Mission Viejo INFINITI

I inquired about a vehicle on line. The response was prompt and thorough. Ron even made two videos about vehicles and suggested one that he though better met our needs and wishlist of f The response was prompt and thorough. Ron even made two videos about vehicles and suggested one that he though better met our needs and wishlist of features. We were able to exchange docs on line, drive to the dealership to sign paperwork and the car was ours. Ron then spent as much time as we needed to walk us through every feature of our new Qx60. I can’t recommend them enough. More

We have been with Missionn Viejo Innfiniti (MVI) for approx: 18 years & 6 leased vehicles, MVI is avsolutely the best dealership we have ever dealt with. Jerry Pagliassotti has been our Service Consul approx: 18 years & 6 leased vehicles, MVI is avsolutely the best dealership we have ever dealt with. Jerry Pagliassotti has been our Service Consultant since beiing there. He is awesome to deal with. He has not only helped with all our service needs, and recalls, when necessary, but has helped with selection of our vchicles when we need to obtain a new vehicle. Jerry, and Patrick Yamada, Fleet Manager, have made us feel a oart of the MVI Family.. We apreciate the professional attirude of everyone there, and unconditionally recommmend them fo our friends and family over the years. our lease was up on our 2019 QX50 August 2022. We could not lease a new Infiniti due to car shortages, and we purchsed our vchicle, and purchased a 5 yeasr warrenty with Infiniti. We will still be dealing wiih Serviice at MVI going forward. An Outstanding Dealership. More

Great experience . Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you. Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you. More

We have always had a positive experience with your service — Tom takes very good care of us! service — Tom takes very good care of us! More

The service department always goes above and beyond and ensures everything gets done right and on time. ensures everything gets done right and on time. More

My Advisor is: Tom Kiernan, who has been excellent for me. I previously owned an Infiniti J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as me. I previously owned an Infiniti J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as trustworthy as Infiniti. Tom makes it very easy for me and where he goes, I will follow. I also appreciate Mr. Yamada (Pat) who delivered and set up the QX60 in 2013! More

Our I35 has only had service at the dealer. We have liked our service since 2002. We have liked our service since 2002. More

Wanted to buyout the lease from them- and they REQUIRED me to purchase some combination of an extended warranty, extended service plan and gap insurance that totals over $4000. I am on my 7th infiniti and me to purchase some combination of an extended warranty, extended service plan and gap insurance that totals over $4000. I am on my 7th infiniti and 2 from them. Avoid this place at all cost. You can buy out your lease direct (which this dealer told me was not possible) at Infiniti corporate 800-778-4211. . More

Erick is always consistently focused on my needs the minute I arrive at the dealership. He's very thorough in describing all the details for the work that will be performed on my vehicle as well as rea minute I arrive at the dealership. He's very thorough in describing all the details for the work that will be performed on my vehicle as well as reassuring me of the cost and estimated time for the work to be completed....it's my pleasure having Erick as my Service Contact. More

I brought my own oil and my own filter and I was still charged $50 for labor which I think is ridiculous especially when six months ago I only paid $30 for labor how does it go up $20 within six months. I charged $50 for labor which I think is ridiculous especially when six months ago I only paid $30 for labor how does it go up $20 within six months. I will probably have to find a new place to get my oil changes unless you guys drop the price down for labor More