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Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
981 Reviews

981 Reviews of Mission Viejo Kia - Service Center

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May 25, 2021

Excellent service! Went in for complimentary oil change and tire rotation after purchasing a certified used car there. They provided a detailed video of my car engine, tire wear, break wear, and underside More

by Epadboyle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

I had a difficult situation with my almost new MDX coming in late on a tow truck. Saul was great from start to finish and he and his tech.s had me back on the road very quickly. Thanks guys. More

by Bownelaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Colinayo
May 25, 2021

I’ve had Saul work with us before and have always been very pleased with him. He explains things and makes it easy to understand. More

by Cdunkel1903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

I always appreciate the service Saul provides. He keeps me updated, answers all my questions and ensures I receive quality service. So grateful for the quality service! More

by selene.torres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

Jeff was very helpful and made us feel that evrything will be taken care of. He kept us inform on the status of our MDX. He is professional and his customer service is excellent. More

by Dbalos211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Mission Viejo Kia responded

Dbalos211, Thank you for the opportunity to serve you. It was our pleasure!

May 24, 2021

Very helpful and thorough. Saul and his team made sure to address all my needs and keep me informed. They also use technology really well at this dealership to make for a great customer experience. More

by joelbcherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Spigarelli, John Wong
May 24, 2021

Easy to get service appointment and good communication throughout the repair process. Competitive pricing for service and service done in a timely fashion and without pressure for additional service issue More

by Elainebrault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Great customer service. Everyone there is very helpful and friendly and I always feel like I’m appreciated and like I’m in good hands when I go. More

by matt.pellizzon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wong
May 24, 2021

Jeff has been my rep with each service. He is helpful, responsive and provides excellent customer service. Thank you for taking great care of my car More

by Martic13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021

Very impressed on the video to show vehicle inspection, service staff Saul was very friendly knowledgeable and helpful. Also enjoyed the bagged Saturday lunch...thank you. More

by chi.chu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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