Mitchell Chrysler Dodge Jeep Ram

Started off with waiting a month for an appointment. Took them 3-4 days to diagnose an issue. Was told I didn’t own a Lifetime Warranty, so I showed all the proof that I did. They were unable to fix an error them 3-4 days to diagnose an issue. Was told I didn’t own a Lifetime Warranty, so I showed all the proof that I did. They were unable to fix an error in my warranty paperwork, and referred me to MOPAR Protection Plan Customer Service. Had to prove to them I was the original owner of the vehicle and warranty. Took over a week for MOPAR to fix the error and tell the dealership to do an Admin Chat for pre-approval. Dealership took 5+ days to get approval for warranty work. The work could have been completed in two days or less, but it took another 4-5 days. What should’ve been a fairly quick turnaround, took almost 4 weeks to complete because someone at the dealership, or MOPAR Protection Plan, messed with my warranty records, and left it up to me to correct. The staff at the dealership was very friendly and seemed eager to help resolve the issue. I’m currently in the process of trying to get reimbursed for rental vehicle coverage, due to an error, at no fault of my own, for the duration my vehicle was at the dealership. The current manager has kept me up to date on this process, and seems willing to help resolve my request for reimbursement, before further steps are taken. More

Excellent service! I called about ordering new tires and having them put on my car. I got an appointment right away, and at a great price! having them put on my car. I got an appointment right away, and at a great price! More

This is the 3rd vehicle I have bought from them and the service gets better each time. service gets better each time. More

I was faced with an emergency. Having my transportation is absolutely essential to me. I have a business to run in addition to my day-to-day life. The people at Mitchell Chrysler were good enough to get my is absolutely essential to me. I have a business to run in addition to my day-to-day life. The people at Mitchell Chrysler were good enough to get my truck in and get it fixed within hours of my being there. Most grateful and very happy. I will trust Mitchell Chrysler with my future maintenance needs. More

Came to the Dealer with a "Check Engine" light on. The Service writer jumped right on it and a technician had me on my way in 30 minutes. Service writer jumped right on it and a technician had me on my way in 30 minutes. More

Every one was very helpful and the very quick so my wait wasn't long. wasn't long. More

First time bringing in my new Challenger, my Service writer was prompt, professional and professional in her diagnosis of the issue. writer was prompt, professional and professional in her diagnosis of the issue. More

Ed and Ryan made our experience easy and fast. They worked diligently with us to ensure we got the best price possible for our trade in and the truck we purchased. Even going as far as ensuring that a worked diligently with us to ensure we got the best price possible for our trade in and the truck we purchased. Even going as far as ensuring that a defective sunroof was fixed at no cost to us. 5 stars out of 5 stars I would work with them again and know that I was being well taken care of!! More

Satisfied with my last service experience. Vehicle repaired under warranty because part had not been replaced very long ago. repaired under warranty because part had not been replaced very long ago. More

Everything was ok. It didn’t take long. Everyone was nice. I’m enjoying my car. nice. I’m enjoying my car. More