Mitchell Chrysler Dodge Jeep Ram

Mitchell Chrysler Dodge Jeep Ram responded

We sincerely appreciate your feedback and are genuinely sorry to hear about your recent experience with our dealership. We take customer satisfaction very seriously, and your concerns have not gone unnoticed. We understand that you faced issues with your vehicle, and we regret any inconvenience this may have caused. We would like to make it right, but unfortunately, without additional information, we are unable to identify your specific situation and address the concerns directly. If you are open to discussing this further, please contact our Service Manager, Reggie Jones, at 334-347-8906. You may also respond with your name and number, and we will have a Manager reach out to you. We are committed to providing the best possible experience for all our customers and we apologize for falling short of your expectations. We value your business and hope to have the opportunity to regain your trust in the future. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Jason, Congratulations on your new Jeep Gladiator and thank you for the wonderful review! We're delighted to hear that you had such a positive experience during your visit. Your kind words about our brand new, shiny, clean facility and its pleasant ambiance mean a lot to us. Thank you for being apart of our MItchell Jeep Family!

Mitchell Chrysler Dodge Jeep Ram responded

Darla, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your exceptional experience with us, from the moment you arrived until you left. It's heartening to know that our efforts made a difference during your visit. We believe in going the extra mile to provide the best possible service and your kind words reaffirm that we are on the right track. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Meagan, Thank you for taking the time to share your experience with us! We are thrilled to hear that your first service visit at our dealership was a positive one and that Dave, your Service Advisor, provided you with exceptional service. Your trust in our department means the world to us & we are committed to delivering the same level of excellence for any future needs your Jeep may have. We appreciate you choosing Mitchell Chrysler Dodge Ram Jeep and look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

We truly appreciate you taking the time to leave us a five-star review and sharing your experience with us! It is delightful to hear that you had a great experience with our friendly and knowledgeable staff. Your recommendation means a lot to us and we genuinely appreciate your trust and support. Should you, your friends, or family need any automotive assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing the same high-quality service that you've come to expect.

Mitchell Chrysler Dodge Jeep Ram responded

Linda, Congratulations on your new Dodge Journey and thank you so much for the wonderful feedback! We're thrilled to hear that Paul's exceptional efforts have left such a positive impression on you. Going above and beyond is what we strive for when it comes to customer service and we're delighted that Paul has delivered top-notch assistance. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep, we look forward to serving you for many more years to come!

Mitchell Chrysler Dodge Jeep Ram responded

Stephen, Thank you so much for your glowing review! It was an absolute pleasure serving you and we're thrilled to hear that you had an excellent experience with us. We greatly appreciate your trust in us and we're honored that you chose to purchase not just one, but two vehicles from our dealership in a single day! Your kind words about our service mean the world to us. We're dedicated to providing top-quality experiences for all of our customers and we're delighted to know that our efforts have resonated with you. We look forward to continuing this relationship and being your go-to dealership for all your future car purchases. If you ever have any questions, need assistance, or just want to chat about cars, please feel free to reach out. We're here for you!

SHELDONME responded

Thanks for taking care of my old Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Sheldon, Thank you for trusting us with your 2005 Jeep and taking the time to leave us a review. It's wonderful to know that our mechanic's expertise and knowledge about Jeeps made a difference in providing excellent service for your vehicle. We're committed to taking care of vehicles, whether they're new or old and ensuring they're in the best possible shape. If you ever need any more assistance or have questions about your Jeep, please don't hesitate to reach out. We're here to help!

Mitchell Chrysler Dodge Jeep Ram responded

Gary, Thank you so much for taking the time leave us such a wonderful review! We're thrilled to hear that you appreciate our beautiful new location and the historic charm of our dealership. We've put a lot of effort into creating a luxurious and inviting atmosphere for our valued customers. We're also glad you found our waiting area comfortable and our staff professional and courteous! Your feedback about the display is truly valuable to us. We love the creative idea of featuring a striking display with a 45% slope and showcasing the rugged capability of Rubicon's. We'll definitely take your marketing tip into consideration and explore ways to bring that eye-catching concept to life. We're grateful for your support and hope to welcome you back to our dealership soon!

Mitchell Chrysler Dodge Jeep Ram responded

We're delighted to hear about your positive experience with Heather and Dave! Thank you for taking the time to share your feedback. Providing honest and helpful assistance is a core value for us and we're thrilled that they were able to address your questions effectively. We appreciate your support and look forward to continuing to provide you with top-notch service!