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Mitchell Chrysler Dodge Jeep Ram - Service Center

Enterprise, AL

4.5
764 Reviews
Call Service Center (334) 347-8906

764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center

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February 02, 2024

They are good but at times miss at the details. Like putting the new oil change sticker on the windshield and peeling off the old one. A free window clean would be nice with the oil change. Again i More

by dleeg1
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
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Feb 02, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, your experience was positive and we appreciate your honesty in pointing out areas where we can improve. We strive to provide the best experience for our customers and your input helps us enhance our services. If there's anything else you'd like to share or if you have additional suggestions, please feel free to reach out. We value your business and look forward to the opportunity to serve you even better in the future.

February 02, 2024

Bad They didn't want to see my way that the truck has a problem and I was the one behind the wheel when the truck had the problems that I have told the dealership over and over and they seem to think that More

by scottieboutwell
Recommend Dealer
No
Employees Worked With
Roy Daniels
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Daniels
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January 31, 2024

Warm greeting, great customer service and problem fixed. Warm greeting, great customer service and problem fixed. Able to leave satisfied with service. Couldn't ask for better. More

by Kcwarden55
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
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Feb 01, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our warm greeting, great customer service and successful problem resolution. Your satisfaction means the world to us, and we appreciate your feedback. If you ever need assistance again, don't hesitate to reach out. Thanks for choosing Mitchell Chrysler Dodge Ram Jeep!

January 31, 2024

Professional and prompt. Great communication. The sales staff, finance manager, service center staff are very well organized and provide the best customer experience. More

by shaynebrown201
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Report | Print
Feb 01, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Shayne, Thank you for your wonderful review! We're so happy to hear that you found our team to be professional, prompt and great communicators. It's fantastic to know that our sales, finance, and service center staff made your experience memorable. We appreciate your feedback and look forward to serving you for many more years to come!

January 30, 2024

Everything was good, except they kept my truck almost 4 hours for a service. No More

by jfshep60
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Report | Print
Jan 31, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate your positive comments and are glad to hear that you were satisfied with our service overall. We apologize for any inconvenience caused by the extended wait time for your truck. We'll work on improving our efficiency to ensure a more timely experience in the future. Thank you for bringing this to our attention, and we hope to serve you better next time.

January 30, 2024

The service department scheduled me quickly, and kept me informed of my vehicle repair through completion More

by kenneth.ashline
Recommend Dealer
Yes
Employees Worked With
Roy Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Daniels
Report | Print
Jan 31, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Kenneth, Thank you for your fantastic review! We're delighted we could schedule your service promptly and keep you informed throughout the repair process. Your satisfaction is our priority, and we appreciate your feedback. Safe travels!

January 30, 2024

Very pleased with how quickly they got my repair done, and also very pleased with the communication from my service advisor about my recent repair More

by crenshawwiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Daniels
Report | Print
Jan 31, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're glad to hear that your repair was completed quickly and we appreciate your kind words about the communication from your service advisor .We will be sure to pass along your kind comments to Roy. Your satisfaction is our priority, and we look forward to serving you again in the future!

January 30, 2024

They meet all my expectations. I had no any issues and Kiaira was very helpful in answering questions I had. More

by mardisiii
Recommend Dealer
Yes
Employees Worked With
Kiaira Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Nash
Report | Print
Jan 31, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for the five-star review! We're thrilled to have met your expectations and we're glad Kiaira could assist you with any questions. We appreciate your feedback and look forward to serving you for many more years to come!

January 30, 2024

I came in with car issues and they made me feel heard and took care of the repairs in a very timely manner. More

by kdbright2014
Recommend Dealer
Yes
Employees Worked With
Heather Stewart, Heather Stewart
Report | Print
Jan 31, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're pleased we could address your car issues promptly and make you feel heard. Customer satisfaction is our priority, and we appreciate your trust in us. If you have any more concerns or need assistance in the future, feel free to reach out. We are here for you anytime!!

January 30, 2024

Consummate professionals in every way! Fantastic experience with a great team I will continue to do business with Mitchell CDJR because of the amazing team they have and the great products More

by Rickparsons1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Keen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Stewart, Heather Stewart
Report | Print
Jan 30, 2024 -

Rickparsons1984 responded

Many thanks to Jason, Heather and the entire staff at Mitchell CDJR! Fantastic service and exceptional experience working with you all! Thanks for treating us like family!

Jan 31, 2024 -

Mitchell Chrysler Dodge Jeep Ram responded

Rick, Thank you so much for your incredibly kind words! It is wonderful to hear about your fantastic experience with our team and appreciate your loyalty. Heather, Jason, and the rest of our staff are dedicated to providing exceptional service and we're delighted to have treated you like family, because you are family! We look forward to continuing to serve you and appreciate your trust in our dealership.

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