Mission Viejo Kia

Salesperson made false promises just to get the sale. The CD was stuck which did not allow us to listen to the radio and the visor on the driver's side would not fold down. We closed the sale of the vehi The CD was stuck which did not allow us to listen to the radio and the visor on the driver's side would not fold down. We closed the sale of the vehicle after the service department was closed and he verbally promised that the items were an easy fix and asked us to bring the vehicle back at a more convenient time. At the time, we were very satisfied with his service and professionalism not realizing that we should have had him write his promises down because the following day, he denied telling us that this could be fixed at no cost to us. I work for a bank and I understand how important it is to provide the best customer service and making good on my promises because I know that I represent the reputation of my bank. Apparently Norm Reeve Acura of Mission Viejo does not care about their reputation. All I know is that the following day, I called the salesperson, Nick, and he started to become very vague about whether or not he can get the items fixed since we did not put it in writing. He still suggested that we come down and have the service department look at the vehicle. I called the service department and spoked to Amanda. She asked what the problems were and who was my salesperson and she would get back with me. Later that day, she left a message and stated that the problems with my car had to be referred out to the Mercedes-Benz dealership. She had placed a call to them and would get back to me. After 5 days with no word, I had to call her back and remind her of my situation. She said that she would follow-up on this and get back with me. She called back the same day and told me that after talking to her service manager, I could take the vehicle to Mercedes-Benz dealership and have them work on the vehicle and the bill will be taken care of by Norm Reeves Acura of Mission Viejo. I repeated everything she told me just to make sure I was hearing correctly. She confirmed and asked to me call her before I went to the dealership. I called the Mercedes-Benz dealership and they suggested that I make an appointment and give all the details to the service person, Christian, when I arrive. The morning of the appointment, I called Amanda to inform her I was on my over there in 1/2 an hour. I got a message machine and left a voice mail. That morning I left my vehicle with the instructions Amanda gave me and provided her phone number. I did not hear from Christian until the next day in the afternoon telling me that there seemed to be a problem and he was waiting for Amanda to call back. She was not returning his calls. I called and also left a message. Apparently we were getting the runaround. The service department had to wait until someone talked to the salesperson again and he was not in until the next day. We had to wait another day wondering what was going on. The next day we finally get an answer. The salesperson is denying that he made any promises even though at the time my husand was test driving the car, he mentioned getting things fixed in front of him and my son. I am very disappointed that the salesperson is behaving this way and even more so in the company. I had thought that Norm Reeves Acura was a very good reputable company and what ever differences there were, they would make it right for the customer. At the bank, we always make it right by our customer because at the end its the customers happiness that counts and keepsm us in business. We were sent to the Mercedes-Benz on a false pretense and hope that everything would be alright. We originally came to the Acura dealership to look for a possible car for out soon to be 16-yr old. We have two older boys that currently own Acuras and have been very happy with the vehicle. When my husband saw the Benz, he thought that he would my boy's vehicle on the back burner and surprise me with the Benz as a gift. Needless to say, we will not be coming back to Norm Reeves for the other vehicle if this is how they treat their customers. I hope all future potential customers beware and goes elsewhere for their Acuras. More

This is the third car we've purchased from this dealership and Dr. Nick the salesperson. They provide high quality service and Dr. Nick goes out of his way to make sure his customers are taken car dealership and Dr. Nick the salesperson. They provide high quality service and Dr. Nick goes out of his way to make sure his customers are taken care of. More

the service was great! i enjoy talking to Dr. Nick and very compliance with his service comparing from another Acura Dealer. I wouldn't step into the one in Tustin or even bother refer a friend there. I very compliance with his service comparing from another Acura Dealer. I wouldn't step into the one in Tustin or even bother refer a friend there. I would refer families and friends to Mission Viejo even though it's quite far, but it's worth it! 101% service for Dr. Nick. More

It's a good experience and worth driving that far from Mira Loma to Mission Viejo to buy a used car. Dave is friendly and patience in dealing with me and my wife and very helpful and feel no pressur from Mira Loma to Mission Viejo to buy a used car. Dave is friendly and patience in dealing with me and my wife and very helpful and feel no pressure. More

Couldn't be happier with the car I got and the people that sold it. The sales guy, Nick "Doc" Daramus quite possibility is the nicest (and best) sales guy you could ask for buying a car. Furthermor that sold it. The sales guy, Nick "Doc" Daramus quite possibility is the nicest (and best) sales guy you could ask for buying a car. Furthermore Matthew Molus in Financing, is quite a phenomenal Fiance Manager. Not pushy and gives you the options, without pushing you in any way to buy it. My car buying experience was A-1 Supreme. Can't say anything bad about these guys. Should also mention. I got almost a 4K discount on my car. Highly Recommend. What more do you want to know? You should stop reading now and go. Just ask for "Doc" More

I've bought so many cars from so many dealers and this was by far the best experience ever! Nick was the best for me! this was by far the best experience ever! Nick was the best for me! More

To Whom It May Concen: Nick of Acura Mission Viejo was my sales reprensentative, and he was a pleasure to work with the entire time. My wife and I felt Nick kept our best interest in mind, and never did my sales reprensentative, and he was a pleasure to work with the entire time. My wife and I felt Nick kept our best interest in mind, and never did we feel pressured. I would highly recommend Acura of Mission Viejo to anyone who's looking for a great deal on a pre-owned Acura. Ask for Nick when you arrive, and you will not be dissapointed. I hope my comments have been helpful and that you take my recommendation to heart because you will not only get a great deal, but enjoy the experiance when Nick is envolved. More

Norm Reeves Acura of Mission Viejo is a top-drawer dealership. We purchased a new car here and received 5 star service. We traded in a Land Rover. "Doc" went the extra mile to make this trade in fo dealership. We purchased a new car here and received 5 star service. We traded in a Land Rover. "Doc" went the extra mile to make this trade in for us. In fact, the trade in value exceeded Car Max's offer by several thousand dollars. The salesman, "Doc" spent 90 minutes with me to provide me with instruction on how to operate all of the "bells and whistles". As I now drive by the "urban" rovers I feel great about my smart Acura purchase ..... the luxurious amenities like the awesome stereo, supple high grade leather seats, heated seats, superior sound insulation, sunken rear storage, and multiple coats of exterior paint. And I'm asking myself, "Why did I wait so long to buy an Acura?" An extremely satisfied Acura customer, Michelle D. Montgomery More

Before purchasing or new Acura RDX we visited a large number of new car dealers and drove many cars. Our experience at Norm Reeves Acura was exceptional. Bill Barrette was a wonderful sails person, answ number of new car dealers and drove many cars. Our experience at Norm Reeves Acura was exceptional. Bill Barrette was a wonderful sails person, answering all of our questions and made the buying experience a pleasure. After the sale he spent as much time as we needed to understand the Tech package on the car. We even scheduled a return visit a week later to complete our Tech training. Overall, the experience was outstanding an we will recommend it to others. More

I was in a current Acura TSX lease. I wanted to lease the same model with the hope's of possibly lowering my payment. I came to Norm Reeve's Acura and Donald assisted me. He was very knowledgable about the p same model with the hope's of possibly lowering my payment. I came to Norm Reeve's Acura and Donald assisted me. He was very knowledgable about the process and antipated my needs quickly. He got me a fair trade in number (of course i would have liked more, but the number was very fair). He was also able to lower my payment on the new TSX. There was a minor issue with the XM radio not working. But Donald did all the leg work for me getting me a service appointment with a loaner car. When i am ready for my third Acura, i will be returning to see Donald! More