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Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
981 Reviews

981 Reviews of Mission Viejo Kia - Service Center

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June 14, 2021

There was an issue in the service department that delayed my car for several hours and a glitch with getting a ride back to the dealership but Saul kept me updated and stayed on top of it More

by Lezlieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Mission Viejo Kia responded

Lezlieg, Thank you for the opportunity to serve you, and for your patience.

June 14, 2021

Jeff is nice and acts quickly. The only drawback is the waiting time which is longer than we expected. It took almost 3hrs to get the oil change done. More

by Ytclaire
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2021

I have been going to MV Acura for well over 35 years. The service has always been good. The mechanics haven’t always been great. I don’t have a lot of confidence in them anymore. More

by Eileen.padberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2021

Only reason I will continue going to MV Acura is because of the amazing service department! Friendly, Efficient & Knowledgeable. Thanks so much for taking car of my cars More

by deeperez06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Mission Viejo Kia responded

deeperez06, Thank you for the opportunity to serve you. It was our pleasure!

June 12, 2021

I have to say that this dealership is one of the best I have ever had the pleasure of dealing with. Between the service and my service rep Jeff I cannot even begin to tell say what an amazing experience th More

by Stacy K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2021

Great advisor always explaining everything in detail. Always greeting when I get there and always has the car on time when promised. Thank You Andy More

by Martinezandy53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

Everyone is always so attentive and helpful. The issue with my car was explained in detail and fixed in a timely manner with constant updates and communication throughout. Thank you so much!! More

by lindseyjaleh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2021

Jeff was great! He was welcoming and explained everything. Took the time to walked me through the car to see for myself what was going on More

by Zaira28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Safue Alailima
June 08, 2021

We been coming back to mission viejo acura for a long time. Even after the move. Saul Roman is one of the reasons we return. He makes the whole process way easier and always finds time to explain everyth More

by Tatiananam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

It’s always an excellent experience with the dealership here- from making appointments to the service! Professional and prompt communication and expert service. Definitely motivates me to continue to choos More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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