Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

Joe, Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience. It's great to know that he was knowledgeable about annuity and was able to provide you with the information you needed. Thank you once again for your support and for choosing Mitchell Chrysler Dodge Ram Jeep. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review about your recent experience with us. We're thrilled to hear that we were able to help you secure financing for your truck. Our team is dedicated to assisting customers in achieving their goals, and we're glad we could make it happen for you. Regarding the issues with your truck, our service department will gladly assist you in resolving these concerns. Please reach out to Stephanie when you are ready, so we can reserve a time for one of our skilled technicians to check it out. We appreciate your feedback and value your business!

Mitchell Chrysler Dodge Jeep Ram responded

Robert, We truly appreciate you leaving us a review and we are thrilled to hear that you had such a satisfying experience with us! Word-of-mouth recommendations mean a lot to us, and we are grateful for your support in spreading the word about our services. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Page, Thank you for your review and for your continued support! We are delighted to hear that every time you visit our dealership, you are made to feel like the top priority. Your loyalty as a returning customer is greatly appreciated, and we are committed to maintaining the same high standards that have earned your trust. We will continue to go above and beyond to ensure that your visits to our dealership are nothing short of exceptional. Thank you for choosing us as your dealership of choice!

Mitchell Chrysler Dodge Jeep Ram responded

Danyell, We're thrilled to hear that your buying process was smooth and easy, and that you're happy with your 2017 Chevy Impala. At Mitchell Chrysler Dodge Ram Jeep, our goal is to ensure our customers have a seamless experience, and we're glad we could make that happen for you. We'll make sure to pass along your kind words to Jason, who went above and beyond to ensure your satisfaction. Customer service is at the heart of everything we do, and it's always rewarding to hear that our team members have made a difference. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Enjoy your new Chevy Impala, and thank you once again for choosing us as your trusted dealership.

Mitchell Chrysler Dodge Jeep Ram responded

Aaron, We appreciate you taking the time to share your feedback with us and we're thrilled to hear that you've noticed a positive change since our management transition. We greatly appreciate your kind words and acknowledgment of Paul Andrews and Chad, our Sales Manager. We value your business and look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Joel, Your kind words mean a lot to us and we truly appreciate you taking the time to share your feedback with us, we're thrilled to hear that you had a great experience with our team. We strive to provide a professional and welcoming environment for all our customers, and we're delighted to know that you felt like part of the family. If there's anything else we can assist you with, please don't hesitate to reach out. Wishing you all the best, and may God bless you too!

Mitchell Chrysler Dodge Jeep Ram responded

Donna, Thank you so much for taking the time to leave such a kind and appreciative review. We are delighted to hear that our team, especially Tay, provided you with a pleasurable and professional experience! We will make sure to pass along your kind words to Tay and the rest of our team. They will be thrilled to know that their efforts made a positive impact on your experience. We are here for anytime and appreciate you choosing Mitchell Chrysler Dodge Ram Jeep!

Snoofer responded

I dropped off my Jeep and you kept it for many weeks. You had a tech drive it to and from home using a full tank of gas. Then your tech said he was only going to charge me for a OEM thermostat and acted like he did me a great favor. Then I had to refill my empty tank...$60. Your system showed in and out only driving 5 miles??? Then within 50 miles the check engine light...the same thermostat issue came back on. Brought it back to you, and after changing many parts you said it needed a temp sensor and wanted to charge me another $240. That was ridiculous after already paying you over $400 to fix an issue putting parts on my vehicle it did not need. I decided to pick up vehicle, and it took me 5 minutes with a 19mm xxxxxxx to replace the $15 part. While all this was going on, last Friday I called and talked with Reggie about the fact that my back gate has a dent in it that must have happened over the weeks sitting in your parking lot. He promised to call me back today but no response. You guys may be just completely overwhelmed in your new location, but are absolutely beyond my understanding of acceptable issues and should be ashamed of your terrible customer service.

Mitchell Chrysler Dodge Jeep Ram responded

Judd, We apologize for the inconvenience you experienced during your recent visit to our service center. We appreciate your feedback and would like to address your concerns. Firstly, we apologize for the delay in servicing your vehicle. We understand that this caused frustration and inconvenience for you. We are constantly working to improve our service efficiency, and we will take your feedback into account to ensure that we minimize any future delays. Regarding the discrepancy in the mileage recorded on your vehicle, we apologize for the confusion. We strive to maintain accurate records, and we will investigate this issue to ensure that such errors are not repeated in the future. We understand your disappointment with the additional charges and the fact that the initial issue was not resolved. Our technicians follow a diagnostic process to identify and address the problem accurately. However, it seems that in this case, we did not meet your expectations. We apologize for any miscommunication or inconvenience caused by this situation. We value your business and would like to make things right. Thank you again for bringing these matters to our attention. We hope to work towards a resolution and work towards restoring your trust in our services when you meet with our Service Manager this afternoon. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Vince, We're delighted to know that you had a positive experience at our dealership. Thank you for mentioning the ease of accessing our service department and choosing Mitchell Chrysler Dodge Ram Jeep. We are here for you anytime!