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Mitchell Chrysler Dodge Jeep Ram - Service Center

Enterprise, AL

4.5
764 Reviews
Call Service Center (334) 347-8906

764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center

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January 11, 2024

Poor communication. Extremely long service time. If I didn't contact the dealership myself I never would have gotten an update on my vehicle. Clearly more focused on sel More

by LINDSEYVALENSON
Recommend Dealer
No
Employees Worked With
Kiaira Nash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
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January 11, 2024

Had oil changed Was able to get my oil changed on Saturday which was great More

by Kcwarden55
Recommend Dealer
Yes
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Jan 12, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad we could accommodate your oil change on a Saturday and we appreciate your business!

January 10, 2024

Wonderful service! Thank you so very much ?? Mitchell Dodge is always professional and does great work More

by bonnie1_1998
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
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Jan 11, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Bonnie, We truly appreciate you taking the time to leave us a review and recommending our dealership! It is great to hear that you received wonderful service and look forward to serving all of your vehicle needs for many more years to come.

January 10, 2024

Unorganized and inefficient. Poor follow-up and had to call several times to resolve my issue. More

by mtaylor19710
Recommend Dealer
No
Employees Worked With
Heather Stewart, Heather Stewart
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January 10, 2024

I was scheduled for some maintenance on my truck and the person I spoke with on the phone said they had 2 parts in stock but when I arrived at the appointment they didn't have the parts in stock an it would More

by raylolley
Recommend Dealer
No
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
Report | Print
January 10, 2024

Great customer service and helpful. And the service workers make sure they let you know what's going on with your vehicle and get it back to you as soon as possible. More

by CabCalloway01
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
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Jan 11, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that you experienced great customer service and found our team helpful. It's our priority to keep you informed about your vehicle's status and ensure a prompt return. Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

January 10, 2024

It was great, communication and timeliness of the work being done was awesome. Good good More

by patterson19d
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
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Jan 11, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for rating our dealership five-stars and for taking the time to leave us a kind review. It means a lot to us and are so pleased to hear that you had a great experience, and we appreciate your kind words about our communication and timeliness. We look forward to serving you again!

January 10, 2024

They were quick and professional. Zane knew a lot about the vehicle I purchased and answered any question I had. He gave me his business card and encouraged me to call if I had any mo More

by hw014148
Recommend Dealer
Yes
Employees Worked With
Zane Wallace
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Jan 11, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Holly, Congratulations on your new Honda and thank you so much for the glowing review! We're grateful to hear that you found our service quick and professional. It's fantastic that Zane's knowledge and assistance made your experience positive. We appreciate your business and look forward to serving you again!

January 10, 2024

Overall it was a good experience. It would be nice if the maintenance team told the customer of the diagnostic fee when they schedule the appointment for repairs. This would avoid any More

by Stepharch60
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
Report | Print
Jan 11, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your valuable feedback! We appreciate your positive overall experience and your suggestion about communicating the diagnostic fee during the appointment scheduling process. Your input is important to us, and we'll work on improving our communication to avoid any confusion or frustration in the future. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. We value your business and aim to provide the best service possible.

January 10, 2024

Service team was friendly and helpful and kept me informed of the status of my vehicle repair. More

by RICKYNICKOLSON
Recommend Dealer
Yes
Employees Worked With
Dave
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Jan 11, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Ricky, We're glad to hear that our service team was friendly, helpful, and kept you informed about the status of your vehicle repair. Your satisfaction is important to us, and we appreciate your business and your feedback! We look forward to serving all of your vehicle needs for many more years to come.

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