kind lady and good service Easy to get service scheduled and completed Good place to go. More

by paul.lawrenz
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Dec 04, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Paul, Thank you for your thoughtful review! We're thrilled to hear about your positive experience with our service. We greatly appreciate your kind words and hope to continue providing excellent service to you in the future.

November 30, 2023

I was from out of town with a problem Heather did a super job at fittings me in and tech Trevor did super job easy my mind about driving back home a BIG thanks to them Great service department and very c More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor service technician , Heather Stewart
Dec 01, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Brian, Thank you so much for sharing your experience with us! We're delighted to hear that Heather and Trevor were able to assist you promptly and effectively. Ensuring our customers feel at ease, especially when they're far from home, is always our priority. We're thrilled you found our service department up to your expectations. Should you need anything else in the future, don't hesitate to reach out!

November 30, 2023

My service experience in the new location has been wonderful. The service personnel have been fantastic. More

by AMP12
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Dec 01, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for sharing your wonderful service experience with us! We're thrilled to hear that our new location has provided you with exceptional service. Our team strives to make every visit outstanding, and it's fantastic to know that our service personnel met your expectations. Your recommendation means a lot to us and we look forward to serving you for many years to come!

November 29, 2023

Awesome and very pleased I could get seen as a walk in! !! Will definitely return there for future services!!! More

by christopher.malin14
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Nov 30, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Christopher, We are thrilled to hear about your awesome experience with us as a walk-in customer and appreciate you taking the time to share your feedback! Your satisfaction is our priority, and we're delighted that you're considering us for your future services. We can't wait to welcome you back!

November 28, 2023

We always love working with Jason at Mitchell Dodge. He goes above and beyond for us. We have bought 3 different vehicles with him now and every time is a pleasure. More

by RAE20GA
Recommend Dealer
Yes
Employees Worked With
Jason Keen
Nov 28, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

We're delighted to hear about your consistently wonderful experiences with Jason at our dealership! Thank you for your loyalty and trust in choosing us for three different vehicle purchases. Jason is truly dedicated to providing exceptional service, and it's fantastic to know that each interaction has been a pleasure for you. We appreciate your continued support and can't wait to assist you again in the future. Here's to many more enjoyable experiences ahead!

November 25, 2023

The service department was good. But the only problem that I had was with the parts department. My part was supposed to be in week before this service date. And I carried my car up t More

by cahowell0306
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
Nov 27, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you encountered with our parts department. It's unfortunate that the part you expected wasn't available upon your visit, causing an unexpected disruption to your plans. We understand the frustration this may have caused and for that, we're truly sorry! Please know that your feedback is invaluable to us, and we'll take proactive measures to ensure better communication between our departments to prevent similar situations from occurring in the future. Your understanding and patience are greatly appreciated as we strive to improve our services continuously. We genuinely value your loyalty and look forward to serving you again in the future, whether it's for service or assisting with your next vehicle purchase! Should you have any further concerns or queries, please feel free to reach out to us directly. Again, thank you for allowing us to be your dealership of choice!

November 25, 2023

Have no complaints about the service I have received from the dealership and the service department More

by JOHNNYG46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Johnny, Thank you for your kind review! We are happy to hear that you have no complaints regarding your recent visit to our Service Department and look forward to helping you with future services!

November 25, 2023

Professional and clean Outstanding service and hospitality during my first vehicle service. Complete satisfaction on any questions I had. More

by bottomstrey
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Nov 25, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our service. Providing outstanding service and hospitality is our priority and we're thrilled to have met your expectations. If you have any more questions in the future, feel free to reach out. We appreciate your trust in us!

November 24, 2023

Service was exceptional. Well done Heather! Heather carried the ball on warranty issues and got them resolved. More

by borgie27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Stewart
Nov 24, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

It is absolutely wonderful to hear that you had an exceptional experience with us and we truly appreciate your kind feedback! Heather is indeed a valuable member of our team and we're delighted that her dedication and efforts in handling the warranty issues were instrumental in getting them resolved for you. We appreciate your support and look forward to serving you again!

November 24, 2023

Amazing facility, the staff was very helpful and knowledgeable. My service was preformed fast and exceeded my expectations. I will return for service in the future More

by Red cloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica McGuffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Stewart
Nov 24, 2023 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your experience with us! We're happy to hear that you found our facility amazing and our staff helpful and knowledgeable. Delivering exceptional service that exceeds expectations is what we aim for, and we're delighted that we could do so for you. We appreciate your trust in us and look forward to welcoming you back for your future service needs!

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