Mission Viejo INFINITI

The Servicing team at Mission Viejo Infiniti is helpful and thorough. I always leave feeling taken care of. and thorough. I always leave feeling taken care of. More

This was not my usual experience. In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to another day and finally, it was ready on Thursday or maybe Friday. Everything seemed to be working correctly, but several days later I found that I was unable to lock the rear door on the passenger side thus allowing the possibility for anyone to get in the car unwanted. I have not yet notified my service consultant about this but I will do it today. In addition, several months ago the computer system in the car died and I had to have it replaced. Part of the problem was my GPS died. It was replaced with a very outdated version from 2009. This is very troublesome for me since many of the roads built since then do not appear in the GPS database so some addresses are either not available or incorrect. It appears that there is no current update available. My last update was either 2015 or 2016 but the service department does not have a copy and I have been unable to obtain a copy online or from the current owner of the software. This is of critical importance to me, so I would appreciate it if the most recent GPS software update be installed to bring my system up-to-date or be compensated for a full current replacement GPS system. Thank you. More

I took my car here for last 10 years, love to work with Eric the service advisor. Eric the service advisor. More

I took my car in for an unexpected repair. My service advisor, Jerry Pagliassotti provided an accurate diagnosis and the repair completed quickly and efficiently with very little inconvenienc My service advisor, Jerry Pagliassotti provided an accurate diagnosis and the repair completed quickly and efficiently with very little inconvenience to my schedule. We have purchased and serviced nearly half a dozen cars with MVI, all with Jerry's help. Because of him, there is no need to go elsewhere. More

Dealer missed wiper blades assessment. They were defective and needed replacement.. Also, dealer failed to add oil change coupon to invoice. We overpaid for service. I will discuss this at They were defective and needed replacement.. Also, dealer failed to add oil change coupon to invoice. We overpaid for service. I will discuss this at next service. Tom notified me of battery replacement need. I just replaced this with AAA heavy duty Interstate battery. Ith exception of wiper blades, dealer did excellent job identifying maintenance items we need to complete at next service. More

In general, I have great faith in Mission Viejo Infiniti's service; however, this last time the service took twice as long as promised, and something was done to make my passenger side rear door un Infiniti's service; however, this last time the service took twice as long as promised, and something was done to make my passenger side rear door unlockable causing the car to be unsafe. More

Always happy with service at Infiniti of mission Viejo. All service advisors are helpful. Thanks All service advisors are helpful. Thanks More

I inquired about a vehicle on line. The response was prompt and thorough. Ron even made two videos about vehicles and suggested one that he though better met our needs and wishlist of f The response was prompt and thorough. Ron even made two videos about vehicles and suggested one that he though better met our needs and wishlist of features. We were able to exchange docs on line, drive to the dealership to sign paperwork and the car was ours. Ron then spent as much time as we needed to walk us through every feature of our new Qx60. I can’t recommend them enough. More

We have been with Missionn Viejo Innfiniti (MVI) for approx: 18 years & 6 leased vehicles, MVI is avsolutely the best dealership we have ever dealt with. Jerry Pagliassotti has been our Service Consul approx: 18 years & 6 leased vehicles, MVI is avsolutely the best dealership we have ever dealt with. Jerry Pagliassotti has been our Service Consultant since beiing there. He is awesome to deal with. He has not only helped with all our service needs, and recalls, when necessary, but has helped with selection of our vchicles when we need to obtain a new vehicle. Jerry, and Patrick Yamada, Fleet Manager, have made us feel a oart of the MVI Family.. We apreciate the professional attirude of everyone there, and unconditionally recommmend them fo our friends and family over the years. our lease was up on our 2019 QX50 August 2022. We could not lease a new Infiniti due to car shortages, and we purchsed our vchicle, and purchased a 5 yeasr warrenty with Infiniti. We will still be dealing wiih Serviice at MVI going forward. An Outstanding Dealership. More

Great experience . Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you. Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you. More