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Mission Viejo INFINITI - Service Center

Mission Viejo, CA

4.6
556 Reviews
Call Service Center (949) 916-4200

556 Reviews of Mission Viejo INFINITI - Service Center

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August 03, 2024

Jerry is a great service advisor. He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking More

by RaidersQ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2024 -

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! More

by t.kiernan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Mission Viejo INFINITI responded

Hi T.kiernan1, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations!

July 26, 2024

Service was very good, and I did not have to wait to long for them to complete it, will be back again for my next service, Thankcu More

by WEEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Mission Viejo INFINITI responded

Hi Weeda, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mission Viejo INFINITI

July 11, 2024

I have leased no less than 4 vehicles from this location and always had them serviced here too. Jerry is my service guy, always a straight shooter and gives excellent customer service. More

by DJLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Swayne
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Jul 11, 2024 -

Mission Viejo INFINITI responded

DJLH, we always strive to provide top quality service to our guests and are pleased to hear that you enjoyed your experience here If you have any further questions, please give us a call. We're always happy to help!

July 08, 2024

Jerry provides fantastic customer service and is very knowledgeable. Service team made repairs in a timely manner. No issues More

by TW
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Mission Viejo INFINITI responded

TW, we always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at If you have any further questions, please give us a call. We're always happy to help!

July 05, 2024

Service was great. Sent pictures of any issue. It was made clear what service needed to be done right away and what could wait. More

by creed535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Moore
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Jul 05, 2024 -

Mission Viejo INFINITI responded

Creed535, we always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at If you have any further questions, please give us a call. We're always happy to help!

July 02, 2024

Tom was wonderful, he outlined by car maintenance schedule for me and ensured my car was finished in a timely manor. More

by ATLYNCH81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Mission Viejo INFINITI responded

ATLYNCH81, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to see you back soon! We always strive to provide top quality service to every guest and are plea sed to hear that you enjoyed your experience here at Mission Viejo INFINITI!

July 01, 2024

Customer service was prompt and courteous! Any problems I had were addressed and resolved. Thank you I will return in the future. More

by Glade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Moore
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Jul 02, 2024 -

Mission Viejo INFINITI responded

Glade,, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mission Viejo INFINITI. We hope to see you back soon! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Mission Viejo INFINITI! Read Less

June 27, 2024

All the Customer Service agents are friendly and helpful. They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days More

by Carol Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jusin Moore
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Jun 27, 2024 -

Mission Viejo INFINITI responded

Carol, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mission Viejo INFINITI. We hope to see you back soon! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Mission Viejo INFINITI!

April 23, 2024

My name is Loan Luong , I want to express my sincere appreciation for the outstanding service I received from Sean and his team during my recent visit to Mission Viejo INFINITI 04/19/2024 Thank you to More

by Csmaituyetngoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Jul 31, 2024 -

Mission Viejo INFINITI responded

Hi Csmaituyetngoc, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations! Hi Csmaituyetngoc, thank you so much for your positive comments about Mission Viejo INFINITI!

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