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Mitchell Chrysler Dodge Jeep Ram
Enterprise, AL
1,215 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed - 12:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed - 12:30 PM
Sunday Closed
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Showing 1,215 reviews
August 14, 2021
my husband and I would like to thank Ed Gordon my husband and I would like to thank Ed Gordon and all the staff for their working with us on our Jeep purchase it was the best experience my husband and I would like to thank Ed Gordon and all the staff for their working with us on our Jeep purchase it was the best experience we have ever had. Ed was very good in answering all our questions Thanks so much More
by kyserjennifer
Employees Worked With
Chad Thrash, Paul Andrews
August 13, 2021
I would like to thank Ed Gordon and the rest of the staff at Mitchell CDJR, best experience I’ve had with a dealership. We love our new Grand Cherokee! 👍 at Mitchell CDJR, best experience I’ve had with a dealership. We love our new Grand Cherokee! 👍 More
by W Crowell
Employees Worked With
Ed Gordon , Ryan Faircloth
August 12, 2021
The customer service was fine. But the price for an oil change is ridiculous. Last oil change I got there it was around $40 dollars. This time for the same thing was around $76...it's insane. change is ridiculous. Last oil change I got there it was around $40 dollars. This time for the same thing was around $76...it's insane. More
by elizabeth.catrett
Verified CustomerEmployees Worked With
Other Employees :
Chad Thrash, Daniel Jersey, Tay Wright, Paul Andrews, Ryan Faircloth, Nathan Simmons
August 12, 2021
Service dept was polite and very professional. The mechanics were done servicing my vehicle a lot sooner than I expected. My husband is highly satisfied with the service. mechanics were done servicing my vehicle a lot sooner than I expected. My husband is highly satisfied with the service. More
by debnicholas
Employees Worked With
August 07, 2021
They didn’t hassle me like the other dealers trying to make me finance for so many months Very happy with Paul Andrews Hope to do business with him in the future make me finance for so many months Very happy with Paul Andrews Hope to do business with him in the future More
by lastockton
Employees Worked With
Paul Andrews
August 04, 2021
The tech and rep for this service were very courteous and professional. The female service rep was very knowledgeable and informative. The service tech was also informative on one of the issues I had professional. The female service rep was very knowledgeable and informative. The service tech was also informative on one of the issues I had More
by Josh
Employees Worked With
August 02, 2021
I was there to get some warranty work done done on my new Chrysler 300 at 4, 600 miles. The service manager took some pictures and sent me to a body shop to get an estimate so he could send it to Chrysler fo Chrysler 300 at 4, 600 miles. The service manager took some pictures and sent me to a body shop to get an estimate so he could send it to Chrysler for approval. The body shop emailed the estimate back to him the same day. I waited for his call back for about two weeks and then called him back to find out what was taking so long. He had quit and the new service manager had no follow up information. This manager took more pictures and said he would try and locate the estimate and if he could not find it he would have the body shop refax it to him. I waited another three weeks for him to call back to let me know about the repair approval. He indicated that his manager told him that he didn't need an approval and that he could authorize the work and would I like him to order the parts and get it taken care of. Why he didn't just do that is beyond me since I brought to the dealer to get it fixed in the first place. A week later I had an appointment to get the part installed. when I came to pick up my car I was informed that the new part came in damaged but was put on temporarily while another part was being reordered. after waiting another three weeks for him to let me know that the new part had arrived I called again to see what was happening. I was informed that the part had arrived and was sitting on the shelf for the last 2 1/2 weeks but no one told the service manager so he never called me for an appointment. An appointment was arranged for the following week. I arrived about ten mins before my 2PM appointment time. The service manager was out for the day and the service righters were struggling to keep up with the appointments indicating that several of their employees had just recently quit. My car was finally assigned a mechanic at 2:35 and pulled into the shop. The replacement of the part should have taken about 30 mins. I didn't get my car bac until 4:30 and when I did get it the drivers side interior was filled with dirty foot prints and hand prints. It took them another hour to get it cleaned up. More
by jerry
Employees Worked With
None of the people I interacted with are listed here.
July 28, 2021
Everyone from salesperson to finance manager went out of their way to make the process easy and simple. I have already passed this on to several of my co-workers and family! their way to make the process easy and simple. I have already passed this on to several of my co-workers and family! More
by nancy.roberston
Employees Worked With
Tay Wright
July 27, 2021
I took my 2019 Ram 1500 in for an oil change.I wasn't helped by the service manager but the man that helped me was very nice.It was a good experience. helped by the service manager but the man that helped me was very nice.It was a good experience. More
by jmc19582003
July 26, 2021
I brought my Van in on 1 June and Steve let me know right away that the service department was low on personnel and had a large back log and it might take a while to get to the Van. I understood the situatio away that the service department was low on personnel and had a large back log and it might take a while to get to the Van. I understood the situation and told him to just let me know when it goes into the shop. Steve did that and kept me up to date on the car’s repair. It was a rather complicated issue with the dash and instruments and Steve worked with my warranty company and got the Van repaired. Great service and awesome communications with the customer. Super thanks to Steve! More
by Cshea332
Employees Worked With
Steve Polson
