Mission Viejo INFINITI - Service Center

Your response is worse than your action. How can you sell a vehicle that's unsafe without disclosing the issues????? and now you are saying you will partially fix the issue at my cost!!!!! How can you sell a vehicle that's unsafe without disclosing the issues????? and now you are saying you will partially fix the issue at my cost!!!!! it cost $1400 to ship the car back to you, so now you expect me to pay for your mistakes. What about the brakes The light is on as well, are saying you didn't see that either??? Not to mention, I never received the executed sale contact, No temporary tags No Title after 2 months THIS DEALERSHIP IS SCAMMER Very disappointing experience I purchased a car two weeks ago arrived missing parts were promised to be delivered Not to mention, paperwork had been a mess. I paid for the car more than It’s retail value. As soon as the car arrived, I inspected it, and I found a whole list of non-functioning icons on being displayed and safety issues with the vehicle 1- airbag Disabled icon, doesn’t not function 2- Breaks needing Replaced icon 3- The horn doesn’t work 4- seat belt buzzer doesn’t work 5- Cruise control doesn’t function 6- Windshield with chips should’ve been replaced… More … Back windows don’t go up Soft top of track, bad ding in the side Not to mention, cosmetic issues were hidden. I’ve been calling every day, and their staff seems to be very busy, but so far no one Responded back. More

Mission Viejo Infinity signed an agreement with Enterprise to pay for loaners for its customers when repairs were needed. It is NOT true. Don't fall for the TRAP! Nothing is free. YOU, the customer Enterprise to pay for loaners for its customers when repairs were needed. It is NOT true. Don't fall for the TRAP! Nothing is free. YOU, the customer, will pay for the car, BUT not when you return it, 3 months after when you are not aware, they are going to charge your VISA. Review your VISA bills closely. You think that MV Infinity will pay for the loaner because the Service Advisors stated it. BUT, it's not true. You will get a new bill with a new state stating that you need to pay for the car. We have called MV Infinity and NO answer. We called Enterprise but the Manager does not take calls from angry MV Infinity customers. Enterprise will send their falsified bill to collections. If this happens to you, call Infinity Headquarters to complain and ask them to pay. Call the Enterprise Headquarters to file a complaint about the Laguna Niguel Branch. It's a SCAM! Don't rent from Laguna Niguel Enterprise and don't even go near MV Infinity since they are going out of business. The manager of Laguna Niguel Enterprise is a SCAMMER. More

Fantastic dealership. They've disappeared, what happened to them? Their service department completed an extensive repair on our Infinity that is currently failing. Int They've disappeared, what happened to them? Their service department completed an extensive repair on our Infinity that is currently failing. Internet cars sales are responding to Texts, service not so much. I know they are listening.... More

Great service dpeartment. Service manager (Jerry) runs a titiy group. Always responsive, upfront, willing to work with the customer. Staff works hard to ensure you understand Service manager (Jerry) runs a titiy group. Always responsive, upfront, willing to work with the customer. Staff works hard to ensure you understand the issues, and potential fix. More

very prompt with delivery of the vehicle also was timely in getting me a loaner. in getting me a loaner. More

Prompt, thorough, fair prices. Staff is great! Clean facilities, TV, tea, coffee, bottled water while you wait. I would not go anywhere else! Thank you! Staff is great! Clean facilities, TV, tea, coffee, bottled water while you wait. I would not go anywhere else! Thank you! More

Hello, I went in for an oil change and the wait time was not bad at all! Service was great! Thanks! not bad at all! Service was great! Thanks! More

The BEST dealership in US! !! Erick Carrillo is the most professional and knowledgeable service advisor I have ever had working with my Infiniti QX60. He is a problem solver wit !! Erick Carrillo is the most professional and knowledgeable service advisor I have ever had working with my Infiniti QX60. He is a problem solver with great attitude and professionalism. Very recommended this dealership to buy and service at this dealership!!!! You will never regret!!! More

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My service writer was Jerry and he did a fantastic job. Scheduled me for a time that worked with my schedule. I waited at the dealership while the service was performed and they accommodated me with a pl Scheduled me for a time that worked with my schedule. I waited at the dealership while the service was performed and they accommodated me with a place where I could do my work as I waited. I highly recommend this dealer for service. I've been coming to Infiniti of Mission Viejo for many years because of the excellent service. More