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Mission Viejo Kia

Mission Viejo, CA

4.9
3,028 Reviews
Welcome to John Patterson Mission Viejo KIA, the premier destination for exceptional cars and outstanding service in Mission Viejo, CA. Established in May 2023, our dealership has a rich history of serving the local community under the former name of Mission Viejo Acura. Under new ownership, we are excited to announce our transformation into John Patterson Mission Viejo KIA while maintaining the same great service, staff, and commitment to excellence. At John Patterson Mission Viejo KIA, we take pride in offering a wide selection of quality vehicles that cater to the diverse needs and preferences of our customers. Whether you're in search of a stylish sedan, a versatile SUV, or an eco-friendly electric car, our inventory showcases the latest KIA models designed to deliver exceptional performance, comfort, and innovation. What sets us apart is our unwavering dedication to customer satisfaction. Our experienced and friendly staff is committed to providing a personalized and stress-free car-buying experience. We understand that each customer has unique requirements, and our team is here to guide you through the entire process, ensuring you find the perfect vehicle that suits your lifestyle and budget. John Patterson Mission Viejo KIA - Same Ownership, Same Great Service, Same Great Staff. We are dedicated to exceeding your expectations.
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28802 Marguerite Pkwy

Mission Viejo, CA

92692

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Showing 3,028 reviews

June 11, 2011

Know that I have owned or leased and Acura since 1986 so the dealership experience is most important thing for me. Jose Brito and the team at Norm Reeves is exceptional. When you work with them you can ex More

by mikeluker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Brito
Jun 15, 2011 -

Mission Viejo Kia responded

Dear Mike Luker, Thank you for your review and for your continued loyalty to our dealership. I am pleased to hear that our staff has exceeded your expectations. Please let us know if there is anything we can do for you in the future. Sincerely, Mark McKellop General Manager Norm Reeves Acura Mission Viejo

June 11, 2011

i wiil recomend to anyone the the customer service was excellent an also jose who was my salesman very confident thanks for such a great servie More

by cakosville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jose brito
Jun 15, 2011 -

Mission Viejo Kia responded

Dear cakosville, Thank you for your review of our dealership. I will be sure to pass on your gratitude to Jose as well as the rest of the staff. Please let us know if you need anything in the future. Sincerely, Mark McKellop General Manager Norm Reeves Acura Mission Viejo

June 10, 2011

I want to start off by saying how pleased I am with this dealership! Staff was friendly and accommodating. I just came in to see what you guys had. Jose showed me around and informed me of everything you h More

by lxedear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Brito
Jun 15, 2011 -

Mission Viejo Kia responded

Dear lxedear, Thank you for your review of our dealership. I am glad to hear that our staff exceeded your expectations. Please let me know if there is anything I can do to assist you when you are ready to purchase a vehicle. Sincerely, Mark McKellop General Manager Norm Reeves Acura Mission Viejo

Jun 15, 2011 -

Mission Viejo Kia responded

Dear lxedear, Thank you for your review of our dealership. I am glad to hear that our staff exceeded your expectations. Please let me know if there is anything I can do to assist you when you are ready to purchase a vehicle. Sincerely, Mark McKellop General Manager Norm Reeves Acura Mission Viejo

November 01, 2010

My wife and I went in to look at the MDX and ended up driving one home. Now, I did my research on all the options, invoice pricing, incentives, etc. So I was ready not to play any games. Matthew was More

by adjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Molus, Matthew Molus
October 08, 2010

I received an email from the dealer about $50 refund if I had service there. The service manager Maxx told me he didn't know anything about it. It took way too much effort to get my refund. The only way I c More

by acuraMDXnever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maxx Fowler
July 27, 2010

Customer Service? They obviously don't know what that is at Norm Reeves Acura! I dropped my car off on Monday, July 12 at 7 AM. I was hearing a faint "knocking" noise in the rear passenger side of the ca More

by LaiLaiGirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
August Spencer, Max Fowler
June 29, 2010

Worst experience I have ever had with a dealership. I went into the dealership with my wife to test drive the MDX and TL. I meet John Holley and go through the whole song and dance. My initial feeling ab More

by SinNTS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Holley, Dianna
May 02, 2007

I went to this dealership in December of 2006 to lease a TSX for my wife (suprise Christmas present). My salesman, Jeff, was by far the most professional and knowledgeable one I have ever met. He was very More

by beta603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeffrey Markell
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