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This rating includes all service center reviews, with more weight given to recent reviews.
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981 Reviews of Mission Viejo Kia - Service Center
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April 13, 2021
Friendly and knowledgeable. Quick and easy in and out. The staff is considerate, welcoming, and personable, the facility is always clean. I would consider another Acura mainly because of the service depar The staff is considerate, welcoming, and personable, the facility is always clean. I would consider another Acura mainly because of the service department. More
by Olirod1
Employees Worked With
April 13, 2021
I came in for a minor repair inside the car and was very pleased with the friendly service and effort to help. The problem was was fixed and I was on my way in less than half an hour. pleased with the friendly service and effort to help. The problem was was fixed and I was on my way in less than half an hour. More
by Surutherford
Employees Worked With
April 13, 2021
Friendly, helpful, went above and beyond. Kept me well informed of timing. Walked me through how to get insurance reimbursement for lock replacement. Worked with me on getting items covered under warranty informed of timing. Walked me through how to get insurance reimbursement for lock replacement. Worked with me on getting items covered under warranty. Very satisfied! More
by lauralmasterson
Employees Worked With
April 11, 2021
John and Jeff Se always very helpful and friendly. Appointments are always available when I need them. Work is completed during the promised time. I Appointments are always available when I need them. Work is completed during the promised time. I More
by jgutvargas
April 11, 2021
Our car needed major service; complete engine replacement. Jeff provided good communication throughout the repair process. The car still has one part on order and hopefully it'll arrive soon. replacement. Jeff provided good communication throughout the repair process. The car still has one part on order and hopefully it'll arrive soon. More
by Glenn
Employees Worked With
April 10, 2021
very attentive, excellent customer service. answered every question I had about my car, showed me where I can wait and all the amenities, made sure to send me a video of my car service every question I had about my car, showed me where I can wait and all the amenities, made sure to send me a video of my car service More
by sarit Gattenyo
Employees Worked With
April 09, 2021
Clean and friendly shop. First time getting my new TLX serviced. Easy process and didn’t eat up too much of my day. Definitely appreciated the more thorough car wash. serviced. Easy process and didn’t eat up too much of my day. Definitely appreciated the more thorough car wash. More
by jwreiter91
Employees Worked With
John Wong
April 09, 2021
Great customer service. Jeff pays attention to details. He is always thinking ahead and makes sure any issues are resolved to my satisfaction. Thank you. He is always thinking ahead and makes sure any issues are resolved to my satisfaction. Thank you. More
by J_RLX
Employees Worked With
April 09, 2021
Been getting my maintenance on my Acura RLX done with Saul all along . Saul has great knowledge and a professional attitude . I continue to get my service done at mission viejo Acura because of his cus Saul all along . Saul has great knowledge and a professional attitude . I continue to get my service done at mission viejo Acura because of his customer service skills. More
by Rlx owner
Employees Worked With
April 07, 2021
Brought my TLX in to evaluate the battery. Jeff was helpful in explaining the process of installing the new battery and how it was covered by the warranty. I will continue to utilize the service depart helpful in explaining the process of installing the new battery and how it was covered by the warranty. I will continue to utilize the service department. More
by mla
Employees Worked With
