Back

Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
982 Reviews

982 Reviews of Mission Viejo Kia - Service Center

Sort by
November 03, 2021

They are just ok. Their work is generally good.They miss They are just ok. Their work is generally good. They miss a lot of things and some times just do it wrong. Today they washed my car but not the to More

by Kgatlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Mission Viejo Kia responded

Kgatlin, We are very sorry to hear this. It sounds like this visit failed to meet your expectations. Your feedback has been sent to the Director of Service for his review. It is our goal to learn and always strive to be better. Thank you for letting us know and again, we sincerely aplogize. Lynda Nelson Customer Service

November 03, 2021

Very polite. I really liked the update video that was sent to me with work updates. More

by jgutvargas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

Very nice clean modern dealership. Good people. Jeff S in service was a pleasure to work with. More

by yew.08steins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Mission Viejo Kia responded

yew.08steins, Thank you for the opportunity to serve you. It was our pleasure!

November 03, 2021

As always, it’s a pleasure working with Jeff Sanchez! Honest and outstanding with communication!The video update of the job done was amazing! Compliment coffee & pastries were great plus the free car was More

by Joseph B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Mission Viejo Kia responded

Joseph B., Thank you for the opportunity to serve you. It was our pleasure!

November 02, 2021

Check in and out is easy and efficient. Having Lyft available is extremely convenient. Service was prompt and met my expectations More

by sharron2rj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2021

Best place to take your vehicle, excellent service, price and great customer service. Very satisfied. More

by MDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2021

Always a great service. Friendly and honest staff. Jeff and Saul are always super helpful. More

by jgutvargas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

Jeff is excellent, explained everything in detail. He is always willing to help you any way he can. Kept me in the loop about the repair. Great guy to deal with. More

by Jas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

Fast, friendly, and convenient service. Even offered me a paid Lyft ride back to my office! More

by Smitty P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

Miguel, Saul and the entire team is always friendly , professional and quick. I highly recommend MV Acura! More

by MikeS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mission Viejo Kia responded

MikeS, Thank you for the opportunity to serve you. It was our pleasure!

...
35
...