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Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
981 Reviews

981 Reviews of Mission Viejo Kia - Service Center

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April 19, 2021

Friendly, quick. The team at Acura Mission Viejo is always very responsive. I’ve been getting my Acura MDX serviced here for over 10 years. More

by Jim from Irvine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wong
Apr 19, 2021 -

Mission Viejo Kia responded

Jim from Irvine, Thank you for the opportunity to serve you. It was our pleasure!

April 19, 2021

Jeff Sanchez is always friendly and helpful on the phone and in person! I really appreciate his awesome customer service and willingness to help me with all my questions. More

by Lisa Perrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2021

Jeff was thorough with his explanation of services needed and wasn’t pushy when I said I needed to hold off on some services. I appreciated how fast the service was too! More

by Ahahlbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2021

Jeff was very nice and great to work with! The service department was accommodating and answered all the questions regarding the repairs. Will definitely go back! More

by Ryandavis1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2021

Great customer service, friendly from start to finish. Loved the video showing my car as it was being serviced. Also liked I could text instead of phone calls, much simpler during my busy afternoon. More

by Jeanne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2021

As in the past, Saul was thorough and professional in handling my service appointment. I’ll look forward to working with him again in the future. More

by stevehoyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Mission Viejo Kia responded

stevehoyt, Thank you for the opportunity to serve you. It was our pleasure!

April 16, 2021

Recall work was completed without any issues. Loaner car was great, very efficient process. I did not have to wait long at all to drop off or pick up my car. Thanks More

by Stacey Light
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Service was friendly and efficient. Work was completed to my satisfaction. I appreciate the care taken to go above and beyond to provide great service. More

by ssniswonger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2021

I’ve worked with Saul on this and several recent service appts. He is a great rep for the dealership! Saul treats me like a friend, as I’m sure he does all his customers. His knows the cars and I would a More

by Marsexpedition
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2021

The dealership makes sure you are taken care of and kept comfortable while waiting. Good coffee and welcome cold water. Comfortable and attractive waiting areas. More

by Bownelaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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